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“All amenities provided at this Bay hotel”

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Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront
Ranked #8 of 12 Hotels in Burlingame
Reviewed 24 January 2014

I really enjoyed my stay here. My room 343 had a view over the bay towards SFO airport, and this compensated for aircraft noise which was tolerable. Loved the walkway in front of the hotel along the waterfront complete with a fishing pier. Cooked to order breakfast including fruit cereal yogurt juice and bagels was excellent. I have paid for much lower quality hotel breakfasts than this, and coupled with the free drinks and canapés service was a real treat. So factor that into any pricing you see from other hotels. The rooms are large with livingroom/bedroom/bathroom layouts but also very dark. The inward facing windows are usually shaded and a lot more lighting in the room would help. I didn't need to use heating or AC, which makes for a healthier stay and I could open the balcony to get fresh sea air(ok you can smell the avgas from SFO). Staff were all excellent, thanks for late checkout, it really helps for an evening flight departure. My only other suggestions would be to supply international power adapters when doing the next room refurb and lighten the room furniture a bit. They are rather old school. I would be happy to return.


Stayed: January 2014, travelled on business
1  Thank dougcoAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this reviewResponded 30 January 2014

Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We have many exciting enhancements on the way this year! We look forward to seeing you on future visits to the San Francisco area.

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1,224 - 1,230 of 1,294 reviews

Reviewed 22 January 2014

This is a great Hotel to stay at, Friendly staff and close to everything. The cook to order Breakfast is a nice way to start the day out and then a walk along the Bay is refreshing. Rooms are clean and rooms well maintained. Parking is always easy and you feel safe with Security and Lighting.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank timothyj200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this reviewResponded 30 January 2014

Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

Excellent hotel with lots of amenities. The initial price may be discomforting with travelers but the money saved by the full breakfast and evening reception makes its comparable to lower priced establishments. The staff is excellent. I have traveled to San Francisco almost every month for the last 8 months and I have religiously made reservations at the Embassy Suite Waterfront. It is close to the airport / shuttle. Amenities on site and the staff is wonderful.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Jr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this reviewResponded 30 January 2014

Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2014

Hotel provided transportation to and from the airport every twenty minutes. Used the service to take the Bart from the Airport to Downtown. Desk and breakfast were excellent. Hotel seems to have construction being done. Room view was excellent but the washroom smelled of cigarette smoke. We were changed to a different room. The water did not get hot enough for my wife's shower but was fine when I showered. Staff was excellent.

  • Stayed: January 2014, travelled as a couple
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1  Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this reviewResponded 21 January 2014

Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments as well as need improvement areas. We look forward to seeing you on future visits to the San Francisco area.

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Reviewed 19 January 2014

If you have to stay at the airport rather than downtown, this place is as good as any. There are two Embassy Suites near the SFO airport, so be careful which one you are going to. It comes with a nice water view and the standard evening reception and breakfast. I really like a place that serves a good breakfast in house, as it saves time and money the first thing in the morning. The rooms I always find to be somewhat depressing, because the outer room only has the window looking out on the "hallway" and has to be kept closed, keeping the room dark. The furniture is also built to last, rather than for beauty or comfort. The AC worked well in the outer room, but not in the bedroom, a situation that made it more difficult to sleep than it should have. The sliding door only opens a couple of inches.

Stayed: January 2014, travelled on business
1  Thank CaTraveler7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this reviewResponded 21 January 2014

Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments and suggestions for improvement. We look forward to seeing you on future visits to the San Francisco area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

We arrived with confirmed reservations and the checking-in process went smoothly. We proceeded to the Manager's reception where snacks and drinks were provided. We enjoyed dinner in the lobby restaurant and complimentary breakfast the following morning. Parking is available as well as shuttle service to the airport. We have stayed here in the past and will again in the future. We highly recommend it.

  • Stayed: January 2014, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this reviewResponded 21 January 2014

Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2014

Had an early morning flight and requested a wakeup call . . . never got it . . . was told that it would be reported to manager but never heard anything back. At checkout that morning, just minutes after reporting that the problem with no wakeup call, not even an apology from the front desk as I checked out -- it was like nothing went wrong with my stay. Luckily I woke up on my own and didn't miss my flight. But there was not enough time to brush teeth or shower--we had to make a run for the hotel shuttle bus to the airport. . . bring your own alarm clock . . . don't count on this hotel management for a wakeup call . . .

There was also an alarm going off in the middle of the night . . . management did get the alarm to stop, but it was not the most restful night of sleep. There was also no apology for being woken up in the middle of the night at checkout.

Rooms are spacious and clean but it is very very close to SFO airport and lots of airport noise in the rooms with the a view of the bay. I'll stay somewhere else next time I'm at the SFO airport. There are better options.

  • Stayed: January 2014, travelled with family
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1  Thank H5familytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, Front Office Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this reviewResponded 21 January 2014

Dear Valued Guest
Thank you very much for sharing your experience with our hotel. We sincerely apologize for the abnormal situation you encountered during your stay here in regards to the wake up call and how it was handled. Guest satisfaction is our top priority and apologize for this occurrence. Thank you again for your review and your situation will be immediately addressed so this does not happen in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront

Address: 150 Anza Blvd, Burlingame, CA 94010-1924
Phone Number:
Region: United States > California > Burlingame
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Burlingame
Price Range: £109 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront 3.5*
Number of rooms: 340
Official Description (provided by the hotel):
Located directly on the waterfront along a breathtaking walking / jogging trail, the Embassy Suites San Francisco Airport- Waterfront hotel in Burlingame, CA is located just minutes from the airport and a short drive to downtown San Francisco. ... more   less 
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Also Known As:
Embassy Suites Burlingame
Burlingame Embassy Suites San Francisco Airport

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