We stayed here in June via a voucher purchased with Amazon Local. Check-in time is 3:30, yet there was not only no office, there was no one on-site to help us. Tim arrived at about 5p, full of apologies. Our room was just OK. The best I can say was the bed and bedding were clean and new. Tim collected his cash fee, but more on that later. Our "romantic meal" consisted of take-out pizza, spaghetti and calzone. No salad or beverage. The strawberries were a nice touch. We were told they didn't offer "concierge services". Somewhat deceptive b/c the dictionary defines concierge as staff in charge of special services, but Tim defines it as housekeeping. The room wasn't cleaned, coffee not replaced. (Tim did bring more coffee.) We left a day early because this definitely wasn't what we expected. We were required to give a credit card number when the reservation was made, but were told they didn't take credit cards. SURPRIZE!! When we checked the cc statement, Tim had not only collected the cash, he had also charged my card! It took a month of dealing w/AMEX to get a refund. The location has potential to be a really great resort, but until the owners are willing to pour a few million$$ into it, it is only a few steps above mediocre. Wait a few years - maybe they will improve this place by then. Or at least have an office with the ability to check in their guests.
- Official Description (provided by the hotel):
- Inn Der Bach offers a variety of inviting alpine chalets for your accommodations. We are located on the historic Shay Ranch.Our purpose is to provide clean and comfortable accommodations on our well groomed, park-like grounds. As our guest, we want you to be relaxed, rested, and restored each time you stay with us. ... more less
- Also Known As:
- Inn Der Bach Hotel Big Bear City