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Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront
Ranked #8 of 12 Hotels in Burlingame
Marina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Embassy Suites not up to par”
Reviewed 1 January 2014

While my family enjoys staying at the Embassy Suites brand hotels, this one did not meet our expectations. Due to the central control of the heating/cooling system our room was WAY too hot and we had the smell of smoke from other rooms coming into our room. In addition, the staff was somewhat rude and the manager never responded to our complaint.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank EducatorMarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 2 January 2014
Dear Valued Guest
Thank you for taking the time to share your feedback about your recent stay at our hotel. We’re very sorry you were unhappy with your experience here. 99% of our hotel is non smoking but unfortunately at times guests do not adhere to this policy and we do charge the guest a cleaning fee and thoroughly deodorize the room. If a smoke smell is reported to us our policy is to immediately address the issue. We apologize if this was not addressed and will address this with our managers on duty.
We appreciate your patience as we work to improve the experience and accommodations for our guests and apologize for any inconvenience this caused. We hope to have another opportunity to serve you, if your travels bring you back to our area.
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Rating summary
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  • Sleep Quality
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  • Value
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English first
Philadelphia, Pennsylvania
Level 6 Contributor
250 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 31 December 2013

I had a meeting near San Francisco so booked the Embassy Suites so I have a place close to the airport. The views from the rooms of the planes taking off and landing were fun to watch.

Overall the hotel is clean and comfortable which is what I look for when traveling on business. Good location for a quick in and out at SFO as well.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Dwaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 2 January 2014
Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

Hotel is very old & tired looking and is in desperate need of updating. However it is kept very clean and the rooms are good sized. And the staff is very welcoming. We stayed 2 nights and both nights the room was unbearably hot. We could not change the temperature and the note by the thermostat explained the hotel regulated the heat & air based on the outside temperature. Luckily we could open our sliding door for cool air, but the noise from the freeway made it difficult to sleep. I did notice that work was being done on this hotel so hopefully it will be nicer soon. Until then I would probably stay at the Doubletree or Hilton.

  • Stayed December 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank DeannaPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 2 January 2014
Dear Valued Guest
Thank you for taking the time to share your feedback about your recent stay at our hotel and our excellent staff. You are correct we have finished phase 2 of the renovation in 2013 and are in the process of updating our rooms. We appreciate your patience as we work to improve the experience and accommodations for our guests but apologize for any inconvenience this caused. We hope to have another opportunity to serve you, if your travels bring you back to our area.
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Walnut Creek, California
Level 6 Contributor
333 reviews
241 hotel reviews
common_n_hotel_reviews_1bd8 727 helpful votes
Reviewed 25 December 2013

I fly out of SFO often, and have stayed at about 18 SFO area hotels, including six in Burlingame (the others being the Doubletree, where I've stayed seven times, the Hilton (3X), the Hilton Garden Inn, the Hampton Inn, and the Crowne Plaza). I will disagree with much of the current TA rankings for Burlingame (do agree with the CP being near the bottom, but the HI should not be near the top: I would rank Hilton, Doubltree, Embassy, HGI, HI, CP). When it comes to views, I have to say that this hotel beats all of the others hands-down, as well as that of any other SFO area hotel where I've stayed, including Millbrae, South SF, Brisbane, etc. The views are stunning, especially if you get upgraded to a north-facing room due to HHonors Gold status (like me).
As with all Embassy Suites, of course, the rooms are very spacious with a completely separate living room area. This is especially handy, I suppose, if you're traveling with a family. The open atrium architecture and grounds are also inviting.
Despite the views and room size, however, I will probably still prefer to go back to the recently-renovated Doubletree (although this place is being updated, too), for the following reasons:
(1) Breakfast stops at 9 AM on week-days here, and, by their own admission (see the sign they post), it gets very busy in the last hour. Their sign warns of a one-hour wait (though I didn't have to wait that long). At the Doubletree, I've never had to do anything more than sit down and eat--and they have servers. An obvious fix to this hotel's breakfast problem would be to extend the hours later, since the last hour is the most popular--I don't understand why the management doesn't see this simple solution.
(2) I usually do the Park-Sleep-Fly, and I don't like the fact that at this hotel you have to leave a sign on your rear-view mirror or dashboard saying "Hey, burglar--I'm out of town and won't be back until MM/DD/YY!". Well, that's not exactly what it says, but that is the effect, and no other area hotel (including the neighboring Hilton or Doubletree or HGI) asks you to do that. My car was OK, but I was uncomfortable with this system.
(3) I like the full-service restaurants at the Hilton and Doubletree better than the partial restaurant service here.
(4) While all the hotel shuttles run every 20 minutes, this hotel's shuttle has three other stops, whereas the Doubletree's has only one other stop. On the way TO the airport, it's a straight shot, but when you're getting back to your car, there are three stops before you get here.
(5) The lobby electric doors are set too sensitively, are only a single barrier to the outside, and always seem to be open, so the lobby is always pretty frigid in cool weather (which is most of the time on the SF Bay). The Doubletree has two sets of doors, so the lobby is more comfortable.
These are all fairly minor points, and I don't want to make it sound as if I don't like this place, because I do. But I think I'm going to keep my preference for the Doubletree or Hilton most of the time. Also, if you're not HHonors Gold or Platinum, you will have to pay for breakfast at the Doubletree (or Hilton or HGI) but not here, so that may be an important factor to consider.

Room Tip: The hotel is in a mini-peninsula set into the Bay, so the rooms facing north have outstanding views...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank lebelgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 2 January 2014
Dear Valued Guest
Thank you for staying with us at our hotel. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest experience. You are correct we do have the best views around. In addition, we will be totally renovating our restaurant and bar in the next couple of months. We are also in the process of reviewing your other suggestions to make sure we provide the best overall experience when traveling to the San Francisco area.
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Peoria, United States
Level 1 Contributor
3 reviews
Reviewed 23 December 2013

Great service at all levels. Great location on the bay with a great trail to run along the water. Welcome letter with waters in my room upon check-in. Itemized bill upon check out. Nice cooked to order breakfast included in the stay.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Travis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 2 January 2014
Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
台北, Taiwan
1 review
Reviewed 15 September 2013

I would like to recommend this hotel for any reuion of your friends or relates. Their service is first class in every aspects. First, I felt impressive about their courtesy when storaging my extra luggages few days before I live in. After check-in, I found that every staff helped all the way with smiles on their face. And their central yard is perfect area for you to sit and talk all day long. Besidse a complimentary breakfirst, especially, they offer a compimetary sun-set drink. Their shuttle is very convinient for coming every 20 minute. We not only use it to bacfk/forward Airport. When friends were not there, we but also took the shutte to connect BART , and did a SFO sightseeing bu ourselves. Anyway, this is a cool hotel to live in.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Shu Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 14 January 2014
Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront

Property: Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront
Address: 150 Anza Blvd, Burlingame, CA 94010-1924
Phone Number:
Region: United States > California > Burlingame
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Burlingame
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront 3.5*
Number of rooms: 340
Official Description (provided by the hotel):
Located directly on the waterfront along a breathtaking walking / jogging trail, the Embassy Suites San Francisco Airport- Waterfront hotel in Burlingame, CA is located just minutes from the airport and a short drive to downtown San Francisco. ... more   less 
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Also Known As:
Embassy Suites Burlingame
Burlingame Embassy Suites San Francisco Airport

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