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“Great Get Away” 4 of 5 bubbles
Review of BEST WESTERN PLUS Stevenson Manor

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BEST WESTERN PLUS Stevenson Manor
Ranked #8 of 15 Hotels in Calistoga
Certificate of Excellence
Roseville, California
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Get Away”
4 of 5 bubbles Reviewed 20 April 2014

Enjoyed a good night's rest.We had a nice large room, very clean. Friendly person at the check in desk. Convenient location for touring Calistoga. Need a couple of larger tables in the breakfast area for parties of four.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank PKMG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammie Q, Manager at BEST WESTERN PLUS Stevenson Manor, responded to this review, 17 May 2014
Thank you for staying with us and for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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665 reviews from our community

Traveller rating
    363
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    44
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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  • English first
  • French first
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English first
Oxford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 April 2014

This hotel was a real 'fin'. It was a good price and a very convenient location. The only real issue was noise. The noise of people showering in other rooms and the air conditioning. Ours was noisy but having requested a quiet room, we found ourselves above the laundry and that must have had an industrial air con unit. Overall, good value for money and would use again.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammie Q, Manager at BEST WESTERN PLUS Stevenson Manor, responded to this review, 18 April 2014
Thank you for your feedback on the noisy showers and air conditioning. I'll definitely have maintenance look into the plumbing and noisy units and do any preventative work to reduce the unwelcome sounds.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SF
Level Contributor
57 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 13 April 2014

This was a last minute trip for us so we were glad to find a place to stay.

Check-in was very quick and efficient. The receptionist was extremely helpful. We were informed about our free breakfast, pool location etc.. The room is very large and clean. The only complaint I would have is noise. I could hear the people next door talking in the middle of the night. The bed I thought was very comfortable and can't complain about the pillows either.

The bathroom was very clean and big.

The breakfast seemed pretty good too. A lot of options but we skipped it to try a breakfast place in Calistoga.

I would consider staying here again.

Room Tip: 207 faces the pool. When there are people around if gets loud so you can't open the windows.
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank musti_SF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammie Q, Manager at BEST WESTERN PLUS Stevenson Manor, responded to this review, 14 April 2014
Thank you for selecting us for your stay in Calistoga.

My apologies regarding the noise from your neighbor. I'm sorry that it disturbed your sleep.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Folsom, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 April 2014

The room, the amentities, the service and the food were exceptional. The only negative encountered on our stay was the noise from the adjoining room and the noise from the room above. The noise of footsteps from the room above in the middle of the night was loud enough to wake us. Other than the noise, the experience was as excellent as expected for a Best Western hotel. We enjoyed how close the hotel was from downtown where we had dinner.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammie Q, Manager at BEST WESTERN PLUS Stevenson Manor, responded to this review, 11 April 2014
Thank you for your review. We are pleased that your overall stay in Calistoga was a positive one.

I'm sorry that your sleep was disturbed by the noise from surrounding rooms. We are looking into ways to reduce the noise transfer during our next renovation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calistoga, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 6 April 2014

We come in to town at 7 am call the resort and ask if we can get the next available room. We find out that our call was ignored and as I stand in line to check in at 3 check in time we are told room not ready. While I hear the house keepers laugh in the back round. Not mention found pubic hair in the shower and old towels under the sink I will never stay here again clean the bathroom before you let people to there room.

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Mlaverone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammie Q, Manager at BEST WESTERN PLUS Stevenson Manor, responded to this review, 7 April 2014
My sincerest apologies that we were unable to accommodate your early check in request and that your wait during check in was uncomfortable. We try to consistently meet our guests needs and I have spoken to the staff regarding how your situation could of been handled with more efficiency.

I am equally concerned regarding your statements of cleanliness. The shower and towels being dirty is a rare occurrence for us. I hope that you contacted the front desk immediately so that we could do a proper cleaning for the shower and replace the towels.

Although, we are upset by your comments, I am grateful to you for voicing your concerns so that I may work with the staff to improve upon our customer service and cleanliness of the guest rooms.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalama, Washington
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

The Stevenson Manor is a well-maintained smaller Best Western Plus hotel, which gives it a family-like feel. The room was very comfortable, with everything we needed. The hotel breakfast was satisfactory, and the coffee was much better than most hotel breakfasts. The front desk staff were very helpful and friendly.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank wishIwasthere99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammie Q, Manager at BEST WESTERN PLUS Stevenson Manor, responded to this review, 7 April 2014
Thank you for writing a review for Stevenson Manor. Your time and courtesy is a value to us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 5 April 2014

We stayed here while in the area for knee replacement surgery with Dr. Coon. The staff was so accommodating to our needs for a downstairs room. The rooms are very clean, tastefully decorated and comfortable. Great accommodations and value for all the extras.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 739debrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammie Q, Manager at BEST WESTERN PLUS Stevenson Manor, responded to this review, 7 April 2014
Thank you for your time in writing a review, it is greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Stevenson Manor

Property: BEST WESTERN PLUS Stevenson Manor
Address: 1830 Lincoln Ave, Calistoga, CA 94515-1115
Phone Number:
Region: United States > California > Napa Valley > Calistoga
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Calistoga
#4 Romantic Hotel in Calistoga
#7 Business Hotel in Calistoga
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Stevenson Manor 2.5*
Number of rooms: 34
Official Description (provided by the hotel):
Now through August the hotel's central courtyard is closed for renovations. We are expanding the breakfast room and lobby, plus adding an elevator. It will be noisy and messy Monday - Friday from 9 AM-5 PM. Best Western PLUS Stevenson Manor offers guest-focused, Calistoga lodging. Discover wine country relaxation in our 34 Calistoga guestrooms outfitted with boutique-style hotel services, features, and amenities. Select from a variety of Calistoga vacation packages to experience one of the best Calistoga, California getaways. ... more   less 
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Also Known As:
Best Western Plus Stevenson Manor Hotel Calistoga
Best Western Calistoga
Stevenson Manor Hotel

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