First trip to big bear. Due to the price I wasn't expecting too much but when I called the hotel the woman who answered the phone was helpful and pleasant so I figured the reviews might not be as bad as they sounded.
I'm a big guy and was there with my family which meant the two double beds weren't going to be enough so we got a rollaway as well.. The rollaway fits between the two beds and this provides you with very limited space. (small rooms)
Good Things - Great View, Price of the room, walking distance to the village - Thats about it.
Not so great Things -Climate control in the room (you can put the fan on high that is about it) thin walls, hairdryer was busted, very small rooms,
BAD! - The one thing that will make me never go back to the Marina Resort is the people who work there. (might have been one bad apple but...) My family and I decided after a long day we would soak in the hot tub. We got in and noticed a faint smell but blew it off as the chemicals. Another family was also in the hot tub and commented on the smell as well. The jets went off and the father from the other family got up to turn them back on. He accidentally hit the emergency off button.
It was at that point the smell became much more noticeable now that the filtration system was off. The whole hot tub wreaked of urine. Everyone got out of the hot tub and went to their rooms. I stopped by the desk to inform the night clerk that the hot tub smelled strongly of urine.. She didn't even bat an eye, didn't apologize just said she would have someone look at it in the morning. I am sorry but if I heard someone say they just tried to relax in a urine filled hot tub I would apologize and I don't even work there.
When I checked out in the morning I saw the hot tub was still open and explained what happened to the new clerk and asked if they had fixed the problem. She told me that no one had made mention of that but she was sure the maintenance man was on it as he had been working on the pool all morning (not hot tub but pool) Again no apology, no anything .... Will never stay here again!!!
- Official Description (provided by the hotel):
- On the Lake and in the center of the Village. Think you've had it with daily life? Think about this... a beautiful, sandy beach, Lakeside Jacuzzi, seasonal pool, and sweeping lake views from every room. 32" Flat Screen TV's, high-speed internet, coffee makers, refrigerators... all the conveniences you would expect to find at a beautiful lake front hotel. Our top floor offers king rooms for adults, our middle floor offers two double beds with a balcony and our lake level floor offers two queen beds with beach access. That's what you'll find at the Marina Resort, a three diamond lake front resort where every room has a breathtaking lake views. The Marina Resort... call us now, a reservation specialist is standing by. ... more less
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- Also Known As:
- Marina Hotel Big Bear Lake