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Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront
Ranked #8 of 12 Hotels in Burlingame
lodi, wisconsin
1 review
“Do not stay at this hotel!”
1 of 5 bubbles Reviewed 5 August 2014

We checked in Friday August 1st. It was the last night of our family vacation. We had a great vacation in California. That changed soon after checking into this hotel. We noticed there were not enough bath towels, so we simply called down to have more towels delivered and have the pullout couch set up. The front desk gave my wife the third degree on the extra towels, asking if we were hiding extra people in our room, really, they were serious. Then they said that we were capable of preparing the pull out couch, that "we don't do that". Come on, a hotel, specially a hotel like the Embassy Suites doesn't prepare the pullout couch bed.
This all happened within the first 15 minuets of arrival. So we went down to the front desk to talk to a Manager. We talked to a Marlon Brantley, "Front Office Supervisor". He made things only worse. This person should not be working in the service industry, let alone acting as a supervisor.
Travelers do not stay at this hotel

  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
Thank pakLodiWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 6 August 2014
Dear Valued Guest,
I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to make it right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,002 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
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English first
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

excellent facilities, convenient location and a good value for our family of 6 guests. all were accommodated in a one bedroom suite with sofa bed and two full beds. A bit tight for 6 people, but manageable. Good facilities & service and value. Breakfast crew was attentive and a great attitude even when the hotel was completely full on all 3 days we were there. Front desk people were courteous, helpful and responsive to our requests, even when they were extremely busy.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sri_3022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 6 August 2014
Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

I stayed here one night for a business trip. The property was very easy to get to from the airport. The location is amazing-right on the beautiful waterfront. The room was spacious and comfortable. I would stay here again.

Room Tip: Ask for a room facing the water
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Intrigueace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 3 August 2014
Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 31 July 2014

We checked into the hotel for a 2-night stay on July 29, 2014. We checked into our room and the A/C didn't work. So we called the reception and we were told an engineer would attend. An hour and a half passed with no sign of the engineer. So I called back and was curtly told by the guy at the reception that we'd have to wait our turn 'cos the engineer was attending to other complaints and there were 3 ahead of us. So I asked him for a time frame when he would be able to attend and he said he couldn't give me one. I asked for the manger and went through two songs (on hold) before I hung up and called the reception again. The guy wouldn't pick up my call. We had booked into 2 rooms so I went to the other room and called, and, yes, a guy picked up the phone. I told him I needed to speak to the manager and he said he was the manager, who said he had just been told of the problem. He sent an engineer up who drained a ton of water and said all was well, but no go. Next morning, I went down and again told the receptionist (Ms. Elizabeth) about the problem, and that she had the whole day to fix it. . . . Well, by now you get the drift, we've checked out and in the airport and, yes, the A/C just didn't work.
And that was not all -- the call button for the elevator bank in front of our rooms wouldn't work, there were no drinking glasses in our rooms, one of the phones in the room (Rm 516) wouldn't work . . .

Room Tip: If possible avoid this hotel.
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank monola1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 1 August 2014
Dear Valued Guest
Thank you for sharing your review of your recent stay with us. We sincerely apologize you did not have an exceptional stay and appreciate you alerting us to areas where we can improve. We hope you will considering staying in the future as we rectify your important concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 31 July 2014

We stayed overnight at the Embassy Suites SF Burlingame airport before a very early morning flight out. This hotel is directly on the water with a beautiful view of the skyline at night. The evening reception was very nice and located in the restaurant and you can walk out on the patio in view of the water and skyline. We used the pool area, which was very pretty and clean. Some renovations are being done in the hotel so you might see some construction. Our room was perfectly clean, spacious, and had very comfortable beds. We left so early the next morning we did not get a chance to have the complimentary breakfast. We had called down the night before and asked for a to-go breakfast to take with us to airport but our request must have gotten lost because when we checked out the front desk had not received the request. Best of all, we selected this hotel because it had a free airport shuttle to take us to airport in am. The shuttle driver was polite and friendly, and there was plenty of room on the shuttle. The shuttle was quite large, which was very nice because there was no overcrowding. The shuttle is not 24/7, but does begin early, around 4 am.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 34678Love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 1 August 2014
Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.
PS- All renovations are now completed!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seal Beach, United States
2 reviews
5 of 5 bubbles Reviewed 31 July 2014

We had planned to stay in San Francisco but did not want to pay the price for rooms and parking. I am so happy we stayed at Embassy Suites in Burlingame. I was happy to leave the crazy of the city and stay in a beautiful, peaceful hotel. The breakfast was wonderul and very generous. The rooms were perfect for a family of four. We very pleased with our decision to stay at Embassy Suites.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 1 August 2014
Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston, Florida
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

My husband had business in the San Francisco area so I thought Id take the opportunity and tag along. Beautiful hotel. I loved the view of the bay with the airport in the background. The room is spacious and recently renovated. The shuttle to and from the train/airport is always on time. Not much to do around the area but the view and walkway along the bay make up for that.

Room Tip: The higher the floor the better. Embassy suites atrium area echoes and tends to be loud at night. No...
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eightiesgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementHotel, General Manager at Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront, responded to this review, 1 August 2014
Dear Valued Guest
Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments. We look forward to seeing you on future visits to the San Francisco area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront

Property: Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront
Address: 150 Anza Boulevard, Burlingame, CA 94010
Phone Number:
Region: United States > California > Burlingame
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Burlingame
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront 3.5*
Number of rooms: 340
Official Description (provided by the hotel):
Located directly on the waterfront along a breathtaking walking / jogging trail, the Embassy Suites San Francisco Airport- Waterfront hotel in Burlingame, CA is located just minutes from the airport and a short drive to downtown San Francisco. ... more   less 
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Also Known As:
Embassy Suites Burlingame
Burlingame Embassy Suites San Francisco Airport

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