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“Great Location but needs to be updated.”

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DoubleTree by Hilton San Francisco Airport
Ranked #7 of 12 Hotels in Burlingame
Level Contributor
3 reviews
3 hotel reviews
“Great Location but needs to be updated.”
3 of 5 bubbles Reviewed 28 May 2014

Everything about this hotel was good or better except for the physical hotel itself. It has the air of a corporate choice for employees where the company doesn't want to overspend. Think airlines. The beds were comfortable, the food adequate, the staff accommodating but the decor is drab, even depressing. If value is your only concern, this is the place for you.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank conniej342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 29 May 2014
Dear Conniej342,

Thank you for taking the time out of your day to review our hotel. We understand these take time and we appreciate yours.

We are pleased to see you enjoyed your stay with us. Comfortable beds and friendly staff are qualities we strive to provide for each of our guests.

We are sorry to hear you felt our hotel was outdated. We actually went through a renovation of our hotel last year and we have received a lot of great feedback from our guests, but we understand everyone has different opinions.

Again, thank you for the feedback and we hope to see you again in the near future.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,496 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
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English first
Charlotte, North Carolina, United States
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Needed a place to stay by airport for one night. Found this hotel for a great price and good location. Was impressed with the room. The room seemed to be renovated recently. The bed was very comfortable and the shower was nice. Only negative was parking was a bit expensive at $22 for the night.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jordan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 29 May 2014
Dear Jordan O,

Thank you for taking time out of your travels to review our hotel. We understand these take time, and we appreciate yours.

We are happy to see you enjoyed your stay with us. Our proximity to the San Francisco International Airport, complimentary airport shuttle, and renovated property are just some of our great amenities when you stay with us!

We are sorry to see you were not pleased with the price of our parking. We have great packages on our website that include parking and internet with your guestroom, we highly recommend you check it out.

Again, thank you for the great review and we look forward to seeing you again in the near future.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelby, United States
1 review
4 of 5 bubbles Reviewed 27 May 2014

All in all the accomoations were nice. It seems to be an older hotel in need of updates, but things were still functional. The room I had was a king room with plwnty of space. It was quiet and i was able to pull the shades to darken the room ( I had to leave for the airport at 4am. The front desk people were nice and made things right. The shuttles run every 15 minutes from 4am until late in the night sometime, which is very convenient for the early flights, then it's every 30 minutes. I would stay here agian. My onnly gripe is with the shuttle driver who picked me up at the airport. He spoke broken English with a heavy Chinese accent annd insisted I prove what city my hotel was in before letting me on the bus. I had already talked to a person at the DT front desk that said if I got on the shuttle for the DT Airport, I would be OK. So I had to dig through my bag for my itinerary. After fighting SF traffic for 3.5 hours I was ready to get to the hotel with no aggravation, but this really got my goat! Needless to say I did not tip him. The shuttle driver the next morning was much nicer.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Elizabeth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 29 May 2014
Dear Elizabeth L,

Thank you for taking the time to review our hotel.

We are pleased to see you enjoyed your stay with us. Our proximity to the San Francisco Airport and complimentary airport shuttle is very convenient for our guests and one of our most appreciated amenity.

We are sorry you felt our hotel was outdated. We actually just recently renovated our property and have received a great amount of positive feedback from our guests, but we understand everyone has different opinions and we respect yours. We are also sorry to hear you had a difficult time with our shuttle driver. We will ensure to discuss your review with our team members.

Again, thank you for the review and we hope to see you again in the near future.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Angelo, Texas
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 26 May 2014 via mobile

Get the parking package rate so you don't have to pay $21+ nightly for parking. The hotel and rooms are nice and updated. The price was right compared to others in the same area. The room was very spacious and pretty and I love the shower and countertop in the bathroom.

Stayed May 2014, travelled as a couple
Helpful?
Thank BaileyPugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 29 May 2014
Dear BaileyPugs,

Thank you for taking the time to review our San Francisco Airport hotel. We understand these take time and we appreciate yours.

We are pleased to see you enjoyed your stay with us. Our special offers we provide for our guests are great deals and we are happy to see you took advantage of them. We are also excited to see you appreciated our newly renovated property.

Again, thank you for the great review and we look forward to seeing you again in the future.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 25 May 2014 via mobile

We flew in at 9pm and needed to have a quiet evening. Had a room away from the elevators and was very quiet. Bed was comfortable. Room service was quick and good. Bathroom was spacious. Everything was clean. Staff was friendly. Would recommend and stay again.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank MelB_1384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 29 May 2014
Dear MelB_1384,

Thank you for taking the time to review our hotel.

We are pleased to see you enjoyed your stay with us in San Francisco, CA. Our goal is to provide each of our guests with a comfortable stay with great service from our staff and it looks as if we did just that.

Again, thank you for the great review and we look forward to seeing you again soon.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 24 May 2014

Be aware that the wine on tap is very expensive $9 for a small glass. The carafe is $36. This came as a surprise, especially since it was mediocre wine on tap. From Thursday to Sunday they have various small jazz combos playing standards. Nice touch.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 206alexanderg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 29 May 2014
Dear 209alexanderg,

Thank you for taking the time to review our hotel. We appreciate all feedback, both good and bad.

We are pleased to see you enjoyed your stay and found our smooth jazz night at 37 North Restaurant & Bar a nice amenity. We are sorry to hear you felt our wine was a bit pricey. I'll make sure to forward your review to our Director of Food & Beverage to ensure our pricing is in range with surrounding restaurants in the area.

Again, thank you for taking the time to review our hotel and we hope to see you again in the future.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minden, United States
1 review
3 of 5 bubbles Reviewed 24 May 2014

The room was pretty small and the queen beds were actually doubles. Not big at all. The girl at the front desk was flat - no personality and didn't smile. Didn't offer info about shuttles, internet, pool, bar, nothing.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 29 May 2014
Dear Michelle R,

Thank you for taking time out of your travels to review our hotel. We appreciate all feedback, both good and bad.

We are sorry you did not enjoy your stay with us. We see that our front desk team member was unhelpful to you and that in unacceptable. Your review will be forwarded to our Director of Front Office Operations to ensure this does not happen again in the future or to other guests.

Again, thank you for the feedback and we hope to see you again in the future to turn your bad experience into a great one.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton San Francisco Airport

Property: DoubleTree by Hilton San Francisco Airport
Address: 835 Airport Blvd., Burlingame, CA 94010-1922
Phone Number:
Region: United States > California > Burlingame
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Burlingame
#6 Romantic Hotel in Burlingame
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton San Francisco Airport 3.5*
Number of rooms: 301
Reservation Options:
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Also Known As:
Doubletree Hotel Burlingame
Doubletree San Francisco Airport
Doubletree Burlingame
Burlingame Doubletree

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