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“Nice bed. Thankful it was only one night”

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Portola Inn and Suites
Ranked #16 of 19 Hotels in Buena Park
Reviewed 28 September 2013

The rooms were ok. I was told by Hotels.com that there was a sofabed in our room, so our 2 yr old daughter had somewhere to sleep. When we were checked in, we were told that wasn't true and that Hotels.com has things that aren't offered at your motel. You obviously know this,but havent called them to correct the information they give your guests. We weren't compensated or offered the two queens/doubles for the same price for the inconvenience. I understand on some level it wasn't you that promised us a sofabed, but that's horrible customer service to not try to rectify it without it costing your customer out of pocket. The maid on our floor needs to be retrained. It was 9:40am the day we were checking out,my husband, daughter and I were cuddling on the bed watching TV, when I heard the doorlock beep and the maid open the door! Not once did she knock, nor call out maid service. We didn't have our do not disturb sign hanging out the door, but that shouldn't matter.Every hotel ive been to has had the same procedure of knocking AND calling out maid service before entering a room. It's upsetting that didn't happen here. Don't imagine we'll be back anytime soon

  • Stayed: September 2013
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Thank alyciabell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded 16 October 2013

Thank you for taking the time to provide us with your feedback on your most recent experience here at Portola Inn and Suites. And thank for informing us about the experience you encountered while still inside your room, when check out time was a few hours away. We have already spoken with all the housekeeping team and have retrained them about what to say when they are about to open a room they are not sure has checked out. For such event that occurred during your stay, please accept our sincere apologies. We hope you can provide us with another opportunity so you can see that we have worked quickly to resolve our mistake.

Sincerely,
Guest Relations Manager

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93 - 99 of 274 reviews

Reviewed 17 September 2013

We decided to stay in this hotel because we will only be using it to sleep after spending all the day out and we didn´t want to spend a lot. We made the right decision. Room was roomy, clean, comfortable, quiet, everything worked perfectly. Breakfast was pretty basic but good enough to get the day started. Location is perfect for visitng the parks and beaches, and even for further places because is next to 2 of the main freeways. There is a construction NEXT to the hotel, but when we were there (august 28-31) they were starting and they didn´t make a noise, I recommend that you check with the hotel the construction status because it could be noisy. There is a small pool by the parking lot. We didn´t use it but we noticed some people in there always, so it must be nice! Staff was extremely kind! I surely will stay here again in the future and I recommend it!

  • Stayed: August 2013, travelled with family
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1  Thank Mauricio Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded 23 September 2013

Thank you for taking a moment out of your busy schedule to provide us and future guests with your feedback on your most recent stay at Portola Inn and Suites. We are extremely happy to hear you found the hotel to your liking and that you also found it better than you expected it. As you have already stated, all of our rooms are spacious and clean to perfection. All of our rooms are nicely furnished with a flat screen television, microwave, fridge, coffee/tea maker. We hope you were able to enjoy our free Wi-Fi, as well as our pool and jacuzzi. We thank you again for the wonderful comments you have made about our Buena Park property.

Sincerely,
Guest Relations Manager

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Reviewed 11 September 2013

Good value and worth the money!!! Traveled with my family and needed 3 rooms. It was the only place that I found within my price range. It was actually alot nicer than I expected. It was close to many hot spots. The rooms were clean and the rates were right. The staff members were friendly and knwledgable. The place seems secured. My family and I stayed here to go to Knott's Berry Farm but Disneyland is not too far away either. I would stay here again if we had to come back through this area.

  • Stayed: September 2013, travelled with family
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Thank ObjectiveUnknown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded 11 September 2013

We are glad to hear that you enjoyed your stay here at Portola Inn and Suites. And that you found the rooms better than you had initially expected it. As you might have found out, all of our newly remodeled and spacious rooms do come with a brand new flat screen television, individual coffee maker, Iron, Iron board, microwave, and fridge. Also, when compared with other hotels of the same quality as ours, we have the most affordable rates. Free amenities, such as Wi-Fi, parking and continental breakfast are also offered. Finally, as you have stated, we are only about five minutes from Knott's Berry Farm and about ten minutes away from Disneyland. Thank you once again for the wonderful review you have on our facility and we hope to see you next time you are in the Buena Park area.

Kindly,
Guest Relations Manager

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Reviewed 5 September 2013

It's centrally located, which is important when you are going to places in Buena Park, as well as Anaheim.

The rooms were clean and well-kept. Would come here again if in the area for a period requiring overnight stay.

  • Stayed: November 2012, travelled with family
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Thank marybelle08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded 6 September 2013

Thank you for taking a moment out of your busy schedule to provide us with your review on Portola Inn and Suites. At Portola Inn and Suites, it is our goal to have affordable rates so that families big and small can have a place to stay while visiting such places as Knott's Berry Farm, Disneyland, Medieval Times etc. As you have mentioned in your review, we are nicely situated fifteen minutes from Disneyland and only a block from Knott's Berry Farm. All of our rooms have been recently remodeled and we offer free Wi-Fi, parking and continental breakfast to all of our guests. We try to keep our rooms as clean as possible and from your comments, we know we are doing a good job. Thank you again for taking the time to provide us, and future travelers with your feedback on Portola Inn and Suites.

Kindly,
Guest Relations Manager

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Reviewed 4 September 2013

i wanted to get away for the holiday with my family... i wanted somewere close to down town buena park, which is just a few blocks down.... from the minute i called to book it, the service was great... very friendly... also check in time was at 2:00 p.m but the guy said to call him at noon, that my room might be ready, and it was.... pool was clean... they oferd us extra towls too... fridge ans microwave in room .. supwr updated and super clean... im anal about the carpet, but it was also very clean.... they have a hugw a.c. and they look kind of new.... they offerd me a continental brkfst.... and the guy told me to grab what i needed for my son who was still asleep... overall thia place is great... we defenetly recomend this place... not to mention there good prices.....

  • Stayed: September 2013
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Thank ruvira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded 6 September 2013

We are extremely delighted to read of the wonderful experience you had while staying at our Buena Park property. As you noticed while at Portola Inn and Suites, all of our spacious rooms have been recently renovated with flat screen television, microwave, fridge, in-room coffee maker, hair dryer, Iron and Iron board. Our free wireless internet service has also been updated, so now there should be no issues with a slow internet. We also have free continental breakfast, which is composed of a variety of options like freshly made coffee, muffins, bagels, orange juice and fruits. We are glad that our team members did their utmost service while you were checking in and during your entire stay at Portola Inn and Suites. We kindly thank you for taking the time to provide us with your feedback and we hope to see you back at Portola next time you are in the Buena Park/Orange County area.

Sincerely,
Guest Relations Manager

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Reviewed 25 August 2013

Usual American motor court motel, but excellent rooms and service. Great for a couple of nights. Staff excellent. Nice little swimming pool. Walking distance to several family restaurants and not far from a decent size shopping mall. About 1 hour from LAX.

Room Tip: Away from main road.
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  • Stayed: August 2013, travelled with family
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded 26 August 2013

Thank you for taking a moment out of your busy schedule to provide us with your feedback on our Buena Park property. We are really happy to know that once again our costumer service shined for you during your stay and that you found our rooms to be immaculate. We hope you were able to enjoy our free amenities, such as Wi-Fi, parking and continental breakfast. As you might have already known, we are only five minutes away from Knott's Berry Farm, and about twenty minutes away from Disneyland. We thank you once more for the wonderful review and we hope to see you again on your next vacation to beautiful Southern California.

Sincerely,
Guest Relations Manager

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Reviewed 24 August 2013

My wife and I was celebrating our 30th wedding anniversary and decided to stay at your hotel for two days while we attend Knott's Berry Farms. We enjoyed our stay at the Portola Inn and Suite in Buena Park. We were treated like family when we checked in. Nita was very professional and friendly. It was a pleasure working with her. Her warmth and friendly smile made our stay worth its weight in gold. If we are ever in that area again, we will be sure to drop in.

Best,

Karl Andrews

  • Stayed: August 2013, travelled as a couple
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Thank Groovedoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded 26 August 2013

Thank you so very much for the amazing review you have on our Buena Park property. We are glad to hear that you decided to stay with us to celebrate your 30th wedding anniversary, and that our costumer service made you feel like you were part of our family. As you have stated, we are only five minutes away from Knott's Berry Farm and are also a few minutes from many restaurants and grocery stores. We hope you were able to enjoy our immaculate rooms, our free Wi-Fi parking and continental breakfast. We hope to see you for your 31st wedding anniversary.

Sincerely,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Portola Inn and Suites

Address: 7921 Orangethorpe Ave, Buena Park, CA 90621-3436
Phone Number:
Region: United States > California > Orange County > Buena Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #16 of 19 Hotels in Buena Park
Price Range: £56 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
Official Description (provided by the hotel):
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 
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Also Known As:
Portola Hotel Buena Park

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