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“Hotel Staff”

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Best Western Plus Media Center Inn & Suites
Ranked #11 of 20 Hotels in Burbank
GreenLeadersBronze level
California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hotel Staff”
Reviewed 3 April 2014

The Hotel staff at this Hotel are horrible. No friendliness and not accomodating. We arrived an hour before check in time and were sent away. I understand that the check in time is 3pm, but the hotel desk clerk would not even look to see if anything was available. We tried to call the manager, but we were told he was not there. We had been on the road for 6 hours and were wanting to freshen up before our plans that night. We did not check in until 11pm. Then on the second night both of our room keys did not work. Again, the staff was very rude about it. This Hotel needs to re-train their staff to have better customer service.

  • Stayed April 2014, travelled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
1 Thank modtruck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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422 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
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  • French first
  • German first
  • Italian first
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  • Spanish first
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English first
Honolulu, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2014

The location of the hotel was great for visiting popular attractions around the Universal City area. The exterior of the hotel was nice. The lobby area was inviting. Work out facility was gloomy and tiny. Breakfast sucked. Seriously had the same breakfast 3 mornings in a row. Stale cereal, salty sausage, frozen eggs, warm milk, bitter coffee, and paper utensils? Really? Loved the waffle maker though. Beds were very big and comfy and our room was super clean when we got there. Loved that there was a microwave and a tv stand that swiveled. Check in staff was rude and very impatient with my husband. Loved that there was free parking. Would I stay here again? For the nearness to attractions I would have to, but I'd prefer not to. I've been to better best westerns.

  • Stayed March 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
2 Thank Jonathan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, United States
1 review
Reviewed 24 March 2014

Hotel was very clean and staff very helpful. Breakfast was good and I like that we didn't have to pay for parking. Overall, this was a good hotel to stay at and when we come back to Hollywood, I would stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Sapphrina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLC, United States
1 review
Reviewed 8 March 2014

A very nice hotel, comfortable bed, and extremely convenient parking! Great location for getting around the area. The rooms were spacious and everything was in working order. My only wish would be that they had the lamps with electrical outlets on them.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Todd K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
Reviewed 7 March 2014

A very quiet inn that is extremely close to Warner Bros. Studios and not far from other L.A. attractions. It is clean with friendly helpful staff and close to good restaurants. Recommend the Mexican restaurant (Don Cuco) across the street and the Novo Cafe next door for Italian.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Glenn I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
Level 5 Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 March 2014

The hotel is pretty decent - the rooms are clean, the bed was ok. The breakfast was so bad I wouldn't recommend it to nobody - the table cloths were stains and spills all over, there was not enough food or space - everybody was pushing to get anything, there was no bread, no milk, no meat, no yogurt, no fruits... Basically we drunk bad weak coffee and ate cold disgusting plain bagels with even worse eggs and sausage - that you will never guess is actually sausage. I had only one bite and threw it away. For that price, the meal was simply ridiculous.

Room Tip: All rooms are good, you will be ok. :) Skip their breakfast and go to the coffee down the road, othe...
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  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Preslava S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 3 March 2014

We stayed at Best Western for 8 nights and we had a king size pillow top bed. It was VERY comfortable. That is why we choose Best Western previous experience with their comfortable beds. There were several less expensive hotels in the area but we stayed with the tried and true. We were very satisfied with our room and stay.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 369crystalc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Media Center Inn & Suites

Property: Best Western Plus Media Center Inn & Suites
Address: 3910 W. Riverside Drive, Burbank, CA 91505-4326
Phone Number:
Region: United States > California > Burbank
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Burbank
#8 Family Hotel in Burbank
#9 Business Hotel in Burbank
#10 Romantic Hotel in Burbank
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Best Western Plus Media Center Inn & Suites 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Brand new hotel in an excellent Burbank location, only minutes from famous attractions and major media headquarters. All our rooms are large and feature: elegant furnishings, pillow top beds, microwaves, minifridge & much more. Complimentary continental breakfast and high speed Wi-Fi, and we have a fully featured business room, pool, guest laundry, & fitness room. ... more   less 
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Also Known As:
Best Western Media Hotel Burbank
Best Western Burbank
Burbank Best Western

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