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“Disappointed” 3 of 5 bubbles
Review of Indian Springs Resort and Spa

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Indian Springs Resort and Spa
Ranked #3 of 15 Hotels in Calistoga
Certificate of Excellence
Sonoma County, CA
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Disappointed”
3 of 5 bubbles Reviewed 28 April 2014

I have gone to Indian Springs many times both as a spa guest and a guest at the Hill House. I love this spa and the services they provide. It is so well cared for and the Buddha Garden is a delight. However, last week I brought my visiting family there and there was large machinery construction happening right by the pools. We could not be at the Adult Pool which is my favorite place because of the dust and very invasive noise. Even at the big pool you could here the machinery quite loudly. Also, when I went out to my car it was covered in silty mud as they were using a water truck to spray down the road and my entire car was covered in mud splatters. I spoke to the front desk about both these issues and they listened but did not address either issue. I was planning another overnight trip there with a friend in May so I called and asked about the noise and construction and they said it would be going on until at least the end of July. Be forewarned.

Stayed April 2014, travelled with family
Helpful?
3 Thank ktmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,934 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (264)
Date | Rating
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English first
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 April 2014 via mobile

Massage was fabulous as was the facial. The Olympic size hot spring pool was fantastic. Rooms were very clean & updated. The staff went out of their way to be helpful. I would definitely go back. Shops & restaurants were in close proximity.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gridbut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stirling, United Kingdom
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 14 April 2014

This hotel does not look exciting from the outside, and the rooms are quite small. However they are clean, comfortable and well appointed, and the shower rooms are smart and roomy. There is no restaurant, but coffee and tea are available free each morning in a nice, light comfortable common room, and the local supermarket and restaurants are only 5 minutes walk away. The big attraction is the wonderful open air Olympic sized swimming pool, filled with sparkling water from the geyser which makes your skin tingle. Steam from the pool rises into the morning air, and makes it hard to see any other swimmers, which is magical. There are adequate changing and shower rooms, and a covered sitting out area with a log fire and lots of books. We loved it.

Room Tip: Ground floor rooms have their own tiny yard, and very quick access to the cars. The nearby road is...
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  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Fiona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 10 April 2014

We were in a group of 7 driving up from the bay area. We took time off ( 1 night) from our busy schedules as night shift nurses. Our schedule was confirmed and the services we chose were paid for two weeks in advance. After working Saturday night, 7 of us piled into two cars and went to Napa then Calistoga. Voila, at the reception counter, they told me that one of the attendants called in sick, and the one who is supposed to replace her has no experience doing body scrub, and would I mind just getting a full body massage at a discounted price? my answer was of course, no! as i could get a massage anywhere in san francisco. the only option was to come back next day at 4 pm or get a voucher and use it next time. duh!!!! i found it rude that they felt like they could just change whatever the service the customer wanted. had they called even that day, I would have happily stayed home and slept. instead, i had to drive on a hot day and be told, that no you cant have the service you paid for two weeks ago and we cant reimburse you. luckily one member of our group decided to give way, and opted to have a mud bath instead. the body scrub itself is forgettable, they dont even touch your armpits and buttocks. the shower area in the spa has no privacy at all, it felt like you were showering in prison ( like what they have in the orange is the new black) with attendants milling about while you are supposed to shower in front of them buck naked. i am never going back. this spa sucks!!!

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank mayamdusrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfax, California
Level Contributor
79 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
4 of 5 bubbles Reviewed 5 April 2014

I was recently here for birthday weekend with my girlfriend and I have to say, I love this place. The location is great and within walking distance to downtown Calistoga, so there are many food options. There are also plenty of excellent wineries within a quick drive. The rooms are nice and cozy. They have a fireplace, flatscreen, comfy bed, soft linens and a sizable bathroom. The springs/pool is the real draw for me. Being an overnight guest, grants one access to the pool after it closes for the day. This is great since the pool really thins out and at times feels like you have the place to yourselves! There is also a "no children" area that has a different pool though I didn't find it as warm. The spa offers many different types of treatments and massages. The mud baths are cool too. I have been here many times and recommend this place anytime of the year. Rain or shine!

Room Tip: I prefer the ground level rooms as they have a patio
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Phishow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, NV
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

We love this place and it's our go to when we visit Napa. Prices are very reasonable given other places in the valley PLUS you get a great hot springs pool. We also like the old school vibe and you are staying in a place that has real history. We've stayed in both their cottages and their rooms- cottages are a great option if you have 3-4 people. Rooms are cozy. Buddha garden post masssage/mudbath is always so peaceful

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drewski711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian R, General Manager at Indian Springs Resort and Spa, responded to this review, 29 March 2014
Thank you so much for the positive feedback. We are glad to hear that you enjoy your time at the resort. Look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 25 March 2014

If you're planning on staying in calistoga this is the place. Everyone has their own opinion of what is expected. But I feel it was very relaxing and all the staff was very courteous. and accommodating.

  • Stayed March 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joyemry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian R, General Manager at Indian Springs Resort and Spa, responded to this review, 29 March 2014
Thank you for taking the time to share your experience with us. You are absolutely right everyone has their own opinion and we are glad you shared yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Indian Springs Resort and Spa

Property: Indian Springs Resort and Spa
Address: 1712 Lincoln Ave, Calistoga, CA 94515-1113
Phone Number:
Region: United States > California > Napa Valley > Calistoga
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Calistoga
#3 Romantic Hotel in Calistoga
#3 Spa Hotel in Calistoga
#6 Family Hotel in Calistoga
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Indian Springs Resort and Spa 3.5*
Number of rooms: 41
Official Description (provided by the hotel):
Historic Indian Springs Resort and Spa sits on 16 landscaped acres in the town of Calistoga. Our accommodations include lodge rooms, 1 and 2 bedroom cottages , 3 bedroom Merchant House and a two bedroom Hill House overlooking the valley. The highlight of our property is our historic 1914 Olympic sized mineral pool kept toasty year-round from our 4 geysers. Our award winning spa offers classic mudbaths, massage and facial treatments. Come take the Waters! ... more   less 
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Also Known As:
Indian Springs Spa And Resort Calistoga
Indian Springs Hotel Calistoga
Indian Springs Spa Calistoga

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