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“Excellent location, but not aging gracefully”

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Residence Inn Los Angeles Burbank/Downtown
Ranked #10 of 20 Hotels in Burbank
Certificate of Excellence
Lynchburg, Virginia
Level Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent location, but not aging gracefully”
Reviewed 28 March 2013

The Residence Inn in Burbank is in an excellent SoCal location. It is very easy to get anywhere from here as the I-5 is only a block away. It is also in an excellent location for walking and exploring downtown Burbank. We stayed here a year ago and enjoyed it then as well. However, I was surprised to see how much the place has aged in a year. The rooms are comfy and well laid out (2 BR suite, both visits) but the furniture is really looking worn and saggy and needs replacing. House keeping needs to step it up a bit. Someone dropped an almond in the hallway and it was still there 4 days later. The "included" breakfast is good--hot as well as cold choices. Large outside patio and pool area (this is SoCal after all). Parking is not "included" so be sure to figure the $15 per day fee in your travel budget.

Room Tip: Ask for a room away from the highway.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank collegevisitor014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this review, 1 April 2013
Dear Collegevisitor 014,

Thank you for your recent posting. I am glad you enjoyed your stay at our property and that you find the location and surrouding area a plus when staying in the Burbank area. We have been open for 6 years and due to our popularity we get alot of guests in and out of the hotel. We are showing some signs of wear and tear. We are scheduled for a renovation in the near future which will help give the hotel a newer look. I will also follow up with my staff on being a bit more detailed with cleaning practices. I appreciate your comments and we look forward to serving you again real soon.

Thank You,

Michael J. Swaney
GM
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293 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Chelmsford, Massachusetts
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 March 2013

We stayed here for one night to be close to our Warner Brothers Studio Tour. The hotel was very clean and recently redone. We asked for a room away from the highway as there was construction going on and we got that. We really didn't hear the construction but the heating/ac unit is loud.The hotel is 10 min from the studio. They charge for parking, but very little compared to what I paid in San Diego. You can have free snacks at night in the breakfast area and free breakfast every morning. We found the eggs cold and the potato side (not really sure what it is)too hard to eat. It's okay for a bowl of cereal and a piece of toast though. They do try and you can't beat the price. The staff was lovely and very helpful. Would definitely staff here again when in the area.

Room Tip: Ask for a room away from the highway.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2Deb2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this review, 18 March 2013
Dear 2Deb2012,

Thank you for your recent posting about your stay at our hotel. I appreciate all the nice things you said about our location and the amenities we have to offer. I'm pleased that you found our service to be lovely and helpful. I will share your letter with my staff and we look forward to the opportunity to serve you again real soon.

With Appreciation,

Michael J. Swaney
General Manager
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Chevy Chase, Maryland
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 March 2013

The staff is ultra-friendly and they know your needs instinctively. In the heart of downtown Burbank. You can't beat the location. Plus, it's Burbank, what's not to love? The other patrons were great. Most lived there for months at a time. Highly recommend for a long stay in Burbank.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laponzio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this review, 18 March 2013
Dear Laponzio,

Thank you for your recent posting about your stay at our hotel. I'm glad you had a great experience and that my staff provided you with friendly helpful service. We strive to make every guest stay a fantastic experience. I will share your kind words with my staff and we look forward to serving you again real soon.

Thank You,

Michael J. Swaney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort McMurray, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 March 2013

It was a great hotel... We had 2-2bedroom suites,lots of room for us 7 ladies...The two guys at the front desk,one during the day and the other at night were great and very helpful...very close to a great shopping centre . The restaurant BJ's which is very close is really good.the breakfasts were really good,lots of choices and it was very tasty... The front desk helped us with renting limos and gave us a lot of info on the area...

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank palmquist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this review, 18 March 2013
Dear Palmquist,

Thank you for your recent posting about your stay at our hotel. I'm glad that your group had a great stay. Our hotel is located in the heart of Burbank within a short walking distance to shopping and restaurant experiences. I was happy to here that 2 of my front desk associates provided you with exceptional service. I will share your posting with my staff and we hope to have the opportunity to serve you again real soon.

With Appreciation,

Michael J. Swaney
General Manager
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Seattle
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 March 2013

We stayed one night in February as part of a family vacation. The hotel is in a great location, nicely decorated with an Asian flair and movie themes, and is quiet. All admirable qualities, but what stood out was the great customer service provided during our stay. Joseph at the front desk was able to immediately and cheerfully accomodate several requests, always remembered our names when we came in and out and went out of his way to make us feel comfortable. The amenities and the staff make for a great property

Room Tip: We asked for an interior room facing the pool, but the exterior windows are triple-paned and the noi...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glen05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this review, 18 March 2013
Dear Glen05,

Thank you so much for your posting about your recent stay at our hotel. I am glad you had a fantastic stay and that Joseph provided you with exceptional service. We do think we have a great location and a decor that is unique to other hotels in Burbank. I will share your posting with my staff and we hope we have another opportunity to serve you again real soon.

With Appreciation,

Michael J. Swaney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Franklin Square, New York
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 March 2013

This hotel is located in the heart of downtown burbank. Only two short blocks from the recently revitalized downtown area.

The hotel's rooms are very nice and the facility new. I was a little nervous staying at the hotel with my family, especially my young sons but the hotel was very family friendly with a very nice complimentary breakfast as well as social hours in the evenings during the week.

The one draw back was the hotel is located right next to Interstate 5 and there is a great deal of highway noise, Half the hotel rooms have window facing the highway and are literally 50 feet from the highway itself.

Otherwise, great place

Room Tip: Request rooms away from highway
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this review, 4 March 2013
Dear Ralph S.,

Thank you for the recent posting about your stay at our hotel. I appreciate your comments and will share them with my team. I'm glad you had a great stay and we look forward to serving you again real soon.

With Appreciation,

Michael J. Swaney
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
washington
Level Contributor
117 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 26 February 2013

I stayed at the Residence Inn Burbank two nights while doing some tourist type things in the Hollywood area. It was a great location with easy freeway access and nearby shopping and restaurants. The room was large, clean and comfortable. Only bad thing about the hotel room was that the closet is not deep enough to accommodate hanging garments. They have provided some very small hangers in an apparent attempt to resolve the problem - somewhat works but items must be angled to close the closet door. They charge $15 per night for parking which seems excessive since the rooms are pretty expensive. The complimentary breakfast is very good.

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heidi84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this review, 28 February 2013
Dear Heidi84,

Thank you for the recent comments you posted about your experience at our hotel. We are glad you had a great stay and that you were happy with the accomodations and service we provide. I will share your posting with my team to let them know that you were happy. We look forward to the opportunity to serve you again real soon.

With Appreciation,

Michael J. Swaney
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Los Angeles Burbank/Downtown

Property: Residence Inn Los Angeles Burbank/Downtown
Address: 321 Ikea Way, Burbank, CA 91502-1906 (Formerly Residence Inn Burbank Downtown)
Region: United States > California > Burbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Burbank
#6 Business Hotel in Burbank
#8 Romantic Hotel in Burbank
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Residence Inn Los Angeles Burbank/Downtown 3*
Number of rooms: 166
Official Description (provided by the hotel):
Our newly-renovated Residence Inn Los Angeles Burbank suites hotel is located in the heart of downtown, just minutes away from attractions including the Los Angeles Zoo and Botanical Gardens, Griffith Observatory in Los Feliz and First Street, where you can enjoy nearby restaurants, shops and entertainment. Guests can also spend the day touring nearby studios such as Warner Brothers, NBC, Walt Disney® and Universal Studios®. Whatever your vacation or long-term stay plans, enjoy a free hot breakfast buffet and sample food and wine offerings at The Mix™, our free weekly social hour. Curl up in front of the fireplace or make yourself a meal in the fully equipped kitchen at our Burbank hotel suites, while separate living and sleeping areas give you plenty of room to entertain guests. Business travelers at our extended stay hotel in Burbank, CA will appreciate our studios, 1-2 bedroom suites and amenities such as a large well-lit desk and complimentary Wi-Fi. Live like a local at our Residence Inn Burbank. ... more   less 
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Also Known As:
Residence Inn Burbank Downtown Hotel Burbank
Burbank Residence Inn

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