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“Too little too late” 4 of 5 bubbles
Review of Hilton San Francisco Airport Bayfront

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Hilton San Francisco Airport Bayfront
Ranked #6 of 12 Hotels in Burlingame
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Too little too late”
4 of 5 bubbles Reviewed 3 May 2013

Got in too late to enjoy the executive lounge...then the attendant was missing for one half hour...bar was active and noisy ...ordered room service...free shuttle great...don't forget to tip your driver...front desk helpful when I could not access Internet on their computers...a+ in doggie friendly....would do over...

Room Tip: A nice hotel in a good location....free shuttle to airport helpful. Got in too late to enjoy executi...
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  • Stayed May 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisatanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (278)
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English first
San Francisco, United States
1 review
5 of 5 bubbles Reviewed 2 May 2013

The hotel was excellent. The location is great; the service was excellent; the room was clean and quiet; and the overall experience was great. I would return to this hotel the next time I am in the area.

  • Stayed April 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this review, 21 May 2013
Thank your for taking the time to complete a review of your stay with us. My team never grows tired of reading such wonderful comments about our hotel and the service we provide.

We look forward to welcoming you back.

Regards,
John C. Kellites / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
77 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 26 April 2013

I enjoyed my stay. The beds were clean and the room had recently been remolded. I was house hunting at the time so my only complaint was that it was farther from the city than I thought. I wish they had a direct BART shuttle, it would have made life easier. If you stay here, you'll definitely need a rental car, because there is no food within walking distance. Other than that, customer service was awesome!

Room Tip: The rooms with airport view were nice and you could also see the fog roll in which is an awesome sig...
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  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maddindividual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, Connecticut
Level Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed 25 April 2013

We stayed at the Hilton because we had an 8 am flight and SFO is a big airport to navigate. The hotel itself is very nice. It is modern and clean. We had a late lunch and dinner in the restaurant. The service was great but the food was mediocre. We took the early morning shuttle. It leaves every 20 minutes from the hotel. The question is, what 20 minutes? If you just missed it it can add stress and we sure do not want to add anymore stress to our traveling. To make sure we were at the airport we left extra early. The shuttle makes a couple of stops and the hotel is about 5 miles from the airport. We often stay at airports the night before a flight. This did not seem to be as easy and seamless as other options at other airports we have flown through.

  • Stayed April 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kronberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this review, 10 May 2013
Thank you for taking the time to review your stay with us. Feedback from our guest provides extremely valuable information, helping us improve future guest experiences.

I am sorry you did not enjoy the quality of our restaurant food. I am excited to report that we have recently hired a new Executive Chef and will be rolling out a new menu June 1st. I do hope you will stop by and give us another try, I am confident you will not be disappointed.

As part of the airports green program we are required to partner with a minimum of one area hotel when providing shuttle service. While we are the first stop coming from the airport, this unfortunately does add some travel time when returning to the airport. I do apologize for any inconvenience this may have caused you.

Thank you for staying with us and I do hope you will give us another opportunity to impress you in the near futures.

Regards,
John C. Kellites / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abingdon, Virginia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 April 2013

Nice hotel near the airport. Be sure to take a jacket very chilly there. Not much to do in walking distance. This hotel is great place to stay for a late night arrival or for an early flight. We rode the shuttle to the airport then took the Bart System on to downtown San Francisco.

  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ZOEEBLU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
412 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
4 of 5 bubbles Reviewed 22 April 2013

This is a competent, comfortable hotel that is very convenient to San Francisco Airport. We had a spacious room with a partial view of the bay and could see the planes on final approach to SFO. The staff was very professional. Food was very good for both breakfast and dinner. Their airport shuttle bus runs every 20 minutes, and the driver was very helpful and loads and unloads your luggage for you. This is an excellent choice for a hotel close to SFO.

Room Tip: You pay a little extra for a view of the bay.
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  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RebelVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 22 April 2013

Located only minutes from the airport with free shuttle service that runs every 20 minutes. Be sure to take advantage of the shuttle to downtown Burlingame which is a great little town with lots of good neighborhood restaurants and shops. Has lovely paved walking trail running about a mile along the bay. Nice hotel - individual rooms as well as overall hotel very clean. Rooms are good size with comfy bed and plenty of bathroom space but NO MAKEUP MIRROR. Restaurant (bay view) and bar area well maintained with good food and friendly staff but the breakfast buffet varied little day-to-day. The shuttle will take you to airport if you want to catch the BART to city wharf (about 40 minutes and $8.25 each way) or you could drive in about 30 min. I was there for week-long conference where staff was very helpful setting up and keeping refreshments stocked but each morning we had to ask and wait for daily menus and parking validations rather than have in hand as attendees were checking in.
Cons are distance to city, no free wi-fi, very limited on-site sundries shop, parking expensive for hotel so far from city.

Room Tip: Ask for bayside (although it costs more) otherwise get decent partial view from rooms facing north/w...
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  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nowakklmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton San Francisco Airport Bayfront

Property: Hilton San Francisco Airport Bayfront
Address: 600 Airport Boulevard, Burlingame, CA 94010
Phone Number:
Region: United States > California > Burlingame
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Burlingame
#5 Business Hotel in Burlingame
#6 Family Hotel in Burlingame
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton San Francisco Airport Bayfront 4*
Number of rooms: 400
Official Description (provided by the hotel):
Experience a feeling of welcome unlike any other at the Hilton San Francisco Airport hotel. Set along the charming and historic San Francisco Bay, our SFO hotel is within easy reach of San Francisco Airport, downtown San Francisco, and the greater Silicon Valley area's attractions and businesses. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Booking.com, Hilton Hotels Direct, Hotels.com, TravelUp, Agoda and Odigeo so you can book your Hilton San Francisco Airport Bayfront reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Francisco Airport Bayfront Hotel Burlingame

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