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Inn Der Bach Resort
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Reviews (57)
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26 - 31 of 57 reviews
Reviewed 28 February 2013

So Scary, filthy and smelly. I couldn't even stay.
Tim, the manager and owners son, was very strange. He apologized that the office was covered in rubbish and stank. He then apologized that the bathroom in my room hadn't been cleaned. The stench was horrific. Instead choose to drive an hour down the mountain in the dark and another hour to my friends house. Luckily I had somewhere to go and a friends sofa to crash on. Tim the manager is now lying and saying I stayed so refuses to give my money back.
I have reported this business and everybody should do the same.

Stayed: February 2013, travelled solo
5  Thank Kerri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy682, Manager at Inn Der Bach Resort, responded to this reviewResponded 6 March 2013

We here at the Inn Der Bach are very concerned about your comments made on this review site. After careful investigation into your stay with us the Following are the facts. You arrived at check in about 5:30pm and were greeted by asst manager Joseph. Our office showed no signs of construction. In the Lobby was a white lacquer baby grand piano, a DVD library, a coffee bar, and our check in desk. Since Timothy the manager was on vacation at the time. We review photos to back up claims of trash and disorganization. We found photos supported Joseph's view that office was clean and sanitary at the time you checked in. Photo evidence is on file and can be produced on demand. This review only popped up after you called booking agent and made the claim you never stayed here and wanted a full refund. Since the swipe of your credit card on Inn Der Bach Credit Card Machine proves your check in they refused your request to a full refund. In addition when Guest are checked into there rooms they are all told if there is anything you need day or night please let us know. Not one call from you your entire two day stay here. Upon check out you left your key in your room. No complaints until the refund was denied. We at Inn Der Bach take customer satisfaction very seriously and are always open to hearing from you our customers. Please feel free to give us a call anytime.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2013

We didn't have high expectations because of the previous reviews. We were pleasantly surprised at the cleanliness of the place. There was a issue with a leak at the property so our rooms were not quite ready and as a result some things got left out but over all, it was great. We had #7 and #8 which were the same building. It wasn't one of the updated ones (I don't think anyways) but the amenities were there, the Keurig with a mind boggling choice of beverages, a electric blanket for every bed and a thermostat that you could control. To describe the set up, #7 as soon as you walk in there is a wood burning fireplace, then a twin bed, a full size bed and a small fridge. Then there is a short vanity area with built in drawers, the Keurig and a microwave then the bath. #8 a wood burning fireplace, two twins that act as daybed/couches, a 4 place dining set and a cozy kitchen with full size fridge and stove/oven and small micro. There is a separate bedroom with full bed and a bathroom with dresser etc. So all together it was like #7 was a separate master suite. The property is quiet and in a nice neighborhood where we went for a walk. The prices have gone up but we used living social vouchers, I don't think I would pay full price though.

  • Stayed: February 2013, travelled with family
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2  Thank Onecrazykitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2012

We had a great time at Inn Der Bach. It was a comfortable stay because it felt more like you were staying at a friends house in the mountains instead of a hotel. The manager Timothy and his son were always available to help out. They even brought in a special cake for my mom's birthday, which was perfect as she has some dietary restrictions and they had to go the extra mile to get it!
We really appreciated the clean rooms and the kitchens were well equipped. If we were missing anything, all we had to do was ask and it was provided!
We stayed up for the weekend and it was the very first snow, and it quit before we left too (Timothy said it snowed just for us!). There was no problem reaching the inn, or getting to town either, all the roads were cleared very frequently. Also, we were never cold inside! The heaters worked almost too well.
They also supplied our unit with books, movies, and cable TV. Oh yeah and Keurig coffee machines with a HUGE variety of K cups to choose from
We had a wonderful trip and will definitely be going back again.

  • Stayed: November 2012, travelled with family
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2  Thank Sheena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2012

Really enjoyed my stay at the Inn Der Bach. Just in time for the first snow of the season. The meadow was beautiful...covered in snow. The location is great...away from the tourist section of Big Bear...quiet and peaceful but close enough to drive to restaurants and shops. Timothy and his son were great...even going so far as to get a gluten free cheesecake for my birthday...not something you would find too many places. Our rooms were comfortable and warm (at 8 degrees a necessity!) and loved having a bathtub! The grounds have a gazebo and a koi pond; the historic Shay Ranch cabin is on the property...just a beautiful setting. It was a wonderful place to spend my birthday with my family...we'll be back!

  • Stayed: November 2012, travelled with family
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2  Thank eantoinettes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2012

Just got back from Inn Der Bach!! You have to stay in Number 11!! SWEEEET! Check it out! Just has been updated!! So fun! Our grandkids had a blast in the meadow and feeding the fish on the koi pond! The view of the meadow from # 11 , as well as the quiet is amazing! You will love it!

Room Tip: If you are looking fro peace, quiet and privacy...all with a beautiful view...stay in 11...just updated!
  • Stayed: September 2012, travelled with family
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1  Thank TERRY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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