The short version:
A housekeeper stole my engagement ring; the entire staff was completely uncaring about the incident and didn't do a single thing about it. (they wouldn't even speak with their own housekeeping staff until I got someone from corporate involved).
Also, I'd echo the other reviews here about not-the-cleanest ... when we checked in, there were hair ties, with hair stuck in them, in the bathroom drawers, and partially eaten food in the fridge. That's just gross.
The long-winded story:
We stayed at this Residence Inn for 3 weeks when we moved to the area, while we were waiting for our home to be ready. The evening before our movers were scheduled to move us into our home, I put the two rings that I always wear into my plastic travel jewelry case, and then put the jewelry case into the dresser, where I’d been keeping it the entire 3 weeks we’d been staying at the hotel. One of the rings was my engagement ring. I did not want to wear any jewelry on moving/unpacking day, as I didn’t want to lose it. The next day we checked out of the hotel and brought all of our things to our home, and began unpacking. I realized that night that my engagement ring was missing from my jewelry case – the other ring was there, right where I’d put it, along with all of my other jewelry, but the engagement ring (obviously the most expensive item) was gone. Note that the "jewelry case" is actually a fishing tackle box - very sturdy with secure clasps. I immediately called the hotel; they let me know that the room had already been checked into by someone else and they couldn’t enter the room or knock, as it was late. My husband went down to the hotel early the next morning, where the front desk gave him the run around. I called the hotel that afternoon, and they acted like they had no idea what I was talking about. When I explained the situation, they again stated someone had rented the room, but said they would speak to the housekeeping staff and call me back. No one called me back, so I called again the next day; I was told that no one had yet spoke to housekeeping, nor had they even knocked on the door to see if the current tenants would let them look around the room. Since I could not get anyone to take any action at the hotel, I then called a person at Corporate Marriott, whose contact info I got through my company's relocation team. The corporate person got in touch with the manager at the Residence Inn who finally called me back. According to the manager, no one had informed her of the situation. She basically told me there was nothing they could do other than search the room, and claimed that nothing like this had ever happened before. I filed a police report that evening, but, given that it was 3-4 days after the ring was stolen, I doubt the ring will be found. I was later contacted by someone at Marriott corporate claims office who informed me that this was not Marriott’s fault, and they would not take any responsibility, but to please call them if I found the ring. Seriously?
I understand that these things happen, I was an idiot to leave my ring there, and clearly they have one dishonest employee. What I find unacceptable, however, is that the rest of the staff was so uncaring and uncommunicative about this event (which, given the sentimental nature of what was stolen, was pretty awful for me). I know these places are franchised, but I won't be staying at ANY Marriott in the future, as I just don't want to be reminded of this one.
- Official Description (provided by the hotel):
- Whether traveling for business or leisure, Residence Inn Camarillo offers the perfect blend of comfort and convenience for your next getaway to sunny Southern California. Our extended-stay hotel is near popular attractions including the Naval Air Base of Ventura County, Point Mugu, Port Hueneme, California State University Channel Islands and Camarillo Premium Outlets. Stay well-connected with our complimentary high-speed Wi-Fi, available property-wide. Get each morning off to a great start when indulging at our free hot breakfast buffet featuring healthy and hearty options. During downtime, maintain your workout routine in our fitness center or at our outdoor pool. Stylish, spacious suites await when it comes time to retire for the night. Our accommodations boast separate living, sleeping and eating areas plus fully equipped kitchens so you'll feel right at home. Friendly staff, modern amenities and a prime location are just the ingredients you need for a stress-free escape at Residence Inn Camarillo. ... more less
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- Also Known As:
- Residence Inn Camarillo Hotel Camarillo