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“Ist Choice of Hotels at SFO”

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Homewood Suites by Hilton San Francisco Airport-North
Ranked #2 of 2 Hotels in Brisbane
Hawai'i
1 review
“Ist Choice of Hotels at SFO”
Reviewed 8 April 2014

The Homewood Suites at SFO is always my first choice when in need of accommodations near the San Francisco International Airport. It is away from the airport traffic congestion and confusion but via their free shuttle does not an appreciably longer ride to and from the airport. The staff has always gone out of its way to make my visit more enjoyable and the room and amenities are top-notch in all categories. The daily free breakfast is always more than ample and is actually quite good and the complimentary happy hour (on days offered) is also quite nice. The suites are roomy and have separate bath and vanity areas with is quite important in addition to full kitchens with seating for 4.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank H0n0luluLulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan P, General Manager at Homewood Suites by Hilton San Francisco Airport-North, responded to this review, 23 April 2014
Greetings H0n0luluLulu,
We are so pleased to be your 1st choice of hotel in the SFO area. The entire team is thrilled that you enjoyed your stay. Please let us know when you return to San Francisco. Thank you again!
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832 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
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English first
Denver, United States
2 reviews
Reviewed 8 April 2014

The hotel was a little hard to find but worth it. The grounds and location on the bay are a pleasant surprise for an airport hotel. The real reason to stay here however is the staff. Each person I encountered was gracious, friendly and helpful. They seemed genuinely invested in my comfort. The desk team were particularly helpful and concerned about both my satisfaction and that I get full value from my stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Rebecca P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan P, General Manager at Homewood Suites by Hilton San Francisco Airport-North, responded to this review, 23 April 2014
Greetings Rebecca P,
Thank you very much for the beautiful gem review. The entire team is thrilled that you enjoyed your stay at the Homewood Suites San Francisco Airport North. Our staff consistently goes out of their way to make your stay more enjoyable. Please let us know if your travels bring you back to San Francisco.
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Madison, Wi, United States
2 reviews
Reviewed 7 April 2014

This hotel was very clean, affordable, and convenient for flying out of SFO. The staff were friendly, and the rooms large and clean. Nice free breakfast and evening receptions as well. They also provide a free shuttle service to the airport every 30-40 minutes.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventura, CA
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 April 2014

We booked three nights at Homewood Suites based on the good reviews we saw online. My family was on vacation in San Francisco and we were looking for a quality hotel that was reasonably priced. It's rare that I spend over $200 on a room, but I figured it would be worth it since the suite is larger than a standard hotel room. We also liked the idea of the indoor pool for the kids. In the end, we weren't happy with our choice and I regret spending the extra money.

The hotel is fairly new and in good condition, and located conveniently close to the city. However, they didn't put enough effort into soundproofing when they built it. We paid extra for a room away for the airport, so we didn't have to deal with that, but the floors, ceilings and walls are all paper thin. We were awakened the first morning at 5am by the man above us coughing and stomping around. Every time someone flushes a toilet, you hear it running in the pipes. And the TVs in the rooms on both sides of us could be heard late at night and in the morning. I had to sleep with earplugs.

On the positive side, they provide a small kitchenette with an apartment sized refrigerator, a dishwasher, and even pots, pans and utensils. They also provide a small desk, but the desk chair sits so low that you have to reach up to use a keyboard, and the chairs are not adjustable. When we raised this issue, they were very nice but did nothing to solve the problem. The plumbing seemed subpar, with hot and cold spells in the shower and a toilet that clogged up once during our visit.

A free breakfast buffet is provided, but the hours are from 5am to 9am during the week. If you're a business traveler I'm sure this is fine, but as a family on vacation we like to take our time and felt rushed in the morning. The food is good, but not great, and included standard free fare like eggs, bacon, cereal, pastries and fruit. Our last morning there, they were out of 2% milk, coffee, and even clean glasses. When asked about this, the attendant seemed flustered and clueless. This was in stark contrast to our first morning there, when Fred was the attendant. He was totally on top of everything, was friendly, energetic and helpful. As far as I'm concerned, Fred was the one bright spot in our stay, and he deserves a big raise.

They do have an indoor swimming pool, as advertised, with a maximum depth of 4 1/2 feet. They also have free wifi throughout the hotel, though we were frustrated to learn that their network security wouldn't let our wireless devices see each other. The technical support line offered no remedy for this. Our kids like to play multiplayer games with each other on their phones/tablets, and were very disappointed at this restriction. In the end, I had to download software for my laptop that let it act as a wifi hotspot for our electronics, but it's ridiculous to have to burn an hour or two getting something like that working when you're on vacation.

In summary, we would not stay here again, nor would I recommend it to other vacationing families. If you are a business traveler, and you're looking for a basic place to park yourself for a week, you might consider it given the issues I listed aren't a problem for you.

Room Tip: Get a room on the top floor and away from the airport if you care about noise.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VenturaKevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan P, General Manager at Homewood Suites by Hilton San Francisco Airport-North, responded to this review, 8 April 2014
Dear VenturaKevin,
I sincerely apologize for the noise issue encountered during your stay. Our guests’ comfort and safety is my number one concern and I’m sorry you were woken up early. Your review will assist me in addressing our noise issues as well as making improvements to our breakfast experience in the future. I do hope that the next time you are in the area you will consider staying at our hotel. Thank you.
Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Collins, Colorado
Level Contributor
112 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 5 April 2014

A large group of us stayed here for most of March, and I heard nothing but rave reviews from the whole bunch. The staff could not be nicer or more helpful than the nice people who work here. They will do whatever they can to help you. You will enjoy your stay here. The view of the bay is fantastic. Don't miss taking a walk or run along the bayside path.

Room Tip: Probably want to stay away from the west side of the hotel. The BART and/or CalTrain tracks are pret...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boatmisser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan P, General Manager at Homewood Suites by Hilton San Francisco Airport-North, responded to this review, 7 April 2014
Greetings Boatmisser,
Thank you for the fantastic review. I'm very happy that you and your group enjoyed our customer service and friendly staff. Please let us know when you are returning to San Francisco.
Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
camarillo, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 April 2014

Beds and staff were not helpful...it was very bad and the mattresses smelled and were old. I was totally disatisfied with the service and the support at the desk. It ruined our weekend and cost me more money by leaving but received better service elsewhere...

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Jaime G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan P, General Manager at Homewood Suites by Hilton San Francisco Airport-North, responded to this review, 7 April 2014
Greetings Jaime G,
We sincerely apologize that we were not able to provide you with a better quality of service and that your weekend with us did not live up to your expectation. This is not typical of our staff, and we are sharing your review with them as we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are always trying to improve the conditions in our guest rooms to make sure all of our guests enjoy their time here. Thank you for your feedback and we hope you will consider staying with us again.
Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 2 April 2014

Homewood Suites could not have provided a nicer stay for my family. The service was fantastic and although some of the hotel carpeting and furniture appeared dated, the value cannot be beat. If you want a comfortable room, decent food with great service at a truly reasonable price, stay here.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank lisasK3392BB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan P, General Manager at Homewood Suites by Hilton San Francisco Airport-North, responded to this review, 7 April 2014
Greetings lisasK3392BB,
Thank you very much for the pleasant review. I'm very pleased that you and your family enjoyed your stay with us. Please let us know when you are returning to the bay area.
All my best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton San Francisco Airport-North

Property: Homewood Suites by Hilton San Francisco Airport-North
Address: 2000 Shoreline Court, Brisbane, CA 94005-1870
Phone Number:
Region: United States > California > Brisbane
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Brisbane
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton San Francisco Airport-North 3*
Number of rooms: 177
Official Description (provided by the hotel):
The Homewood Suites by Hilton® SFO Airport North hotel is located in Brisbane, California, and is only a five mile complimentary airport shuttle ride from the San Francisco International Airport (SFO). Our upscale, all-suite hotel offers superb accommodations and amenities with a breathtaking view of the beautiful San Francisco Bay. The Homewood Suites by Hilton® San Francisco Airport hotel features upscale, all-suite accommodations for guests on short or extended stays. Your home away from home offers plenty of space for work, study, and entertaining as well as a wide range of superb amenities: * Spacious suites with king or queen size beds all with a pull out sofa bed * Studio, one- or two-bedroom suites with separate living and sleeping areas * Fully equipped kitchen with granite counter tops and spacious cabinets featuring a full-size refrigerator, microwave, dishwasher and two-burner stove top * Complimentary wireless high-speed Internet access * TVs with premium cable channels * Full size work desk * Alarm clock with MP3 connectivity * Laundry/valet service * Iron and ironing board * Coin Laundry. Whenever you look for San Francisco Airport hotels, we invite you to Make Yourself at Home® at the Homewood Suites by Hilton® SFO Airport North! ... more   less 
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Also Known As:
Homewood Suites Sfo Airport North Hotel Brisbane
Homewood Suites Brisbane
Homewood Brisbane
Brisbane Homewood Suites

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