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“Rude, did not honor reservation, call first,go somewhere else”

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Hotel Borinquen Mountain Resort
Certificate of Excellence
Corolla, North Carolina
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Rude, did not honor reservation, call first,go somewhere else”
Reviewed 31 January 2014 via mobile

We booked this hotel for two nights at $343 a night to cap off our vacation. Resort looked great. But when I called they could not find our reservation. booking.com and Priceline confirmed the reservation but hotel didn't have it. Come to find out they were overbooked. However there are at least 3 sites still booking rooms for the same nights. Hotel desk just said there is no reservation under your name and hung up. Called back, on hold. Booking.com called them and had similar issue. Had to wait 20 minutes to get an answer, which was "overbooked"......

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Trailer Guy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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English first
Portland, Maine
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 January 2014

The scenery at Borinquen is second to none, and the setting being on a working estate makes it a truly unique experience. Our separate bungalow was well appointed, but was showing signs of wear and distress. The outside light was non-functional (I repaired it enough so we could enjoy the stunning views from our balcony) and the bathroom was infested with ants, but they were localized to the corner... The food was fantastic and the natural volcanic sauna, mud bath, and hot springs were quite memorable, but in need of some basic repairs. All in all.... a great experience that could be world-class with minimal effort.

Room Tip: Go with a single bungalow in the room # 200's (we had 208), a great buy and good privacy.
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  • Stayed January 2014, travelled as a couple
    • Value
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Thank NRGJeepfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
239 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 26 January 2014

Hotel, secluded is its own large natural valley, is conveniently close to Liberia airport and beach hotels, which is a mixed blessing.

We spent three nights in Casita or “Junior Suite #4” up on the hill of the hotel. We think the privacy of these units is worth the rate premium. They are roomy with beautiful furnishings, huge showers, nice living rooms, and sit among the treetops. Without really searching, from our deck we saw a family of white-faced monkeys swinging by. Also saw toucans, magpies, parrots, several iguanas and various large and very majestic vultures. Did not see howler monkeys here, but you can hear the alpha males at 4 a.m. and 5 p.m. or so, daily.

The Snack Bar, restaurants and room service food was all of consistently high quality at reasonable prices. Highlights were the tasty, zesty and hearty Chicken Burrito and the toothsome and delicious Beef “Lomito” Casado dinner.

The Hotel features various amenities for overnight guests but also caters to many day-trippers who descend from tour buses daily. Below the Reception area is a tired, cracked and oft-patched, swimming pool area festooned with faux-stone crumbling concrete boulders and a tired swim-up pool bar, (awkwardly reminiscent of a long torn down tiki-motif motel in Kissimmee or somewhere). The walk down is traveled over threadbare Astroturf-carpeted stairs trampled by decades of hoards venturing from an air-conditioned coach into the “wild” to take a “genuine” mud bath in authentic poured-concrete pools. Since this area is such a big attraction and requisitely a profit-center, perhaps it is time (after 30 years of operation), to invest in these deferred maintenance issues. With the Hotel’s professed emphasis on the Nature, the only apparent natural feature in the pool environs is a funky volcanic sauna, and a lovely stream, which were really terrific.

Other “distractions” in this many-hundred acre sanctuary, are what we found to be the unnerving, and undoubtedly highly profitable, “adventure activities” of zip lining and ATV riding. These offer terrific opportunities to alienate native animals and fellow guests alike with gusto. How would one expect (or care I suppose), to encounter a lovely bird or monkey whilst speeding along in the canopy pretending to “experience” nature? Or how about the singular thrill of scaring the poop out of an unsuspecting iguana as you accelerate past at full throttle?

We enjoyed some fairly strenuous hiking, and a lovely, natural horseback trail ride to a nearby waterfall, well worth it. Ask for “Caleb” as your guide. A very charming and smart 19-year old devoted student of nature.

In many of the hostelries we enjoyed this trip, most often the general managers have been enthusiastic participants; warm hosts to their overnight guests. There is no such culture at hotel Borinquen. One gathers that “management” is remote, and perhaps disinterested. Maybe the place has gone stale after so much traffic over its 30 year lifespan.

Room Tip: Stay in a Junior Suite, well worth the upcharge.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank westlakeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 January 2014

I have made several repeat trips to Costa Rica since 2010. Our last adventure in 2013 brought us to Borinquen! Nestled in the foothills next to Rincon del Vieja National Park. We stayed in this resort a couple of days hoping to hike in the national park but the park trails were closed due to Volcanic Activity. Instead we rode ATVs in the mountains, rode horses in the rolling meadows and enjoyed the hot springs and mud baths at the resort. The food was excellent in the dining hall...bring a good book because there is absolutely no night life.

Room Tip: Get a bungalow at the bottom of the hill. This resort is on a hillside that would challenge a mount...
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  • Stayed November 2013, travelled with family
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Helpful?
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 January 2014

So after a long trek from Tamarindo up to Borinquen, my husband and I were looking forward to a relaxing and romantic last 2 nights in CR. The property is beautiful with great landscaping and wildlife around (we saw howlers, spider monkeys, iguanas, exotic birds). However, as we settled into our bungalow deluxe I found there was zero hot water 2 minutes into my shower. Called the front desk, they had someone come out and assess it would take hours to fix. They offered to move us - fine. Half washed hair, we transport over to bungalow 216. Farther away and worst view from a previous room (204). I start to (finish) my shower when the foot spout shoots off and shower dissipates. Fantastic... Call front desk again, maintenance guy comes again (laughs) has to go back to get calk to fix it. At this point, after 2 calls the front desk should've upgraded us to better room with a properly working shower situation. But alas, no they didn't. When the shower was finally ready the water went in and out of scalding hot to freezing. It was completely ridiculous having to deal with this for the money we were paying.

The upsides were the activities that were fun and the bungalows were quite large. However, everything seemed run down and I felt like $250/night was a waste for what we got. The restaurant's only eatable food is fish. Don't try the soups, pasta, or pork - all are basically inedible.

I hate writing this because I was really hoping for a positive experience, however, I feel if we ever came back to the area, we wouldn't come back here.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlondestMamba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, VA, USA
Level Contributor
97 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 17 January 2014

This was our first trip to Costa Rica and we spent one week at the Borinquen and another on the ocean. I chose the Borinquen mostly based on reviews from this site and we were not disappointed. Our stay was in December and we rented a junior suite, which is totally worth the money for the views and the privacy. We were located on the highest point and were able to park our car up there, as a walk to and from the restaurants and other facilities is way too steep to do throughout the day. Our room had living room and separate bedroom with a king bed. The TV was broken when we arrived but quickly fixed. The furnishings are ok-somewhat dated. The bathroom was enormous and beautiful, but the water pressure was terrible and there was no way to ever fill the gigantic tub as the hot water ran out and it took over an hour to get to 2/3 full. Th bathroom needs several more hooks for hanging items.
The property is the reason to stay here. It is a fantastic working ranch, with about 12,000 acres of rolling hills, waterfalls, jungle, and pasture that horses and cows, and water buffalo roam. We took advantage of all their activities and saw it all both on horseback and ATV. Ask for Luis for you guide. He was fantastic and made the adventure amazing with his ability to spot monkeys, toucans, and other wildlife as we rode through the jungle. There is a zip line that is also not to be missed.
The resort bills itself as a spa which is why I am only giving 4 stars. While we did not purchase any spa treatments, there are three thermal pools and volcanic mud for general use. The outdoor showers were cold water and the "hot" pool was almost scalding, which is only a sign of improper maintenance. There is a natural steam room by the pool which is literally falling apart. My husband opened the door and it fell right off the hinges!
There are many criticisms about the food, but we thought it was really good and were never disappointed. However, the service was very uneven, especially in the evening dining room. This is very fancy in decor, but there was never a clear head waiter, language was sometimes a problem and food often took a very long time to arrive. With some proper service training this can really be an excellent dining experience. That said, the staff was so friendly and attempted to make every effort to please...they just need better training and in some cases, more people as the pool snack bar was often understaffed. If you drink, wine and beer are the better choices as we were never able to order a mixed drink that had any alcohol in it.
With some attention to detail, this property has every chance of being a 5 star resort and I highly recommend it.

Room Tip: Spend the extra on a junior suite...the views alone are worth it.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank onionryder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings, Montana
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 January 2014

My wife, daughter and I spent 3 nights at Hotel Borinquen. The setting is a 10!. The activities and staff that run the activities are good. The food staff are good. We zip-lined, rode horses, did the mud baths, relaxed by the pool. All was good. New Years celebration (band, dancing, fireworks) was fun.

Problems: Check-in time is 3PM. We arrived about that time and were given the keys to our room. We did not have any towels and a lamp on the night stand was broken. I called the desk about the towels and lamp. A worker took the lamp and said he would be back. We never saw the lamp again. Long story short we finally got towels around 5:30 PM just in time to freshen up before dinner. The next day we got up early and did several activities. Returning to our room (needing a shower) approx. 3PM to find out it had not been cleaned. I called the desk and was told they would send housekeeping up to our villa. At 4PM I went to the lobby to again ask that our room be cleaned. Long story short - it was finally cleaned approx. Housekeeping was poor our entire stay. Front Desk administration very average for a "resort." Never felt the front desk understood the value of taking good care of guests.

  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wayne n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Borinquen Mountain Resort

Property: Hotel Borinquen Mountain Resort
Address: P.O. Box 108, Rincon de La Vieja 5000, Costa Rica
Region: Costa Rica > Province of Guanacaste > Rincon de La Vieja
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 7 Hotels in Rincon de La Vieja
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Borinquen Mountain Resort 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
The Hot Springs Spa at Borinquen Mountain Resort is your exclusive vacation spot located in Guanacaste in the North Pacific Region of Costa Rica.The Hotel was designed and created in 1999 with the sole purpose of unlocking the exceptional beauty of the Rincon de la Vieja countryside and bringing it to the world. When you visit Hotel Borinquen you are literally stepping into a world apart. ... more   less 
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Also Known As:
Hotel Borinquen Mountain Rincon De La Vieja
Resort Borinquen Mountain
Hotel Borinquen Mountain Resort Costa Rica/Rincon De La Vieja

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