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“Great Hotel”

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San Francisco Airport Marriott Waterfront
Ranked #3 of 12 Hotels in Burlingame
Certificate of Excellence
GreenLeadersSilver level
Atlanta, Georgia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Hotel”
Reviewed 21 March 2012

Stayed here 2 nights on business. I travel alot and stay in hotels about one week every month. I would only write reviews on the very good or very bad. I am happy to say this hotel falls into the former category. It is a first class hotel in terms of customer service. I was greeted at the door and helped with check in. I had access to the executive lounge and the lady in charge (Mary) and her number 2 were very attentive to all the guests and delivered superb personal service. Even my cleaner, Sarla, was focused on making sure my needs were catered for,eg noticing I drank tea and therefore leaving extra tea-bags when she cleaned my room. This is an exceptional hotel.

  • Stayed March 2012, travelled on business
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Helpful?
Thank jrst1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,649 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Toronto, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2012

Nice and close to the airport. Good shuttle service. Asked for view of the bay and got it. Good good and excellent service at Starbucks on site. Beds are comfortable. rooms are clean an modern.

  • Stayed March 2012, travelled on business
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Helpful?
Thank brooklintravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesterfield, Missouri
Level Contributor
4 reviews
Reviewed 13 March 2012

I have stayed at the Marriott San Francisco Airport Waterfront many times and this trip was made extra special by Mateo at the front desk in the way he remembered my name and offered me an upgrade to a waterfront view without my asking. Also, when I was ready to leave, he overheard me talking about coming back in two weeks and asked if he could assist me with making a reservation, so I wouldn't have to worry about having a room for the upcoming business trip. Mateo could not have been more helpful or friendly in making a very memorable trip. The entire staff takes the time to say good morning or evening and is always smiling and making one feel welcome. My compliments to a great organization and I am looking forward to my next trip to San Francisco.

Room Tip: All rooms are very good here and the ammenities in the downstairs are excellent pertaining to Starbu...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
71 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 9 March 2012

Stayed at the hotel for business. Right by the bay (overlooking the SFO run way). The lobby is bright and attractive. There is an on site Starbucks. Food at 'Hanger' restaurant is excellent as well. Staff are friendly and always willing to help. The hotel is right by the water with a sea walk right in front. There is a free shuttle to SFO from the hotel. The business center could be better. The computers do not have USB connections. Having to pay for internet use in the business center is kind of ridiculous considering internet access in the lobby is free. In room usage is roughly $13 a day. The rooms are large and clean. There are plenty of elevators at this hotel. I did not have to wait more than 10 seconds to get into one.

Room Tip: Get a room overlooking the water and airport runway.
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  • Stayed February 2012, travelled on business
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Helpful?
1 Thank AfshinM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 March 2012

This is a beautiful hotel on the water with views of planes taking off and landing at San Francisco Airport. ( no noise from planes) There is a lovely path to walk along water. Not at all what one would expect of an airport hotel. The service was five star and the price very reasonable. Great restaurant. This Marriott is a short distance from downtown San Francisco.

  • Stayed October 2011, travelled solo
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Helpful?
1 Thank 648Seniortraveler648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 February 2012

We stayed here one night at the beginning of a three day trip because I wanted to go to the city while my husband conducted business in Palo Alto. The staff were all gracious and helpful, and the rooms were clean and comfy. I took a 4 mile run in the morning on paths that go all around that section of the Bay - I felt safe the whole way, by myself. Also, I took the shuttle to the airport to get the BART into the city - really easy and convenient.

  • Stayed February 2012, travelled on business
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Helpful?
Thank aerogirl59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at San Francisco Airport Marriott Waterfront, responded to this review, 14 March 2012
Dear aerogirl59,

We appreciate you taking the time to share the details of your recent experience with us. Thank you so very much for all of the wonderful compliments on our accommodations and customer service. We are pleased that you were able to take advantage of our convenient location and make the most of your visit to our area. We will look forward to seeing you again in the near future.

Sincerely,
Mark Lewis, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmel, California
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 February 2012

Upon my check in (Thurs. Feb. 23, 2012), Marriott employee "Mateo" did a fantastic job in being very accomodating and proactive in my special requests! His follow through on keeping me informed was very much appreciated. In addition to Mateo's professionalism, Ali L., Sr. Operations Mgr., also went beyond what was expected to make certain that everything was addressed. Both of these gentlemen are an asset to Marriott's winning team!!!

Room Tip: try to check in early and request bay view.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flightdeckadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about San Francisco Airport Marriott Waterfront

Property: San Francisco Airport Marriott Waterfront
Address: 1800 Bayshore Hwy, Burlingame, CA 94010-1203
Region: United States > California > Burlingame
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Burlingame
#2 Business Hotel in Burlingame
#3 Family Hotel in Burlingame
#3 Romantic Hotel in Burlingame
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Francisco Airport Marriott Waterfront 4*
Number of rooms: 684
Reservation Options:
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Also Known As:
San Francisco Airport Marriott Waterfront Hotel Burlingame
Marriott Hotel Burlingame
Marriott Burlingame
Burlingame Marriott

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