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“Great little place, comfortable , easy going and cool with dogs”
Review of Bear Creek Resort

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Bear Creek Resort
Reviewed 10 August 2010

We ventured up to Big Bear with our two westies and were pleasantly greeted by the staff at Bear Creek Resort. The cabins have all been recently updated and reflect a nice casual atmosphere. Clean, efficient and perfect...my words for the weekend and also one of the few places we have stayed that were very welcoming for pets.

  • Stayed: August 2010, travelled as a couple
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1  Thank MegLaguna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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139 - 145 of 161 reviews

Reviewed 4 August 2010

We actually had a decent stay - it wasn't until I returned home and found out that after paying over $400 for a weekend stay they had charged my credit card an additional $250 charge. They claimed we smoked in the room - which we did NOT!!! And even if we had the documents I signed stated there was a $150 charge for smoking in the room - NOT $250!!
They also said we left trash in the room - which we did. However, I have stayed in hotels all over the country and have never been charged $100 for failing to remove trash!! All we left was some uneaten food in the fridge and trash in the GARBAGE CAN!! These people are running a scam and as far as I am concerned they are nothing more than thieves!!
The woman in the front office, Jacqueline, was one of the rudest people it has been my misfortune to come across! They really need to be more careful who they hire, as the front desk people are representing their business.
I would highly recommend you keep driving when you see this hotel!!!

  • Stayed: August 2010, travelled with family
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3  Thank pir8prncss76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bearcreekresort, Owner at Bear Creek Resort, responded to this reviewResponded 10 August 2010

As stated by the guest in this review, she did have a decent stay. Referencing her BedandBreakfast.com review prior to this one, she stated she had a "FABULOUS" stay and loved the cabins. Unfortunately three days after check out and numerous phone calls by our Manager regarding the condition of the room, this review was posted because of the additional charges.

Bear Creek Resort has spent over a half million dollars to renovate the property. All of the rooms are completely remodeled. Every cabin is freshly painted, new tiled flooring and carpet. All furnishing and bedding are brand new. We strive for a top level of cleanliness and customer satisfaction. In turn we uphold a ZERO tolerance to ANY smoking within the cabins. This is for the benefit for our future guests, who appreciate that we uphold this so that they may enjoy the "SMOKE FREE" accommodations we provide.

Every guest is given a copy and asked to sign our Lodge rules, which this guest did sign. Within the rules it is stated that a $ 150.00 fee will be charged if the "NO SMOKING" policy is broken. In this case it was!! The claim for a medical necessity is not a viable reason to smoke in our cabin.

When this guest was originally contacted regarding the extra charges, she first denied that there had been any smoking in the cabin, then changed her story and stated that it was a medical necessity for those in her party.

The additional charge of $100.00 came due to the excessive trash and filth the cabin was left in. Again the policy was signed by the guest at time of check in.

Please do not let this review sway your opinion of our staff or facility and refer to previous reviews left by our completely satisfied guest who have upheld our policies and "RAVED" about Jaqueline our other staff members and accommodations of Bear Creek Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2010

Our 1st trip to Big Bear Lake Ca and the cabin we stayed in was a big part of a memorable trip. The resort is pet friendly but my husband isn't especailly (except to ours). The cabin was CLEAN and you'd never know anyone with a pet had stayed there. We had a 2 bedroom which worked for us despite being only 2 plus dog. We saw a 1 bedroom and it would have been a bit small for us. Every amenity was there; I packed to eat in because of the dog and could have easily in that kltichen. But a fantasic Mexican restaraunt (pet friendly) was within walking distance as was a brew pub we didn't make it to. Beds were COMFORTABLE and crisp cotton sheets the BEST. Hosts FRIENDLY & HELPFUL.

  • Stayed: July 2010, travelled as a couple
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Thank bfflo66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2010

Perfect location for our mountain biking weekend. Two bike shops along the way to Snow Summit. Can walk to the Village for dinner and shopping. Husband most excited to find a brewery couple doors down from cabin. Room was clean and all linens appeared fresh. Continental breakfast was nice, filling and pretty healthy. Property very well maintained. Pool was heated and felt great after a long day's ride. Only issue was the mattress, little too soft for our backs. Staff very attentive and nice. We are definitely planning another trip to Big Bear this year and will be staying at this Resort!

  • Stayed: July 2010, travelled as a couple
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Thank 1HIKER1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2010

Great updates to the hotel, very good service, no problems with check in or check out, near by places to eat and not far from the lake, would recomment to family get away or romantic get away

  • Stayed: May 2010, travelled as a couple
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Thank JSantana2432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2010

i went big bear on winter with my friends and i did stay of this resort,. this place is very good that i have not seen it before on big bear. this has a good location, quiet, and have everything that i want like internet, cooking or event so many coupon and discount for promotion. everyone should come and enjoy it

  • Stayed: December 2009, travelled on business
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Thank michilejohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2010

super cozy place, loved the whole setup, will stay again...

  • Stayed: May 2010, travelled as a couple
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Thank jacobleos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bear Creek Resort

Address: 40210 Big Bear Blvd, CA 92315
Region: United States > California > Big Bear Region
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #25 of 45 Speciality Lodging in Big Bear Region
Price Range: £89 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bear Creek Resort 3*
Number of rooms: 29
Official Description (provided by the hotel):
Under new ownership as of August 2016! All cabins have been completely renovated and are like new. We are a pet-friendly facility. ... more   less 
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Also Known As:
Bear Creek Hotel Big Bear Lake

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