Overall: This place is unique, interesting, and fun, but could desperately use some serious improvements. We probably won't go back. We knew it would be rustic but were still not really impressed.
- Beautiful grounds. You can hike on the trails and see some great views. It's fun to feed the cows and goats and visit the chickens. If you follow the trail to the sulfur springs you'll see redwoods and other interesting sights (pack shoes that you don't mind getting dirty!).
- Homey feel. The dining hall and common spaces were cozy. They had a bunch of board games available, which we did one night.
- Breakfast included. Good thing, because there are really no other options in the area. The food was fine; we especially loved the fresh fruit.
- Unique experience. This feels SO far away from the rest of Calistoga and Napa Valley. You will have a very different experience. I could see it being great for a family that wants to get away and have lots of open space for their kids to run around. Despite the cons (below), we did have a fun time exploring and walking around.
- Nice location. Close enough to the town of Calistoga and to many wineries, plus close to the Petrified Forest and the Geyser. But still you feel way out in the country and it's super quiet and relaxing.
- Not very comfortable. Our beds were pretty terrible (I think I can say, without exaggeration, that these were actually the worst real beds I've ever slept on, though a step up from camping I guess). The sheets were worn thin with no elastic left. The pillows were terrible. Everything is OLD.
- Very run-down. Every single building could use updating. There are too many things to list. Tennis net was sagging, pools were disgustingly dirty, trails are not marked, cabins let bugs in, furniture in common areas looks like it belongs in a frat house, etc.
- Unreasonable rates. The rates listed on the website, even for a 2-bedroom cabin, are only for two people. Then they add $20 per person per night for every additional person! Who would book a cabin with four beds for just 2 people? Sorry, but the breakfast was not worth an extra $20 per person per day, and there is no maid service. Where is that money going? These prices would really only be reasonable if they did the updates that the camp really needs.
- Unfriendly "customer service." We had 5 people staying in our cabin, but the 5th bed (a fold-out chair! ha!) was not folded out and had no sheets or pillows. We arrived pretty late, so we didn't want to disturb the owners, and waited until the next day to ask. They were not apologetic at all, and of course did not offer to refund us the extra $20 we paid for that person. I think just some sympathy/appreciation for not waking them up and a measly $20 would have made us feel a lot better about the situation. Instead they made us feel bad for asking for bedding! And tried to claim that we made a reservation for 4 (we checked in our email after we got home--nope, the reservation was for 5 all along). Friendliness goes a long way with customer satisfaction.
- Official Description (provided by the hotel):
- A rustic family-oriented, pet-friendly resort on 340 acres of beautiful mountainside nestled between the Napa and Sonoma Valleys. Swimming, hiking, fishing, bird-watching, tennis, volleyball, croquet, horseshoes, ping-pong and pool. No phones or tvs, but lots of board games and books and animals to feed. Various accommodations and price ranges from rustic cabins [one step up from camping] to suites with kitchens and fireplaces. ... more less
- Also Known As:
- Mountain Home Ranch Hotel Calistoga
- Mountain Home Hotel
- Mountain Home Resort