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“Good Hotel, average staff” 4 of 5 bubbles
Review of The Beverly Hilton

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The Beverly Hilton
Ranked #7 of 15 Hotels in Beverly Hills
Certificate of Excellence
Dublin
Level Contributor
123 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Good Hotel, average staff”
4 of 5 bubbles Reviewed 29 March 2009

We checked in to this hotel after an 11 hour flight and we were asked if we would like to upgrade our room at a cost of $60 per night in addition to what we had already paid (we had pre paid through trailfinders). I asked what the room we had paid for was like and was told 'it was not terrible' but the other room had been decorated and was much nicer and had a balcony. I agreed to the upgrade and the room we were assigned was lovely. It was also great to have the balcony.

The room was spacious and the bed extremely comfortable. It was decorated to a high standard.They charged $11.50 for a bottle of water which was outrageous. Room service is expensive but good quality.

The pool was really pleasant and the poolside staff excellent which was more than could be said for the concierge and the male receptionist who were both disinterersted when we asked them questions. It was almost as though we were an intrusion to their day.

Parking was over $25 per day.

Overall though a pleasant stay.

  • Stayed February 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank MaggieDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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italy
Level Contributor
150 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 588 helpful votes
4 of 5 bubbles Reviewed 10 February 2009

of course it is a luxurious hotel, with all the amenities needed and with an high quality standard, but it is so big that it become impersonal.

  • Liked — all correct
  • Disliked — impersonal
  • Stayed August 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank micius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 3 February 2009

This hotel was amazing. Upon arrival to the hotel, it kind of looked old & dumpy from the outside, so I was terrified of what our room was going to look like. Thankfully though, the concierge service emailed us a few days before check in asking us if we had any special requests. We requested a renovated room, room with a patio & view...etc. Thankfully, we got one of the newly redone rooms. It was so beautiful. We were blown away with all the plush amenities, like the flat screen TV in the bathroom. We stayed here using hotel points, so we didn't expect much in terms of service, but were blown away with how wonderfully everyone treated us. The check in staff was wonderful. They gave us a voucher for a free breakfast & 2 bottles of water in the room for our "gold status". The free continental breakfast was wonderful. The restaurant staff was so nice. We checked out the pool after breakfast & were offered free bottled water & a free newspaper. They were setting up free ice cream at that time to give out later in the day. We didn't get a chance to check out the dinner restaurant at the hotel, but it looked amazing. Don't try walking to the Beverly Hills shopping area. It is close, but we almost got run over. The hotel offers a shuttle & even limo service. Go for that. We wanted the exercise, but it wasn't a good choice. The grounds, hotel lobby, & hallways were all in beautiful shape. The picture on the hotel’s website looked just like our room. The only issue that we had was that our shower leaked. It wasn’t caulked properly. We didn’t care though. We just threw down a bunch of towels on the ground to soak up the paper. We would totally come back to this hotel & recommend it 100%. It has actually become a benchmark in my mind to compare other hotels against.

  • Liked — The room with its huge balcony & beautiful furnishings.
  • Disliked — Nothing
  • Stayed November 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank hi_maint_couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 3 February 2009

The Hilton has certainly improved from my last stay a year ago. The service is much better, even friendly. Breakfast as good as ever, business centre still charges you big bucks for use of internet.
Bed is comfy as is the shower. I have stayed in Wilshire Tower on 5th floor.

Stayed December 2008
Helpful?
Thank londongirl26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malta
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 12 January 2009

Stayed here for just 2 nights between Christmas and New Year. It was an average stay no more and no less. The room was an average size for what we paid, but the cleaning standard was lower than I would have expected especially around the toilet area. Overall the staff were nothing special although the conceige was very good (think the ladies name was Karen) and recommended a fantastic place to eat The Grill in the Alley, about 15 minutes walk from the hotel.
Would return to both Beverly Hills and the Grill but not the Hilton, as I do not mind paying the prices but do expect more that what we got for the price we paid.

  • Liked — The conceige recommendation
  • Disliked — Not as clean as I would expect
  • Stayed December 2008
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank maltesetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 January 2009

We were offered a upgrade upon check in to the Towers room which was spacious and had a big bathroom, we had to request slippers and a coffee maker but were provided straight away. We found the check in staff, conceirge, valet staff and room service good enough. Location was great. Definately over priced though, also we were there over Christmas period so was very quiet no conventions or anything else going on, staff actually seemed a bit bored!! Would return here though.

Stayed December 2008
Helpful?
1 Thank Summana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 6 January 2009

There are plenty of other options available to you, so better your BH experience and stay elsewhere.

My experience of the Hilton was rude checkin staff assigning me an unserviced room at 8.30 pm.....unacceptable for the price you pay here. Then to top it off she thought it would be OK with me that I should pay extra for a higher roon type due to my assigned room not being ready !!!!

We were never greeted when entering and leaving the lobby by the staff nor did concierge extend any warmth when giving me lapsy daisy directions to Santa Monica resulting in me accidently catching the bus in the wrong direction !!!.....my fault but I'm blaming them anyway !!!

I hear the Luxe Hotel is worth every cent. Will try my luck here if there's a next time.

  • Liked — Pool Area & Trader Vics
  • Disliked — Checkin Staff
  • Stayed December 2008, travelled with family
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Kim-Troy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Beverly Hilton

Property: The Beverly Hilton
Address: 9876 Wilshire Blvd, Beverly Hills, CA 90210-3115
Phone Number:
Region: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Beverly Hills
#6 Luxury Hotel in Beverly Hills
#7 Business Hotel in Beverly Hills
#9 Family Hotel in Beverly Hills
#9 Romantic Hotel in Beverly Hills
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Beverly Hilton 4*
Number of rooms: 569
Official Description (provided by the hotel):
With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Hilton Hotels Direct, TravelUp, Hotels.com, Agoda and Travelbag so you can book your The Beverly Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Beverly Hilton Hotel Beverly Hills
Hilton Beverly Hills
Beverly Hilton Hotel

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