As most can tell from the pictures alone, this is a gorgeous piece of property. It is beautiful, serene, and just a peaceful place to spend a few days. There are good things and bad and I think for the most part the good outweighs the bad but the place could use some work.
From reading earlier reviews it seemed as if a common complaint was with the food. I thought the food was pretty good. Certainly not the best food I've ever had at a resort but far from the worst. The prices are what I'd consider to be average resort prices; a little bit on the pricey side but not anything I'd lose sleep over.
There also seem to be a few complaints about the day-trippers coming in and taking over the grounds. I saw them here and there and they do tend to stand out a little bit. None of them really bothered me so I didn't feel it was a big deal.
Another strength of the resort is its staff. They are all extremely friendly, quick, and efficient. Anything you need, ask and it's taken care of.
So where does Borinquen fall short? Why would I probably not go back? It's mainly in the details. Too many things don't work, aren't properly staffed, or are just plain missing to make this place an above-average luxury resort.
My stay started with being put into a room that reeked of mold. The employees were very accommodating and allowed us to switch rooms. Problem solved...we thought. We were actually upgraded to a larger room (a suite at an additional cost) that was nice enough. Problem was the shower barely worked (not enough water pressure for a woman to wash her hair and no hot water). The bathroom was HUGE! One of the nicest I've ever stayed in actually. Unfortunately there were no blinds so any neighbors had a free show through the picture windows. There were places to hang the blinds but it just hadn't been done. Also lacking in the bathroom were hooks. There was a grand total of one. When you're dealing with wet swimsuits, towels, and clothes it gets crowded fast.
Other great features of the resort are the various pools. The resort pool is beautiful and has plenty of chairs plus towel service. It also has a swim-up bar. Unfortunately it's understaffed. I waited for 45 minutes hoping for a drink and never saw an employee. We tried to use the thermal hot springs after doing the mud treatments and somehow they had neglected to turn on the cold water (to offset the natural hot water) so they were unusable.
It should be noted that most of the issues described above the resort was quick to at least try to fix. Anything we asked they made every effort to try and get right. Unfortunately some of the issues just couldn't be fixed (like the shower and bathroom issues) but they at least tried.
So some people might read this and think our standards were too high, especially in Costa Rica. Maybe so but for me it's hard to give a resort that calls itself "luxury" 4 or 5 stars when so many things are wrong and require service. Borinquen is a beautiful place and has great employees but it's just not worthy of being called "very good" or "excellent" with its lack of attention to detail.
- Official Description (provided by the hotel):
- The Hot Springs Spa at Borinquen Mountain Resort is your exclusive vacation spot located in Guanacaste in the North Pacific Region of Costa Rica.The Hotel was designed and created in 1999 with the sole purpose of unlocking the exceptional beauty of the Rincon de la Vieja countryside and bringing it to the world. When you visit Hotel Borinquen you are literally stepping into a world apart. ... more less
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- Also Known As:
- Hotel Borinquen Mountain Rincon De La Vieja
- Resort Borinquen Mountain
- Hotel Borinquen Mountain Resort Costa Rica/Rincon De La Vieja