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“Canceled flight landed me here”

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San Francisco Airport Marriott Waterfront
Ranked #2 of 12 Hotels in Burlingame
Certificate of Excellence
GreenLeadersSilver level
Pittsburgh, Pennsylvania
Level Contributor
367 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Canceled flight landed me here”
4 of 5 bubbles Reviewed 1 April 2014 via mobile

Missed a connection and united sent me here for the night. Staff was friendly despite the crush of people checking in at midnight. I was only here for four hours but it was clean (except hair in sink), quiet and convenient to airport. Free shuttle took about fifteen min to show up for pick up at midnight and runs every ten min in am. Only complaint was very long distance to room from elevator. Seems they could use a second bank of elevators.

Stayed April 2014, travelled on business
Helpful?
Thank Live2traveldaworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, 2 April 2014
Thank you for taking the time to write a review about the San Francisco Airport Marriott Waterfront! All of your honest feedback is greatly appreciated as it is an essential tool in helping us continuously improve the guest experience. We're happy to hear that you found our hotel to be clean, quiet, and convenient for your airport travels. We're sorry that you experienced some difficulty getting to your room and we appreciate your suggestion. Thank you for your kind comments about our friendly staff. We take great pride in offering excellent customer service! We hope to have the opportunity to welcome you again in the future!
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1,589 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (425)
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chicago
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

I have never been so happy with a stay at a hotel yet an airport hotel. The minute you walk through the doors its nothing but great service. The front desk employees were great. I did mobile check-in and they were right on top of it.
The rooms were so clean and the bed was very comfortable. The internet worked great.
I used the new M club and I was very impressed with the offerings and service. The restaurant is also very good.
All through-out my stay employees were staying hi and asking if I needed help.
They also are located on a great walking path to take in some fresh air.
I did mobile check-out and had no issues.
The shuttle bus runs often and did not have to call for it.
I am a diamond member with Hilton and have been thinking about switching to Marriott and this confirmed it. It will be hard not to have status for awhile but I think it will be worth it. Once I finish up all my stays with Hilton in the next month I think it will be Marriott's.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank nikki721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, 31 March 2014
Thank you for taking the time to write such a detailed review about the San Francisco Airport Marriott Waterfront! Your kind comments about our great employees are very appreciated as we take pride in our customer service. We are happy to hear that you had an enjoyable experience with our impressive M Club Lounge, comfortable rooms and prime location. We appreciate your positive feedback regarding the efficiency of our mobile check-in and check-out and airport shuttle as well. We are especially pleased to hear that your stay with us has confirmed your decision to become a loyal Marriott customer! We look forward to welcoming you again in the future and offering another pleasant experience.
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Houston, Texas
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

We stayed here 1 night since our flight plans called for an overnight in San Francisco. What a great choice! Airport shuttle runs frequently and driver handles all the bags. Took us 5 mins to get to/from airport. The rooms are clean and attractive. We had concerns about airport noise--was not a problem at all. Employees, including shuttle driver, were welcoming and helpful. We got in too late, but it appeared the lobby bar area was a popular place. Will definitely stay again when need to be near airport.

Room Tip: if concerned about airport noise, let staff know at check-in-we found them very helpful in choosing...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nexttripleez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, 31 March 2014
Thank you for taking the time to write a review about the San Francisco Airport Marriott Waterfront! We are happy to hear that you were satisfied with your recent stay with us and enjoyed the convenient airport shuttle, clean and attractive rooms, and quiet accommodations. We are especially pleased that you found our employees to be welcoming and helpful as we strive to offer excellent customer service. We look forward to welcoming you and your family again in the future!
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Williamstown, Massachusetts
Level Contributor
109 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

Stayed here for a night before a trip home from SFO. While it's big and busy the hotel gives you everything you need: shuttles to the airport every 10 minutes, a clean room that's in good shape, efficient (and quick) check-in and check out.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TCWilliamstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, 31 March 2014
Thank you for writing an honest review about the San Francisco Airport Marriott Waterfront! Your detailed feedback is greatly appreciated as it helps us to provide the best guest experience possible. We are pleased to hear that you found our hotel to be very accommodating and provide you with a convenient airport shuttle, a clean room, and an efficient check-in and check-out. We hope to have the opportunity to welcome you and your family again in the future to offer another enjoyable stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
123 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed 28 March 2014

Comfortable beds, good bathroom amenities. Easy to get to from the terminals and to return. Great views of the water and runway if you're on that side of the building.

My "average" rating is not because of the rooms, but rather to call their attention to my opinion of the new lounge, called "M Lounge." The design and furnishings look like a cafeteria, not a lounge for the hotel's most frequent and valued guests. I also don't like that the lounge is in the lobby. When it's on a room floor, it's more comfortable and private. Being in the lobby, it seems less special, especially the way it's decorated and especially with the clear glass door. I usually have high marks for the Marriott lounges - not this one and if it's the way all of them are going -- STOP!!!

If i were going to be in SF for more than one night, I will stay at another property just because of the lounge.

Room Tip: Ask for the water view.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SteveSto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, 29 March 2014
Thank you for taking the time to review us. We are very happy to hear that our location near SFO was so convenient for you, and that you enjoyed our rooms, amenities, and views. We also appreciate your honest feedback on M Club Lounge. We are excited to be offering extensive food and beverage options as well as snacks available 24/7. We strive to make every experience at M Club exceptional and your comments will continue to direct us toward our goal. We hope to have the opportunity to welcome you back in the future.
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Oss, The Netherlands
Level Contributor
139 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

Really liked the hotel and the way people in the hotel welcome you at arrival. We slept there after a rather uncomfortable flight and we had a really good nights sleep and started our holiday fully rested.

Hotel: Good accommodation and it looks nice. The main lobby/restaurant/bar looks great and has a nice view of the airport.

Price: We booked our tickets cheaper than the standard rate which made it a good bang for our buck.

Room: The room was good enough with 2 queen beds. Not big but also not small. Just what you might expect from a 4*. The rooms are really quiet for a hotel near the airport.

bathroom: The bathroom was nice but a bit outdated.

Services: The room was clean and everything felt right. We used the room service which was there in 15 min.

Food: The in room dining was good, a bit expensive but not bad at all. the caesar salad was nice build up with a wrapped cheese around the lettuce.

neighborhood: Looks good enough for a hotel near the airport. a shame everything is closed before 6 around the hotel.

Overall: The experience was good, not a bad hotel at all. It was what I expected from a marriot hotel.

Room Tip: Airportview costs more than the other side of the hotel. These rooms have better view but most of th...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Niels W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, 29 March 2014
Thank you for sharing your experience at the San Francisco Airport Marriott Waterfront! We appreciate your positive feedback on everything from the comfort of the hotel to the nice views. It is great to know that you found your stay to be so enjoyable. Thank you for choosing Marriott and we hope to have the opportunity to serve you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

Shuttle runs fairly frequently; hotel is comfortable and nicely appointed. Concierge lounge was, as noted elsewhere here, not particularly attractive but food is excellent and service kind, friendly, and attentive. Unfortunately my visit was only a week or two shy of the scheduled opening of the "M Lounge"; I look forward to returning some time in the future. Free detergent and Bounce sheets for coin laundry available to guests on 3F(??).

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FanofTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, 24 March 2014
Thank you for sharing your experience at the San Francisco Airport Marriott Waterfront! We appreciate your positive feedback on the airport shuttle, the comfortable facilities, and our dining options. We hope you will join us again and have the opportunity to enjoy our M Club Lounge! Thank you for choosing Marriott and offering your time to share a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Francisco Airport Marriott Waterfront

Property: San Francisco Airport Marriott Waterfront
Address: 1800 Bayshore Hwy, Burlingame, CA 94010-1203
Region: United States > California > Burlingame
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Burlingame
#2 Business Hotel in Burlingame
#3 Family Hotel in Burlingame
#3 Romantic Hotel in Burlingame
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Francisco Airport Marriott Waterfront 4*
Number of rooms: 684
Reservation Options:
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Also Known As:
San Francisco Airport Marriott Waterfront Hotel Burlingame
Marriott Hotel Burlingame
Marriott Burlingame
Burlingame Marriott

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