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Big Bear Cozy Cabins
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Reviews (9)
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8 - 9 of 9 reviews
Reviewed 30 December 2008

If you are considering renting a cabin for Big Bear Cozy Cabins, STOP!!! Don’t do it!!! After driving 8 hours (with two teenagers) to get to our cabin the weekend after Christmas we quickly discovered that our cabin had no heat, hot water and we could barely get into the drive way because it had not been plowed. We discovered all of this when we arrived at 8:00 PM Friday night, and called someone at Cozy Cabins to come over and make the necessary repairs. After waiting an hour in our 30 degree cabin the guy told us that the repairs could not be done that night, and “we should call around for other accommodations”. I suggested they (Cozy Cabins) help us find other accommodations because obviously they rented us a cabin that was not suitable to be used. As it turns out the guy they sent to do the repair work was part owner of Cozy Cabins, so you would think we would have a sense of wanting to make things right… Wrong!!! He begrudgingly made a couple of phone calls, but basically handed me the phone book and some phone numbers and said "good luck"…

Needless to say finding “other accommodations” that weekend at that time of night was totally impossible, so we headed back down the mountain at 10:30 PM. I called them six times the next morning trying to find out if they would be able to make the repairs so we could try to salvage the rest of the weekend. They finally called me back at noon to let me know that the owner has been notified, but they were not sure when the repairs could be done. At this point, I am done!

We rented this cabin over a month ago with plans of taking our family up to the mountains for a relaxing weekend of snowboarding. But, the only thing we got was a major disappointment and 15 hours driving. Did they refund the full amount of the cabin rental? Yes. Did they offer any compensation or a sincere apology? No! I understand that things happen, but the manner in which they dealt with this situation was the biggest disappoint. Do yourself a favor and NEVER rent a cabin from Big Bear Cozy Cabins.

  • Stayed: December 2008, travelled with family
    • Value
    • Location
    • Cleanliness
3  Thank GaylaT23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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