Our family of 4 (children ages 14 and 11) just spent a long-weekend at the Beverly Hilton. We had a great stay except for recurring problems from housekeeping. The housekeeping manager needs some work!
First the positives:
When you enter the hotel, it is like stepping back in time to Hollywood in the mid-50's, but because of the recent remodel, everything is beautiful and looks brand new (just styled in that mid-50's style).
Because I am a Hilton Diamond member, I received an email from the general manager a few days before our stay confirming our stay and asking if we needed anything--a nice touch. We booked two rooms, and upon arrival, we were upgraded to a suite with an adjoining room--another nice touch. As a Diamond member, I also receive free internet access and free continental breakfast.
The rooms were large and recently remodeled. There were flat-screen TV's (3 in all), nice robes, and very comfortable beds.
The pool service was one of the best , similar to a Four Season's in Arizona or Hawaii. The pool attendant asked our names when we arrived, and he then proceeded to call us by name throughout the rest of our stay. He found lounge chairs for us, brought us towels, continued to ask if we needed anything, brought us complementary Fiji water, and even brought my daughter a complimentary fruit punch (that he said they had made by mistake and asked if she wanted it). I have never experienced this type of service at a Hilton. It was great!
The fitness center was much better than normal for a hotel, with plenty of cardio and weight equipment. There was complementary bottled water and oranges in the fitness center as well. The new spa, Aqua, was very nice for a small spa, and I had an excellent massage.
The location is great, walking distance to downtown Beverly Hills.
Housekeeping presented the only issue. Before leaving for dinner our first night, I called for turndown service, specifically asking for them to also turn down the sofa bed. When we returned to the room, the sofa bed was not turned down. I then spent the next 70 minutes on the phone (5 calls) before someone came to turn down the sofa bed. We would have done it ourselves, but we needed pillows and blankets. Five minutes after someone finally came to turn down the sofa bed, three people, including the housekeeping manager and the hotel manager on duty, came by to apologize. Apparently, one of the maids kept telling them that she had already turned down our room, so they kept ignoring my calls and wouldn't send someone.
Then, despite our request, when they made up the room in the morning, they never did put away the sofa bed.
Other than the issues with housekeeping, this stay far exceeded our expectations--closer to a 5-star experience. We were pleasantly surprised and would recommend this hotel--far better than an average Hilton.
- Official Description (provided by the hotel):
- With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more less
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- Also Known As:
- The Beverly Hilton Hotel Beverly Hills
- Hilton Beverly Hills
- Beverly Hilton Hotel