We stayed for 2 nights in mid-February. I chose it for the location & thought the Hilton name would guarantee a certain level of quality. We had a standard room with 2 beds. The beds were exceptionally comfortable & we slept very well. The common areas were fading- some peeling paint etc. We did not eat at the restaurant. We got coffee at the lobby bar in the morning & that staff was pleasant enough but no one else ever seemed to go out of their way.
Then- on day #2, we returned in the evening to find the rug wet! We used all our towels & lined the rug.
I called housekeeping- on hold- no answer, so I went to the front desk on our way out to dinner. We were offered a change of room, but we declined- we were leaving for dinner & were checking out the next day. I asked for more towels & slippers. Returned 2 hours later- nothing. Called down to desk-went thru whole explanation again to new person. Waited 2 more hours- nothing. Called again - had to explain all over again to very annoyed woman & finally got new towels at 11:30 pm. I went to the manager the next morning & he did take one night's charge off the bill, but it was a disappointing experience.
- Official Description (provided by the hotel):
- With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more less
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- Also Known As:
- The Beverly Hilton Hotel Beverly Hills
- Hilton Beverly Hills
- Beverly Hilton Hotel