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Crowne Plaza San Francisco Airport
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Reviews (801)
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Reviewed 7 April 2014

I can't say enough about the staff. Super helpful and friendly. The hotel is in need of a renovation but it was fine. Nice towels, room even though a little small. BUT...the sheets were like paper!!! It was really weird. I almost thought they were for toddlers who wet the bed. While the bed was comfortable, the sheets were unbearable. In hindsight, I should have complained. It's like nothing I've ever seen. Very odd. They even crinkled. All. Night. Long.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank TerriLK4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this reviewResponded 21 April 2014

Dear TerriLK4,

Thank you for taking your time to provide us with your feedback. We are delighted to read that you experienced top notch customer service from our staff. Here at the Crowne Plaza, we are always looking for better ways to accommodate our guests and provide quality service to every individual. We do apologize for the discomfort you felt with the bed sheets in your room. We understand how much of an inconvenience not getting a good night’s rest can be and will definitely take a look at those sheets to insure they provide the most comfort for our valued guests. We are currently in the final stages of planning our renovations and hope you get a chance to revisit our hotel once they are complete.

With Warmth and Hospitality,

Brendan Dixon-Beckett
General Manager

Phone: 650.342.9200
Direct: 650.373.7027
Email: bdbeckett@sfocp.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014 via mobile

Stayed at this hotel while visiting SF area. Great shuttle, that runs very efficiently. You can take shuttle at any time to SFO international terminal and catch a train to SF. Within walking distance of Burlingame DT and nice little recreational area by the water overlooking the bay. All in all, not a bad place to stay. Rooms are comfy as well.

Stayed: November 2013, travelled as a couple
Thank mico0616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this reviewResponded 21 April 2014

Dear Mico0616,

Thank you for your kind words. We look forward to having you come back and visit us again.

With Warmth and Hospitality,

Brendan Dixon-Beckett
General Manager

Phone: 650.342.9200
Direct: 650.373.7027
Email: bdbeckett@sfocp.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2014 via mobile

I have stayed here several times for business and it has always been a pleasant experience. The restaurant is very quiet and a great place for a relaxing dinner after work. A very impressive workout room and the rooms are very clean and well maintained.

Stayed: April 2014, travelled on business
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this reviewResponded 21 April 2014

Dear Michael W,

We really appreciate you taking your time to provide us with your positive feedback. We are delighted to know that you’ve had multiple pleasant experiences at our hotel on separate stays. Consistency is one of the key things we strive for in terms of our guest’s stay experience; whether it’s in our restaurant, The West Bay Café, at the front desk, or in our gym. We look forward to having you back in our hotel.

With Warmth and Hospitality,

Brendan Dixon-Beckett
General Manager

Phone: 650.342.9200
Direct: 650.373.7027
Email: bdbeckett@sfocp.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

The rooms are amazing and the amenities in the rooms are awsome. The beds are very comfortable. The staff are friendly from the FO.For the restaurant East bay cafe price is acceptable and good food. Overall the best I had for the time traveling.
Definitely suggest my friends to stay here for trips.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank 幼翔 林
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this reviewResponded 21 April 2014

Dear 幼翔 林,

Thank you for your kind words. We are ecstatic to know that you had an overall positive experience at our hotel. We would love to have to come back and visit us again!

With Warmth and Hospitality,

Brendan Dixon-Beckett
General Manager

Phone: 650.342.9200
Direct: 650.373.7027
Email: bdbeckett@sfocp.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2014

After 14 hour flight from the Philippines and a (voluntary) bump from my connecting UAL flight, I am exhausted.

UAL provided as part of my volunteering to give up my seat, a hotel room at the Crowne Plaza along with transportation and meals.

Check in was a snap as the staff was well prepared, the room ready and all in all a very nice stay. Since I flew out the next morning, I was unable to actually enjoy all the hotel amenities. But I would love to stay here again for a longer stay.

Room Tip: One of the most comfortable beds I have ever slept on.
  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JM101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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