We had serious issues with the check in and there was very little help from the front desk. This may have been the worst customer service we have ever experienced. We ended up staying in a studio which was super loud. We were only hoping to spend a quiet weekend with our family only to find that they were hosting a wedding and we could hear the music until late. In addition, the studio looked old and had a funny smell inside due to mildew or just not being opened often. There service is super basic, there is no attention to detail whatsoever. The only upside is a decent view but you can't go swimming and with the noise above and next to you it's not really worth it.
Therefore if you are looking for a place to relax do not come here.
We selected this hotel after reading good reviews so we thought that it was important to share our experience. Overall a shabby, sad place with exceptionally poor service.
- Official Description (provided by the hotel):
- On the Lake and in the center of the Village. Think you've had it with daily life? Think about this... a beautiful, sandy beach, Lakeside Jacuzzi, seasonal pool, and sweeping lake views from every room. 32" Flat Screen TV's, high-speed internet, coffee makers, refrigerators... all the conveniences you would expect to find at a beautiful lake front hotel. Our top floor offers king rooms for adults, our middle floor offers two double beds with a balcony and our lake level floor offers two queen beds with beach access. That's what you'll find at the Marina Resort, a three diamond lake front resort where every room has a breathtaking lake views. The Marina Resort... call us now, a reservation specialist is standing by. ... more less
- Reservation Options:
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- Also Known As:
- Marina Hotel Big Bear Lake