I personally have not stayed at this hotel but my family has and I have done a number of conventions here as well. This review comes after an amazing experience I had with the staff at this particular hotel. I was stuck in rough place a little under 2 weeks ago when we had experienced a death in the family. I needed to find a place to house my family at an affordable rate the last minute. I contacted the sales department and a gentleman named Michael spoke to me right away...I want to say he was the Sales Manager. He was very responsive and got me information right away. Unfortunately I did not need as many rooms as I first thought which then no longer qualified as a group rate or block. Instead of just shrugging off my request, Michael passed my request on to Daisy. Daisy again worked extremely fast and secured me the rooms that I needed and made sure that I was aware that everything was taken care of. By the way, this all happened within an hour because I was at the airport about to catch a flight to be with my family. Daisy just ensured that on Monday I could come to the hotel and make sure everything was taken care of. When I arrived at the hotel, Justin, the Front Desk Manager, was extremely helpful. He helped me change everything around so that everything was taken care of for my family's arrival. During this extremely hard time for my family, I really wanted to give Marriott kudos for how fast and efficiently they took care of me and my family. It is good to see that big hotels still care about their customers. I really could not thank this team enough for making this process easy for me. I also did receive many compliments from my family about how great the rooms were and that they were able to get a little bit of rest. Again, a big thanks to Marriott.
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- Also Known As:
- San Francisco Airport Marriott Waterfront Hotel Burlingame
- Marriott Hotel Burlingame
- Marriott Burlingame
- Burlingame Marriott