There's a more detailed review of my issues with this hotel on Yelp. I'm too tired to type it all again. Bottom line is -- this is nice hotel. Nice rooms, good food, nice bathrooms. But the staff is awful. I had major issues with the hotel's advertised high speed internet throughout my stay and the staff could not have cared less. They made it clear they were annoyed by calls re: the issue, and refused to even consider switching my room to resolve the problem - something the wireless provider recommended. No one EVER apologized or offered to try and help or make up for it. It was an attitude of "Oh, well…"
Upon checkout, no one even asked me how my stay was. And no one said thank you for staying with them.
There are plenty of other hotels in the area with exceptional customer service and they will be getting my business from now on.
- Official Description (provided by the hotel):
- The Coast Anabelle is a boutique hotel located in the heart of the Media District of Burbank, Ca. We are located only 1.5 miles from all of the major studios of Burbank. Universal Studios Hollywood is 3 miles away. We offer complimentary shuttle service to and from Burbank Airport, complimentary Wi-fi, complimentary local calls as well as complimentary parking. All rooms are offered with 42" flat panel TVs, a full powered HP PC (nightly fee), 2 terry cloth robes, down comforters, MP3 player connection and much more. ... more less
- Reservation Options:
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- Also Known As:
- Coast Anabelle Burbank
- Anabelle Hotel
- Hotel Coast Anabelle