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“Not as we had hoped”

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BEST WESTERN Big Bear Chateau
Ranked #1 of 19 Hotels in Big Bear Region
Certificate of Excellence
Chino Hills, California
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not as we had hoped”
3 of 5 bubbles Reviewed 1 April 2014

We stayed here over thanksgiving and decided to pay a little more for a nicer hotel. Unfortunately, it wasn't as nice as we had hoped. It was clean, but very dated. It was hard to sleep, because unfortunately you cannot control the temperature in your room...it's controlled downstairs. We ended up being so hot in our room, that we left the sliding glass door open a bit (and it was in the 20s) and woke up frozen. It is alright, better than a few other hotels in town.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Adventureandthrills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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590 reviews from our community

Traveller rating
    266
    160
    85
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    33
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

Great place to stay with kids and groups. There's a game room and jacuzzi and breakfast is included. It's close to the slopes. The staff is friendly and there is always hot tea or coffee in the lobby.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
3 Thank 439kathleenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rialto, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 March 2014

it was wonderful.....thank you..so nice..so great..so nice..so great..wonderful employees and staff..facilities were great..the kids and I loved the workout room..the food was great in the breakfast area

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Catherine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simi Valley, United States
1 review
4 of 5 bubbles Reviewed 7 March 2014

Stayed ay Best Western very close to Snow Summit and enjoyed my stay. Room was large enough for me and my 2 kids, the temperature is set by the hotel, which was the perfect temp, people were nice, free breakfast was a plus and room was clean. My only advice is if eating at their café lounge- bring patience. Food was good, service was a bit slow.... but hey aren't we in Big Bear to relax? Overall would definitely recommend!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lorraine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Encinitas, United States
1 review
5 of 5 bubbles Reviewed 7 March 2014

No complaints, really nice lobby, easy to park. Super close to Big Bear Ski Resort. The room had a nice fireplace. The restaurant was laid back (people wearing uggs and PJs) and the food was really good.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Desert, CA, United States
1 review
5 of 5 bubbles Reviewed 22 February 2014

Staff were excellent from making the reservation to check out. Accommodations were comfortable, clean, and attractive. Very interesting architecture and layout of the building and lobby. Business service center was well equipped too. Breakfast was a bargain and food was as expected which was good.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
1 review
2 of 5 bubbles Reviewed 25 January 2014

.This room was terribly overpriced. My family of four, kids ages 8 &6, were not impressed. The beds were so small we barely fit. As it was my husband & I were not able to sleep together, we both had a child in bed with us. The fireplace continued to stop working even after the staff came up to "fix" it. The staff was polite enough, however, we do not recommend this location for families with kids.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Big Bear Chateau

Property: BEST WESTERN Big Bear Chateau
Address: 42200 Moonridge Road, CA 92315-1814
Phone Number:
Region: United States > California > Big Bear Region
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Big Bear Region
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — BEST WESTERN Big Bear Chateau 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the BEST WESTERN Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people. The BEST WESTERN Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p.m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The BEST WESTERN Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the BEST WESTERN Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. ... more   less 
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Also Known As:
Best Western Plus Big Bear Chateau Hotel Big Bear Lake
Best Western Big Bear Lake
Big Bear Lake Best Western

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