I haven't stayed at this Embassy Suites for several years, it used to be one of my favorite places to stay, but it has really gone downhill. When I made my reservation, it was for a waterfront room and a high floor if possible. Upon arrival and checking in, I was told that the hotel was fully booked and that a high floor and a view of the water was not available. I asked to speak with the manager on duty to explain that my reservation was for a bay view, hoping that we could work something out. The front desk receptionist walked back to the managers desk and came back to tell me that central reservations is not on premises and that sometimes they mess up. So anyway, I didn't get my bay view room and the manager never came over to talk with me. Not that it really matters, but knowing that I was a Hilton honors member apparently made no difference. It appears that the hotel is going through a transition.
While walking to the room, I noticed that the hallways were filthy, the fake trees were very dusty and the lighting was poor..kinda depressing and unlike any other experience I've had at Embassy Suites. I really hope they get their act together, as the location is excellent.
- Official Description (provided by the hotel):
- Located directly on the waterfront along a breathtaking walking / jogging trail, the Embassy Suites San Francisco Airport- Waterfront hotel in Burlingame, CA is located just minutes from the airport and a short drive to downtown San Francisco. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Burlingame
- Burlingame Embassy Suites San Francisco Airport