My husband and I booked what was supposedly a good deal at $279 for a "Taste of Calistoga" package that included 1 night's lodging, wine tasting at two wineries, 3 course dinner at BarVino, continental breakfast, and a couples hydrotherapy bath. Seems like a good deal, right? Well, the deal isn't so good if you don't get the full deal.
We booked this package because it was a nice way to spend the weekend as a couple and get pampered a little along the way. Things actually started really well--the hotel staff was friendly and attentive, the room was clean and well appointed, the aveda bath products and robes provided were appreciated, the hot tub was hot and bubbly, and the pool/hotel grounds well kept. We enjoyed the wineries included, even though they were at smaller family owned wineries (one of which doesn't charge for wine tasting). We also enjoyed the 3 course dinner, even though choices were limited to 3 per course--the choices were actually good, as was the food. And we enjoyed dipping in the hot tub after dinner. To finish the night off we slept quite well in our comfy bed. The next morning we awoke to a basic but appropriate continental breakfast (juice, coffee, fruit and pastries for two) and were excited to end our nearly perfect stay with the couples hydrotherapy bath.
We had made our appointment for 10am and had a lazy morning waiting for the hour to arrive. At 10am we walked to the spa located downstairs and were promptly disappointed to find out that the hotel had made a scheduling mistake and our spa appointment was not on the books. They were unable to fit us in until 3 hours later. Well, 3 hours later didn't work for us because we already had appointments to visit additional wineries that day. The hotel apologized and offered to refund $20 for the inconvenience. A $20 refund and an "I'm sorry" didn't really compensate for the disappointment when we had saved the best for last. After expressing exactly how disappointed we were, the hotel finally offered to refund another $40. They somewhat redeemed themselves with this, but the money wasn't the issue. We really would have preferred to have the experience. At any rate, we left with a bad impression because this was our final impression. I wish it would have ended better.
- Official Description (provided by the hotel):
- Experience the Art of Relaxation at Mount View Hotel & Spa Napa Valley. The Mount View offers personal touches, amenities and spa services to surprise and delight you from facials and revitalizing body treatments to soothing massage. Zagat rated in Top U.S. Hotels, Resorts and Spas and a long-time member of the Green Hotels Association. Downtown, Romantic, Eco-friendly, Private Cabanas, Pool, Jacuzzi, Free WIFI and more.... ... more less
- Reservation Options:
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- Also Known As:
- Mount View Hotel And Spa
- Mount View Hotel Calistoga
- Mount View Calistoga