A somewhat well overdue review of the Beverly Hilton and one that must be prefaced by the acknowledgment that it has been well over twelve months since having stayed at this truly disappointing establishment - here's hoping standards have improved in the interim.
There was a time in the US when standards of service and hospitality excelled, one was genuinely made to feel welcome and there was an understanding of the spirit that made America great and appreciation as to why this country has become the beacon for so many seeking a better way of life. The foundation of greatness undoubtedly remains but the sense of unquestionable pride has faded in recent years. Perhaps we've all become a little too self obsessed in these days of mass social narcissism or perhaps I am simply being over analytical of what can be succinctly summated as nothing more than bad service. Happy to concede the later if it upsets anyone's sense of patronage.
Social issues aside, the purpose of this review was intended as a critique of the Beverly Hilton. A significant hotel with a noteworthy history that seems to have mostly been undercapitalised with exception to a scattering of black and white celebrity prints amongst the public spaces. It presents impressively and standards of accommodation are clean and comfortable. Where it falls short is in the service provided across all levels of staff.
Whether it be seeking a light dinner at the lobby restaurant having endured a 20 hour flight only to be repeatedly ignored by passing staff (in the end I obtained my own menu from the bar - the bar attendant being equally dismissive) or such simplicities as offering to provide a newspaper to the room which did not arrive for two days despite a follow up request and then receiving multiple copies on the third.
And then there is my ultimate annoyance towards staff and humanity in general, waiting patiently and courtesy at reception for service only to have another guest arrive later and be served first. Whilst I cannot account for the rudeness of fellow guests (and the Beverly Hilton seems to attract a disproportionate number of such) I do hold responsible the unprofessionalism of hotel staff who should be better aware of the needs of all guests and attend efficiently to those who are actually providing them the courtesy of waiting as distinct form those who simply demand service as it suits their needs.
Admittedly, such circumstances are not a rarity as over the years I have found myself in the unfortunate position of being relatively young (with emphasis on the word relative) to many of the guests who frequent the establishments I have chosen to stay and also to have a personality and demeanour that tends towards politeness and courtesy as distinct from pushiness and arrogance. As a result I often find myself being overlooked whilst staff jump to the attention of more senior and assertive guests. Obviously a shortcoming on my behalf but if you have a predisposition towards rudeness then it's quite possible your experience at the Hilton will surpass mine.
Upon reflection I have become somewhat tired of writing this review and mentally recounting the experience. There is very little likelihood I would ever stay at the Beverly Hilton again, despite the hotel managers attempts at redemption and personal assurance to make good on past failings. How disappointing that such courteous professionalism only arises subsequent to one's departure.
Of final note, I feel obligated to provide a quick overview of the breakfast facilities. Frustratingly I am struggling to find the appropriate adjectives but if I were to say that the food was truly awful, verging on the inedible, it would be a close approximation to the foul stodge masquerading as food that was presented before me. As to be expected, service was also astonishingly poor, even a basic attempt to request a proper cup of coffee took over twenty minutes before a staff member took notice. It should have served as a warning, what was eventually served was undrinkable.
The Beverly Hilton will of course survive despite itself and continue to attract a clientele whose concept of manners is notably deficient and for which such levels of service are inconsequential. For those who expect a higher standard of hospitality and see virtue in treating others in a manner in which one seeks to be treated then it is difficult to recommend this hotel.
- Official Description (provided by the hotel):
- With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more less
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- Also Known As:
- The Beverly Hilton Hotel Beverly Hills
- Hilton Beverly Hills
- Beverly Hilton Hotel