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“Really nice place to stay”

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DoubleTree by Hilton San Francisco Airport
Ranked #6 of 12 Hotels in Burlingame
Auckland New Zealand
Level Contributor
3 reviews
3 hotel reviews
“Really nice place to stay”
Reviewed 1 June 2014 via mobile

Stayed a couple nights. Flew in from Auckland NZ. Check in was quick, rooms were nice, warm and comfy. We were on the 8th floorm It was a bit cold outside so the rooms were nice. They have a complimentary shuttle service which can be really useful if you want to use the piblix transport. We used it a few times when we caught the BART train system. Buffet breky was nice as well. Pleasant stay all in all.

Stayed May 2014, travelled with friends
Helpful?
Thank anita-nz-1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 16 June 2014
Dear anita-nz-1975,

Thank you for taking time out of your day to review our hotel.

We are very pleased to see your stay with us was satisfactory. Our staff puts forth a great amount of effort to ensure each of guests have great accommodations and a great stay. We are pleased you were able to take advantage of our complimentary airport shuttle, surrounding public transportion, and on-property dining outlets.

Again, thank you for the great review and we look forward to seeing you again soon.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Portland, Oregon
Level Contributor
163 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 29 May 2014

This is my new SFO airport hotel! The shuttle from the airport was quick and the driver friendly. Check in was efficient and the overall lobby appearance is both modern and relaxing. I was greeted as an HH Diamond and given a great upgraded room. I stayed in the lobby before heading to my room as there was a managers reception with wine, cheese and nibbles. What a great way to start a stay!
After a couple of glasses of Merlot I headed up to the room, which was on the 8th floor in the second tower. I was very impressed with the room, it was very well decorated, huge in size and the bathroom was spotless, with a separate WC, shower stall and two sinks. I had a light supper at the bar, a chicken sandwich, which was also excellent. Unfortunately I didn't stay for breakfast as I had to check out at 4:00AM.

I hope to return soon. to sample the great hospitality at this Doubletree.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 16 June 2014
Dear Tim F,

Thank you for writing such a great review on our hotel.

We are so pleased to see you enjoyed your stay in San Francisco, CA. We love all of our guests, especially our Diamond Members, and we are pleased to see you enjoyed your upgrade. We strive to provide clean and comfortable accommodations to each of our guests, and it looks as if we did just that.

Again, thank you for the great review and we look forward to your next stay.

Sincerely,
Mike Mckee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

Nothing remarkable, just an old hotel near SFO airport. My room rate was inflated due to a conference the week of 19 May that sold out most rooms From San Francisco to Millbrae. I ranked the cleanliness as poor because I found someone's long hair on the "clean" bathroom floor, the hotel compensated with breakfast and a drink.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank bigjuble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 16 June 2014
Dear bigjuble,

Thank you for the review. We appreciate all feedback, both good and bad.

We are sorry to hear you felt our property was outdated. We recently renovated our hotel with new guestrooms, decor, dining outlets, and more. We have received a handful of great reviews on our newly renovated hotel by guests, but we understand everyone is different.

Again, we are sorry to hear you were unsatisfied with your stay with us, but we hope to see you again in the near future so we can change your bad experience into a great one.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 29 May 2014

I stayed at this Hotel for a short over night stay, between flights at SFO. The Front Desk person was pleasant and helpful. The room was of decent size and clean. The only bad part of the room was the noisy heater. I had to depart for an early flight, so I did not try the breakfast buffet. The shuttle to the airport was on time, but it was really worn inside. All in all , a good hotel.

Room Tip: Request a high level bay view room.
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 787JIMBO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haines, United States
1 review
Reviewed 29 May 2014

The hotel was well located for SFO. I chose this hotel because it had an airport shuttle every 15 minutes and I was both picked up and dropped up at SFO with short waits. Across the street there is a very nice walking trail right on the water with a view of airplanes landing and taking off. I found the service good and the atmosphere relaxing.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alexandra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneseo, NY, United States
Level Contributor
8 reviews
8 hotel reviews
Reviewed 29 May 2014

There was nothing special and nothing terrible about this hotel. It's close to the San Francisco airport, with frequent shuttle service. The room was clean and comfortable. The main negative was noise from departing and arriving flights--hotel is not at all soundproof, and the noise didn't stop until after midnight. WiFi wasn't working when I was there, but there were three computers available for guest use in the lobby.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank GCGrames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 16 June 2014
Dear Ganie D,

Thank you for taking the time to review our hotel. We appreciate all feedback, both good and bad.

We are sorry to hear you were not satisfied with your stay. Unfortunately, with being such close proximity to SFO there is always a chance of hearing planes coming and going. We have not received a great amount of complaints about the noise, but we understand everyone is different. Next time, please ask our front office staff for a room with better noise quality.

Again, thank you for the review and we hope to see you again in the near future.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
Reviewed 28 May 2014

Everything about this hotel was good or better except for the physical hotel itself. It has the air of a corporate choice for employees where the company doesn't want to overspend. Think airlines. The beds were comfortable, the food adequate, the staff accommodating but the decor is drab, even depressing. If value is your only concern, this is the place for you.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank conniej342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, 29 May 2014
Dear Conniej342,

Thank you for taking the time out of your day to review our hotel. We understand these take time and we appreciate yours.

We are pleased to see you enjoyed your stay with us. Comfortable beds and friendly staff are qualities we strive to provide for each of our guests.

We are sorry to hear you felt our hotel was outdated. We actually went through a renovation of our hotel last year and we have received a lot of great feedback from our guests, but we understand everyone has different opinions.

Again, thank you for the feedback and we hope to see you again in the near future.

Sincerely,
Mike McKee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton San Francisco Airport

Property: DoubleTree by Hilton San Francisco Airport
Address: 835 Airport Blvd., Burlingame, CA 94010-1922
Phone Number:
Region: United States > California > Burlingame
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Burlingame
#6 Romantic Hotel in Burlingame
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton San Francisco Airport 3.5*
Number of rooms: 301
Reservation Options:
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Also Known As:
Doubletree Hotel Burlingame
Doubletree San Francisco Airport
Doubletree Burlingame
Burlingame Doubletree

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