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“Very disappointing place and breakfast, beware of DOGS”

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Scarlett's Country Inn
Ranked #24 of 27 Calistoga B&B and Inns
A TripAdvisor Member
Palo Alto
12
Reviewed 15 July 2006

We were very disappointed by this B&B, especially after reading the other reviews.
Our main complaints were
1) There are many (4-5?) dogs on the properties. We happen to not be very fond of dogs, and we believe that they should have warned us when we called. The dogs were not dangerous.
2) Because of the dogs, the room we had (arrowhead) had a terrible stink of "wet dog hair". You get used to it, but when you enter it really hits you, and you'd rather not spend time inside.
3) The 2nd B, breakfast was a scam, not very different from a motel6: when we arrived at 6pm, they showed us (all in the room) a basket with bakery (muffins...) and some fruit, pointed to an coffee machine like you see in motels and that was it. The bakery wasn't very fresh the next morning so we decided to just head to a local coffee place in Calistoga. Nothing like the nice breakfasts you get in most B&B.
4) The swimming pool didn't feel very inviting, not that we wanted to swim, but again, it was more motel6 then Auberge du Soleil.

In the end, we just slept there, and left early morning asap. For 150$ + tax, it felt like we could have much better (and we have typically in other B&Bs), and that never leaves a good taste.

To try and balance this review, the innkeeper (Scarlett's son we presume) was kind, the place might be good for families with children, since there is a lot of space. It's quiet, off Silverado trail so you sleep well. There is free wireless internet. We can't think of much more positive to say. It was a big disappointment and we won't return.

  • Stayed: May 2006
    • Value
    • Rooms
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2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scarlettscountryinn, Owner at Scarlett's Country Inn, responded to this reviewResponded 7 March 2011

A review like this is very disappointing as we do our best to meet our customer's needs and make them comfortable here at Scarlett's. There also appear to be some inaccuracies in this review.

First, we have never had more than 3 dogs on the property. We currently have one with an occasional second that visits from time to time.

Second, the dogs are not allowed in the rooms and are normally contained in the back yard. The rooms are very clean and don't have offensive odors. Sometimes after a carpet steam cleaning, a musty smell can persist for a day or two. This may have been the case.

Third, there was a brief time when we scaled back to a continental breakfast. This may have been during that time period. Nevertheless, we provided coffee, fresh fruit, yogurt, orange juice and fresh pastries in the rooms. We always served quality products and fresh ingredients. We have since returned to cooking a full breakfast and serving it in our main dining room.

Fourth, our swimming pool sits in a gorgeous woodland setting and was custom built for the site. It has a giant boulder on one side and is landscaped with star jasmine, bamboo and rock walls. Many guests spend all day by the pool enjoying the peace and quiet. To compare it to a Motel 6 pool is insulting and unfair. A picture of the pool is on our website for your perusal.

Please read our other reviews, as I think they more accurately reflect our property.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (17)
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13 - 17 of 17 reviews

A TripAdvisor Member
Santa Cruz, CA
14
Reviewed 21 November 2005

Last minute plans were made to visit the Wine Country late in November. The plan was to stay over Saturday nite. The search for a B&B was started two days prior.

Even this late in the season, finding a B&B with vacancy can be a challenge. Charlotte's Country Inn was found after 30 minutes or so of searching. Online vacancy/reservation site showed availability. They were called to ensure that this was correct.

This inn is set back a fair amount off of Silverado so that cars going by can be heard in the distance but not seen.

Upon arriving, Charlotte came across as a very gracious and friendly individual. She showed us around the grounds, how to use the hot tub, etc. Our accomodations (The Gamay Suite) was larger than expected. The entrance is on the ground level, with the bathroom in the foyer area. Then, a steep and creaky stairway leads upstairs to the second floor with two rooms. The first is a sitting room, appointed with a small television with DVD/VHS player. The second, the bedroom with a queen-sized bed, a couple of dressers and lamps.

This building was built somewhere in the early part of the 1900's. The bathroom was obviously an afterthought in its design. However, Charlotte had it very well appointed with several high-quality towels in addition to an assortment of soaps and lotions. The shower is an old-style claw-foot tub with a large, overhead shower head.

In the upstairs, an antique wardrobe contained a coffee maker, microwave, and small refrigerator. The refrigerator was stocked with water, juice, and yogurt. In addition there was coffee, quite a large selection of high-quality teas, in addition to instant apple cider. There were several packages of microwave pop-corn on top of the microwave. All in all, very well appointed.

The bedroom included two large, warm robes. Niiiice!

After showing us around, Charlotte asked if we'd like some wine or lemonade. We let her know that we'd already had a good amount of wine at our tastings, but that lemonade would be teriffic. She returned with a couple of oversized tumblers of homemade lemonade along with a large dish of pistachios. It was clear that Charlotte enjoys what she does. It's the little things like this that make a H U G E difference.

We were served breakfast the next morning: Individual fruit bowls in cantaloupes (rasberries and bludberries), perfectly browned cinammon french toast, and unbelievably t h i c k bacon. Coffee was very high-grade Costa Rican. Breakfast is served in the reception house, where myself and my girlfriend met another wonderful couple at the shared table. Charlotte and her husband (?) ate with us and were wonderful conversation.

This was an absolutely wonderful and romantic getaway -- all for only $155 for the nite. A REAL BARGAIN!!

I highly recommend staying at Charlotte's Country Inn.

Stayed: November 2005
4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2005

As you know, you may have hard time finding a B&B in Napa if you have small kids traveling with you.

Scarlett's Country Inn is the place you should stay!
Me, my husband and our 2 kids (age 8 and 3), came back here again this summer.

You and your kids will enjoy staying in cozy rooms, running around the front and backyards, playing with animals (they have 3 dogs and some cats, birds, etc..), swing under huge tree, pool, evening treats and delicious breakfast...

Scarlett and Derek are such a great host! Although we dont speak much English, they tried to listened to us and our kids and make us happy being with them. They can help you making all the arrangement for winery visits, finding restaurants and other activities, including finding babysitters and in-room massage in the evenings!
Also you should listen to their recommendation of small and nice winderies...

We love Scarlett's, and we are sure to come back again soon!! :)

  • Stayed: August 2005
    • Value
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2  Thank P-san
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2005

My boyfriend and I had the pleasure of happening on this gem of a bed and breakfast located off the Silverado Trail in Calistoga. Not only was our room (the arrowhead suite) clean, comfortable, and appealing to the eye, but the grounds are kept in very good condition with all the perks of your typical bed and breakfast in the wine country including pool and hot tub and, as a bonus, all of this located down a crackling gravel road past wildflowers and a mini-vineyard. The one thing that made this place shine to me was the great amount of pride the owners (only Scarlett's son Derek was on-hand during our stay) take in ensuring a good stay for their guests. Breakfast was delicious - perfectly browned french toast, chicken tomato sausage, just-right coffee and a well-presented fruit platter. I would highly recommend Scarlett's as a great value and very hospitable stay.
Don't be mislead by their website. This is a first-rate place.

  • Stayed: April 2005
    • Value
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5  Thank visamix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2004

We found this B&B at the last minute, and were SO happy staying here. Scarlett is an absolute sweetheart, and her aviary of canaries and parakeets was a highlight. The rooms are spacious and comfortable (if someone is staying above you in the 2-story building, beware of the creaky stairs!), and the pool area in the back of the house is the perfect place to relax, surrounded by greenery, and sometimes a wild turkey or two. The hot breakfast in the morning is enormous (french toast, sausages, fresh fruit) and delicious. I will most definitely stay here again in the future. Rates are $135-$205.

  • Stayed: January 2004
    • Value
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6  Thank LeeSusanBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Scarlett's Country Inn

Address: 3918 Silverado Trl, Calistoga, CA 94515-9611
Region: United States > California > Napa Valley > Calistoga
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #24 of 27 B&Bs / Inns in Calistoga
Price Range: £115 - £166 (Based on Average Rates for a Standard Room)
Number of rooms: 3
Official Description (provided by the hotel):
Cozy, private bed and breakfast nestled into the heart of the valley, halfway between St. Helena and Calistoga. Intimate, serene, and friendly - a perfect place for a night away. Currently closed for renovation. ... more   less 
Also Known As:
Country Inn Calistoga
Calistoga Country Inn

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