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“Bed quality poor”

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Best Western Big Bear Chateau
Ranked #1 of 19 Hotels in Big Bear Region
Certificate of Excellence
San Diego, United States
1 review
“Bed quality poor”
Reviewed 25 August 2014

The hotel was above average in every way but the bed quality. The bed was so hard that we only slept 2 hours the entire night. The complimentary breakfast had many breakfast type choices. The atmosphere was very nice and the location was good as well.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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601 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
San Diego, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 August 2014

The hotel staff was very friendly and was some what accommodating with what they had to work with. The lobby could use a make-over, as well as the gym room, with old & broken equipment. The pool area was very nice with flowers surrounding it, and the recreation room was stocked with play toys [ pool table, ping pong table, Foosball table] but was not maintained well. The breakfast they offered was good with a variety. We had two clean rooms w/ balconies but, we had problems with the air conditioning systems and uncomfortable worn-out mattresses. very stuffy rooms due to poor circulations. Cute place with need of a little work. The price of the room was over priced. Will maybe returned.......

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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank tammieq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hacienda Heights, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

Hotel was very clean. Breakfast was very complete. The location of the hotel is very close to the main boulevard and close to a nice area for walking as well as close to Big Bear Lake Village which has stores and restaurants.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comstock Park, Michigan
Level Contributor
355 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 11 August 2014 via mobile

We were in for a wedding about 10 miles away and found this a great place to rest our heads. Very nice breakfast, charming room with a gas fireplace. It was all we needed and I would stay again. In fact we are looking at booking there when we return next year.

Stayed May 2014, travelled with friends
Helpful?
Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shadow Hills, California, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014

Excellent hotel, felt like being in Europe, not Big Bear. Old, but very classy place with very interesting décor. I wish I knew the history of the place (the bartender only knew it was a Holiday Inn before and an independent place originally).

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manhattan Beach, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014

This is the second time I have stayed at this Hotel & each time I was very impressed with the quality of the lodging and the friendly, knowledgeable & attentive staff. The rooms are furnished in a very stylish and attractive manner, cleanliness is excellent and amenities throughout the hotel such as pool & spa, restaurant and gym are or excellent quality. It is well located, has excellent parking and is a great value for the price.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank BeachTraveler66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California, USA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2014

I booked this room because it was suppose to have a deluxe/large jacuzzi AND a balcony and I wanted this one night in Big Bear with my sweetheart to be fun and romantic. The tub looked awful and I wouldn't get into it and there was no balcony because their only Jr. Suite doesn't have a balcony. No one told me when we checked in so I could choose to downgrade me to a regular room with a balcony. The a/c vented dripped and soaked the carpeted, the a/c couldn't be turned down..only OFF... Had to step UP and INTO the jacuzzi to take a shower, there wasn't a separate stall shower... Not a good experience for the $$$$$ that we spent.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Cathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Big Bear Chateau

Property: Best Western Big Bear Chateau
Address: 42200 Moonridge Road, CA 92315-1814
Phone Number:
Region: United States > California > Big Bear Region
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Big Bear Region
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Best Western Big Bear Chateau 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the BEST WESTERN Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people. The BEST WESTERN Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p.m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The BEST WESTERN Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the BEST WESTERN Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. ... more   less 
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Also Known As:
Best Western Plus Big Bear Chateau Hotel Big Bear Lake
Best Western Big Bear Lake
Big Bear Lake Best Western

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