The rooms were ok. I was told by Hotels.com that there was a sofabed in our room, so our 2 yr old daughter had somewhere to sleep. When we were checked in, we were told that wasn't true and that Hotels.com has things that aren't offered at your motel. You obviously know this,but havent called them to correct the information they give your guests. We weren't compensated or offered the two queens/doubles for the same price for the inconvenience. I understand on some level it wasn't you that promised us a sofabed, but that's horrible customer service to not try to rectify it without it costing your customer out of pocket. The maid on our floor needs to be retrained. It was 9:40am the day we were checking out,my husband, daughter and I were cuddling on the bed watching TV, when I heard the doorlock beep and the maid open the door! Not once did she knock, nor call out maid service. We didn't have our do not disturb sign hanging out the door, but that shouldn't matter.Every hotel ive been to has had the same procedure of knocking AND calling out maid service before entering a room. It's upsetting that didn't happen here. Don't imagine we'll be back anytime soon
- Official Description (provided by the hotel):
- Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Expedia, TripOnline SA, Hotels.com, Ebookers, getaroom.com, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Portola Inn and Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Portola Hotel Buena Park