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Holiday Inn Burbank
Ranked #12 of 20 Hotels in Burbank
Saint Paul, Minnesota
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“You Can Do Better”
3 of 5 bubbles Reviewed 2 March 2014

Free parking and (fast) WiFi connection are great. But the property is showing signs of poor maintenance (shabby and stained hallway carpets, chipped and scratched paint and trim) in public spaces and in the last couple of rooms I have been assigned. Seems to me that the east tower is less well maintained that the west tower (check out the elevators on the south side of the buildings). Have never tried the restaurant, but both bars are very unimpressive with poorly stocked beverage selections.
Must say that all the employees I encountered were cordial and helpful. Maybe this property's problems are more to do with management.

Room Tip: East tower, east side: above 8th floor or you'll be viewing the parking ramp.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theeggman2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Burbank, responded to this review, 17 March 2014
Dear theeggman2014,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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592 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
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English first
Iowa
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

Everything was very consistant with the HI brand. Big place. Fairly easy to get to. Staff at the front desk was great. Room was clean and nice.....comfortable. Parking was OK...validated. Nice neighborhood. Felt safe. Good job!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank castanza0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurbankHoliday, Manager at Holiday Inn Burbank, responded to this review, 15 April 2014
Thanks for taking time to write a view of our hotel. We are glad you had consistent experience with the Holiday Inn brand. We strive to live up to our promises of a consistent, clean and friendly hotel. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 24 February 2014

We booked HIB through a discount online website, and I realize we are booking for King beds (we booked two rooms). I called ahead and requested a to doubles in each room, and I understand it's just a request. When we arrived, we checked in (I believe it was with a Supervisor, as he was wearing a suit jacket). I inquired about the double beds and was told they didn't have any. I believed him, it was a Friday night. So he gave us the keys to our rooms, the rooms were on two separate floors, no big deal. When we got to the second room, there was a do not disturb sign in the door, we thought it was a mistake so we entered to find the TV on, and the beds messed up. We went back to the front desk. A very nice front desk employee apologized for the error, and offered two different room with double beds, which meant the first person we dealt with lied to us. I understand we got the rooms at a discount, but why lie when I inquired about the double beds, it just left a bad taste in my mouth. Anyway, the rooms were nice and spacious, bathrooms and showers were great. The rooms were very clean. I cannot complain about anything regarding the rooms. Also, the snacks and soda machines were reasonable priced, which is a big plus. Overall a great place to stay, I just wish the employee would have been upfront with me instead of lying about the room situation.

Room Tip: Something up high, the views are great.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey_03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurbankHoliday, Manager at Holiday Inn Burbank, responded to this review, 15 April 2014
We apologize for getting your hotel stay off on the wrong foot. It is our goal to tell our guests the truth and provide the best possible experience. Rest assured we are following up with your suggestions. We are glad the stay turned out to be a much better experience. We thank you for taking the time to write your review. We are excited to see you again in the future!

Sharyn C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon
Level Contributor
96 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 22 February 2014

free parking and free wireless is definitely a bonus!
The room was spacious, but breakfast was just average, though not bad.
despite staying very high up I could still hear the major highway roar that passes nearby the hotel.
location wasn't great either.
all in all, not a fantastic experience but not bad either.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ValterNF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Burbank, responded to this review, 10 March 2014
Dear ValterNF,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 15 February 2014 via mobile

This hotel has got spacious room, great for pple with lots of luggage and children. Their bed and pillows are comfortable. Staff are very welcoming and friendly. Like the mini coffee machine, with paper coffee cups and lids. Empty mini fridge for your stuff. We got a room with nice view. Value for money. Burbank area is nice

Stayed February 2014
Helpful?
Thank Cherrychoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Arrowhead, California
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 6 February 2014

Had to travel with our three small older dogs, one who is blind. The hotel and staff were very accommodating, understanding and friendly. The hotel has a great location to downtown Burbank and the major studios. The rooms are very comfortable and spacious with refrigerators and microwave. There are two bars and a restaurant and fabulous city views. Many restaurants and stores are within easy walking distance. Make sure to go to Granville's Restaurant for lunch or dinner. Excellent!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LY214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
108 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed 13 January 2014

This is an aging Holiday Inn property which, unlike many others, does not offer a free breakfast. Upon entry, the lobby seems well appointed and the staff were very friendly. I also have to give some credit to the parking situation - parking was available, and the front desk was eager to validate.

With that said, this property is very dated, and the scars and wrinkles of old age are showing. To get to the room, you have to walk through a dark and dank administrative hallway. The elevators are scratched up and jarring. And the ceilings seem to be about 8 feet high.

In the room, things were a little better. It was fairly standard for a Holiday Inn property, but the shower was weak (which is a sticking point of mine in particular). I would not look forward to staying in this property again, which was surprisingly on the lower end of IHG properties. However, I don't wish to detract from the good front desk service.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Albert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Burbank, responded to this review, 28 January 2014
Dear Albert L,

Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. It was unfortunate to see your stay was not as comfortable as it could have been due to the condition of our facilties. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Burbank

Property: Holiday Inn Burbank
Address: 150 E. Angeleno Avenue, Burbank, CA 91502
Phone Number:
Region: United States > California > Burbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 20 Hotels in Burbank
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Burbank 3*
Number of rooms: 485
Official Description (provided by the hotel):
Welcome to the Holiday Inn Burbank - Media Center! Conveniently located for the business traveler, as well as the vacationing traveler. We offer: free parking, excluding meetings & banquets, Burbank Airport shuttle service, standard rooms, suites, meeting rooms, banquet facilities and catering; make your reservations today! Conveniently located to downtown Burbank, Disney Studio, Warner Brothers, Dodger Stadium, Universal Studios and Magic Mountain. Old Town Pasadena, home of the Rose Bowl, is just a few miles away also. Stroll down Hollywood and Highland located minutes from the Holiday Inn Burbank Media Center. Come explore all our fantastic hotel has to offer for the business and leisure travelers. ... more   less 
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Also Known As:
Holiday Inn Burbank Hotel Burbank
Burbank Holiday Inn

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