I reserved a one-night stay for our family of six at the "Country Cottage" 1 bedroom/loft/1 bath cabin in Big Bear Lake through Big Bear Cozy Cabins. The cabin was everything that was expected EXCEPT we had an ant problem that wigged-out my wife, and all the office could do was tell me that it's a common problem in the mountains. Additionally, the website said specifically that the cabin had cable TV. The cable was there, but obviously the owner had not been paying for it (I called and it was verified by the office). This could've been a HUGE problem with four american kids wanting a little TV break in between sledding and eating... luckily we brought a nice assortment of DVDs and game system.
Bottom line, nice but ineffective customer service, and false advertising.
I must say what attracted us to BBCC was that you can often rent for just one night... good for a family on a tight budget.More
- Free Wifi
- Free Parking