The Hotel staff at this Hotel are horrible. No friendliness and not accomodating. We arrived an hour before check in time and were sent away. I understand that the check in time is 3pm, but the hotel desk clerk would not even look to see if anything was available. We tried to call the manager, but we were told he was not there. We had been on the road for 6 hours and were wanting to freshen up before our plans that night. We did not check in until 11pm. Then on the second night both of our room keys did not work. Again, the staff was very rude about it. This Hotel needs to re-train their staff to have better customer service.
- Official Description (provided by the hotel):
- Brand new hotel in an excellent Burbank location, only minutes from famous attractions and major media headquarters. All our rooms are large and feature: elegant furnishings, pillow top beds, microwaves, minifridge & much more. Complimentary continental breakfast and high speed Wi-Fi, and we have a fully featured business room, pool, guest laundry, & fitness room. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Media Hotel Burbank
- Best Western Burbank
- Burbank Best Western