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“Great front-desk-staff”

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Holiday Inn Express San Francisco Airport South
Ranked #9 of 12 Hotels in Burlingame
Reviewed 4 July 2014

Currently we are staying at this property and I must say all the front desk staff have been excellent. Check-in with our small group of 6 was fast, they had everything ready.
The new renovated rooms are much nicer than before and the atmosphere of the hotel has improved.
Special mention needs to be made for Leila and Camille, both are really friendly, professional and very helpful, they enjoy what the do and assist very well.
I will return when I am back in this area.

Room Tip: Ask for a room to the back of the property.
  • Stayed: July 2014, travelled on business
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Thank Clark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary D, Front Office Manager at Holiday Inn Express San Francisco Airport South, responded to this reviewResponded 5 July 2014

Dear Clark K,

As a valued guest, your feedback is very important to us. We are very happy that we were able to make your stay an enjoyable and relaxing one and that we were able to deliver good customer service, we will surely pass along your kind words to our staff especially to Leila and Camille, this is something that our staff takes pride in. Thank you very much for choosing us and for taking the time out of your busy schedule to post a review for our hotel. Should your travel needs bring you back to our location, please do not hesitate to call us at 650-347-2381 or email us at reservations@hiesfosouth.com and we will be more than glad to assist you. We hope to see you again soon!!!

Regards,
Mary
Guest Services Manager

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Reviewed 4 July 2014

Standard hotel close to the airport, the hotel provides a free airport shuttle. Somewhat higher price of accommodation, as it is with all the airport hotels.
At the hotel we, me and my wife, were staying one night from Friday, June 13 to Saturday, June 14; we asked for late checkout but we left the hotel before 14 pm since we were informed by the receptionist that if we left after 14 pm we would pay another whole day. The stay at the hotel, I paid by my VISA credit card. After arriving home, I found that the same amount was again charged from my MASTERCARD, which I provided for room reservation through Booking.com web site. So I paid our stay in the hotel twice. Several times I asked the hotel via email for an explanation and refund of overpayment, but the hotel did not respond at all.

  • Stayed: June 2014, travelled as a couple
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Thank Bedrich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary D, Front Office Manager at Holiday Inn Express San Francisco Airport South, responded to this reviewResponded 5 July 2014

Dear Bedrich M,

First of all, please allow us to extend our gratitude for choosing us and for posting a review for our property. We would also like to take this opportunity to send our sincerest apology for any confusion and inconvenience we had caused you and also for not being able to reply to your email. For us to be able to further assist and rectify the charges you had mentioned, please feel free to call us at 650-347-2381 or simply email us at reservations@hiesfosouth.com and we will be more than glad to address this issue. We will look forward to your response. Thank you once again.

Regards,
Mary
Guest Services Manager

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Reviewed 2 July 2014

Very good customer service. Very Clean. Decor is very nice. Location of hotel is okay. When I arrived the checkin was fast. I was greeted. I did not like the location of the business center. Business center was located in the lobby. There was no privacy to conduct business. The computers at the business center were slow. When arriving at my room I was pleasantly surprised with 2 bottles of water for free. I liked the complimentary coffee and tea all day. Free breakfast (moderate quality), free airport shuttle (SFO), free wifi, comfortable bed. If I could change anything about this hotel it would be the location of the the business center and location of the pool. The pool was in the parking lot surrounded by cars. To access the pool a customer would have to exit the front of the building through the lobby and walk a short distance of about 50 feet (approximatley) across the parking lot to get to the pool. Very little privacy.

Room Tip: Get a room on a higher lever to see a better view of the water.
  • Stayed: June 2014, travelled on business
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Thank SampsonTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary D, Front Office Manager at Holiday Inn Express San Francisco Airport South, responded to this reviewResponded 4 July 2014

Dear SampsonTravel,

On behalf of the entire staff of the newly-renovated Holiday Inn Express San Francisco Airport South, we would like to thank you for allowing us to be a part of your most recent San Francisco trip and for posting a nice review for our hotel. We are very happy to know that we were able to meet your standards and expectations. We will note all your comments and suggestions, we truly appreciate your feedback as this will help us serve our valued guests like you even better. Should you be back to our location, please do not hesitate to call us at 650-347-2381 or email us at reservations@hiesfosouth.com. We hope to see you again very soon!!!

Regards,
Mary
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

I have stayed here before and they were doing construction. They have finished and it is a much better place. Very clean and nice rooms. The front desk staff very friendly and the breakfast is nice. Shuttles run often to the airport .

Room Tip: Excellent walking or jogging trail right next to the hotel along the bay.
  • Stayed: June 2014, travelled solo
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Thank Hans V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary D, Front Office Manager at Holiday Inn Express San Francisco Airport South, responded to this reviewResponded 4 July 2014

Dear Hans V,

We would like to thank you for your continued patronage before, during and after renovation, and we would like to extend our gratitude to you for posting a review for our property. We are very glad that you liked the outcome of our renovation. We are all very happy with it as well. For any future reservations, please do not hesitate to call us at 650-347-2381 or email us at reservations@hiesfosouth.com and we will be more than glad to assist you. We hope to have the pleasure of serving you again in the future.

Regards,
Mary
Guest Services Manager

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Reviewed 2 July 2014

We stayed here during our trip to San Francisco. The hotel was clean and the front desk service was very good. There was a tour bus staying also so the breakfast buffet was crowded and some items out. The bay shore jogging trail was a good place to walk.

  • Stayed: June 2014, travelled with family
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Thank zebra5592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary D, Front Office Manager at Holiday Inn Express San Francisco Airport South, responded to this reviewResponded 3 July 2014

Dear zebra5592,

Thank you very much for choosing the newly-renovated Holiday Inn Express San Francisco Airport South and for posting a review. Your comments are very much appreciated. We are glad that you had a good overall stay with us. For any future reservations or if you have any questions, please feel free to call us at 650-347-2381 or email us at reservations@hiesfosouth.com and we will be more than glad to assist you. See you again!!!

Regards,
Mary
Guest Services Manager

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Reviewed 1 July 2014

I have stayed two night with my family in this quite and pleasent hotel. we had fast check in and relaxed in a nice room after a long flight from Europe. Take a long walk along the bay after or before a nice breakfast with plenty of fruits. Free parking space and helpful staff. Definetly back again.

  • Stayed: June 2014, travelled with family
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Thank Cihat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary D, Front Office Manager at Holiday Inn Express San Francisco Airport South, responded to this reviewResponded 2 July 2014

Dear Cihat,

Thank you very much for choosing the newly-renovated Holiday Inn Express San Francisco Airport South and for posting a nice review for our property. Your satisfaction is our indication that we were able to meet your standards and expectations. We are very glad that we were a part of your most recent San Francisco trip and that we were able to make your stay an enjoyable one. Should your travel needs bring you back to the beautiful city of San Francisco, please do not hesitate to call us at 650-347-2381 or email us at reservations@hiesfosouth.com and we will be more than glad to assist you in making any future reservations. We hope to see you again soon!!!

Regards,
Mary
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

Clean and convenient hotel close to the San Francisco airport. Nice view of the Bay is a nice feature, but drives the cost up. I would stay there again as a convenient way to catch an early flight from SFO. Shuttle service to the airport.

  • Stayed: June 2014, travelled on business
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Thank gjdiggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary D, Front Office Manager at Holiday Inn Express San Francisco Airport South, responded to this reviewResponded 1 July 2014

Dear gjdiggins,

We would like to take this opportunity to extend our gratitude to you for choosing us and for posting a nice review for our hotel. Your comments proves that we were able to meet your standards and expectations, we are happy to hear this from our guests. It is always our priority to make your stay a relaxing and comfortable one. Should you be back to our location, please feel free to call us at 650-347-2381 or email us at reservations@hiesfosouth.com. We hope to see you again soon!!!

Regards,
Mary
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Francisco Airport South

Address: 1250 Bayshore Hwy, Burlingame, CA 94010-1805
Phone Number:
Region: United States > California > Burlingame
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Burlingame
Price Range: £111 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express San Francisco Airport South 3*
Number of rooms: 146
Official Description (provided by the hotel):
The Holiday Inn Express Hotel San Francisco Airport South, a San Francisco Airport hotel, is centrally located to all the Bay area attractions in beautiful Burlingame, CA. It is just a short ride from our hotel to The Golden Gate Bridge, China Town, and Fisherman's Wharf. The hotel features views of the San Francisco Bay and double-paned windows for a quiet stay. Find complete relaxation at this intimate hotel with just the right location, services and amenities to suit the most discriminating client. The hotel offers 146 spacious guest rooms and suites. Begin each day with our deluxe Hot Express Start Breakfast at this contemporary hotel located just 5 minutes from the airport. Enjoy our outdoor pool, fitness center, 24-hour business center, free wireless high-speed Internet access, microwaves & refrigerators in each guest room, complimentary parking, and complimentary 24-hour shuttle service to and from San Francisco International Airport. Ask about one of our special packages like our Park, Stay, & Go Package. Don't forget to try Max's Bar and Grill adjacent to the hotel, a Bay Area favorite. Our professional staff is courteous, friendly, attentive and committed to making your stay fun, comfortable and memorable with first-class quality accommodations and legendary service to exceed your expectations. ... more   less 
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Also Known As:
Holiday Inn Express San Francisco Airport South Hotel Burlingame
Holiday Inn Express Burlingame
Holiday Inn Burlingame

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