House was not clean. Game room was dusty and most of the things were broken. The spa was really discussing it had rocks and mod in side.
This was our first trip to Big Bear and so we were a bit apprehensive about the rental property not being as good as advertised, but we were pleaslently surprised. The Wonderland home was very clean, spacious, and we felt right at home immediately. The location was perfect since we planned on playing a few rounds of golf, but for the avid golfer be aware that the course is a typical muni, with sub-par greens and fairways. But that being said, if you keep your expectations low you'll have a great round of golf with your friends.
The checkin and service was great! Very smooth checkin/checkout process, and even though we had a couple of minor issues (clogged shower head and pilot light out on one of the heating units) the handyman showed up quickly and resolved the problems.
So overall a great experience, and would prefer to rent the same property if/when we return to Big Bear.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Young singles||Friends getaway|
|Older travelers||Families with young children|
|Large groups||People with pets|