I have stayed at this hotel many times before, but this time the service was terrible. The room was located in the heart of a busy section of the pool, the noise at night in the Cabana rooms was deafening. The pool/bar music didn't stop until midnight each night. Mind you I am a Diamond Member, and they gave me one of the worse possible cabana rooms. One night a group of drunk guests sat at the table and chairs outside our room--the patio area associated with the room. The group was loud and laughing and tried to open the window doors to our room. I had to call security to remove them. Had security been vigilant they should have never allowed bar guests to sit outside the cabana rooms. Housekeeping was another disaster, despite calls to clean the room when we left, we'd return hours later to find the room not cleaned. One night it was 10:30 pm before the room was cleaned; at that hour we had to go to the bar to wait for the room to be done. And the sheets weren't even changed! Lax housekeeping happened everyday during our 4-night stay. Finally, the wireless is so slow that it is pointless to use. I don't know why this property is being so mismanaged but that is the case. I can't in good conscience recommend this hotel; what a shame.
- Official Description (provided by the hotel):
- With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more less
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- Also Known As:
- The Beverly Hilton Hotel Beverly Hills
- Hilton Beverly Hills
- Beverly Hilton Hotel