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“Not worth the money”

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Holiday Inn Buena Park Hotel & Conference Center
Ranked #4 of 19 Hotels in Buena Park
Reviewed 7 November 2013

I wouldn't pay more than $100 to stay here! If you can get a cheap rate its ok! Room was nice & big! Staff at the front was not really friendly. The breakfast for members was ok! The location is close to the freeway, but not easy to get to!

  • Stayed: August 2013
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1  Thank WorldTraveler2054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this reviewResponded 11 November 2013

We apologize that you didn't fully enjoy your recent stay with us. Though we are pleased you found our rooms were big, location convenient and breakfast good -- management was concerned about your service experience. We pride ourselves on excellent service throughout our hotel.. anything less is not acceptable. Thank you for sharing.

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Reviews (501)
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255 - 261 of 501 reviews

Reviewed 29 October 2013

The rooms were recently redone and were beautiful. The location is great for Disneyland and Knott's Berry Farm. The hotel staff were cheerful and helpful. There are a lot of family restaurants nearby.

  • Stayed: October 2013, travelled with family
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Thank Rebecca E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this reviewResponded 30 October 2013

Thank you for your review. We appreciate the feedback!

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Reviewed 22 October 2013

First of all, I didn't purposely select this hotel. I bid the hotel from priceline accidentally. I tried to bid 2 1/2 star hotel in Buena Park. The priceline give me a 3 stars hotel instead which is not I want.
Anyway, the first night in this hotel is horrible. They give me room 110 on first floor which is the closet one to the lobby, party room, ice machine and even business area. My family and I can barely be asleep in the first night because of all kind of noise. Hard rock music even in the midnight and early morning... This side of rooms are very close to the free way, so you can hear the traffic very clear in the night.

In the morning, I asked to changed another room. And I had been assigned to the 3 floor and inner side. There is no noise at all. I have 3 good night sleep. In the room transfer, I would say the staff was very nice. The only thing I can complain is the AC. It can still work but it almost fall off the wall. Hopefully, they fixed it.

The location is OK. 10 minutes to Disneyland on highway without any traffic.
Overall, I think it is a OK hotel. Beware of room 110, don't take this room.

  • Stayed: October 2013, travelled with family
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Thank Hongnan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this reviewResponded 24 October 2013

Thank you for your feedback and for sharing about the mechanical issue in your room (as well as the room number). This helps us to quickly fix the problem (and we do ask guests to let us know during their stay if we can resolve any issue so that they may enjoy a restful stay. We are pleased that we were able to move your rooms to one that was more acceptable to you. After having very recently installed new double-paned windows, we have very few issues with noise but do understand some guests are very sensitive to sound.
Please be aware that when using bid services, those websites do not allow for guest requests in terms of rooms, locations, bed type, etc -- they are booked 'blindly' (for both the guest and the hotel). We are only able to accommodate guest requests for these reservations at the hotel based on our availability at the time of arrival. Just something to be aware of depending on the method of booking your reservations.

Thank you for posting your review.

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Reviewed 15 October 2013

We choose the this Holiday Inn for our recent trip to Disneyland because it was away from some of the hustle and bustle of Disneyland but still was close enough.
Parking was sparse near the hotel but in the back there was much more room and best of all parking was free.
We spent most of time during the day out and about at Disney and Dodger game but was great after a long day to relax in their comfortable beds.
Overall staff was polite and helpful, rooms were clean and lobby was beautiful. I am definitely coming back to this hotel again.
Once complaint that I let the front desk know was how loud the AC was when it was on. I saw down the hall that they had a AC guy taking one out so hopefully they upgrade all of them.

  • Stayed: August 2013, travelled as a couple
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Thank eryssman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this reviewResponded 16 October 2013

Thank you for choosing the Holiday Inn Buena Park for your Disneyland vacation. We're so pleased to hear you enjoyed your stay... and we're definitely looking into those A/C issues. Safe Travels.

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Reviewed 14 October 2013

This hotel seems a popular place for tour groups. The parking lot was full, the front desk was crowded, and some major construction work made the front entrance unusable.

The room was clean. Soaps and lotions are a step up from the motel category, and the towels were thick and soft. Small bathroom, but the first floor outdoor patio was nice. The walls are paper thin here, so don't expect peace and quiet in the room.

Drinks in the lounge were strong and the service friendly. Food in the Ventanas restaurant was typical hotel food. Not bad, not great. Lots of places within walking distance if you're not looking for fine dining. It is Buena Park, after all.

  • Stayed: October 2013, travelled as a couple
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Thank boojums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this reviewResponded 15 October 2013

Thank you for your review. We are just completing our renovations and the front desk/lobby area is the last step. We are making every effort to keep any major construction away from the view of our guests keeping it as much as possible 'behind closed doors.'
We are so glad that you found your renovated guest room clean and a 'step up.' We are sure that you'll feel the same with the remainder of the upgrades once complete.

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Reviewed 12 October 2013

When we arrived our room regrettably had some mould in it but the Duty Manager couldn't do enough to remedy the situation and arranged for an upgraded King Suite for us.

Breakfast was awesome and was free as we are a Gold IHG Reward Member

Really nice pool and great location.

  • Stayed: October 2013, travelled as a couple
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1  Thank RichS65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this reviewResponded 15 October 2013

Thank you for your comments. We are so pleased we were able to resolve your concern quickly and efficiently allowing you to enjoy the rest of your stay with us.

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Reviewed 22 September 2013

After checking in late on the evening on the first day, I unpacked and pulled back the sheets on the bed and found 2 little ants on the white sheets. I then looked on the air conditioner and saw a trail of quite a few ants running up and down. I called the front desk, they immediately moved me to another room and knocked some $ off my stay. The staff understands customer service and that cannot be overlooked or diminished when it comes to taking care of problems. This facility is undergoing some renovations, so the entry is less than appealing. The Premier breakfast area is great and has a fantastic spread of food. Great location for easy access to freeways and just a couple minutes from Knotts Berry Farms.

Room Tip: Do not select a ground floor room.
  • Stayed: September 2013, travelled on business
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1  Thank johnnywhitby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this reviewResponded 24 September 2013

Thank you for acknowledging our commitment to customer service. Though our goal is for our guests to experience NO problems or issues during their stay...sometimes issues arise out of our control. When this occurs, we are focused on correcting the problem quickly and efficiently to ensure our guests enjoy the remainder of their stay. We are just in the final stages of our public area renovations and we appreciate your patience and are sure you'll love the results on your next visit to the Buena Park area.

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Additional Information about Holiday Inn Buena Park Hotel & Conference Center

Address: 7000 Beach Blvd, Buena Park, CA 90620-1832
Phone Number:
Region: United States > California > Orange County > Buena Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Buena Park
#5 Business Hotel in Buena Park
Price Range: £91 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Buena Park Hotel & Conference Center 3*
Number of rooms: 248
Official Description (provided by the hotel):
Anaheim area hotel located in Buena Park, CA minutes from Disneyland, California Adventure, downtown Disney Shopping, Knotts Berry Farm, Soak City, Medieval Times and Pirate's Dinner Adventure, Holiday Inn Buena Park offers free parking and free shuttle to local attractions. This newly renovated hotel also boasts free wi-fi, the largest outdoor heated pool and whirlpool in the area, as well as a restaurant and bar serving breakfast, lunch, dinner and room service -kids always kids stay/eat free at Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Buena Park Hotel & Conference Buena Park
Holiday Inn Buena Park Hotel And Conference Center
Buena Park Holiday Inn

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