My daughter and I stayed at this hotel recently because we had medical appointments in the area. It seemed safe and decent according to reviews...but it was not. The front desk man was kind and polite....at first. I had to call him to ask about the lock. He said the chain on the door was obsolete and to use the black button, but it did not work, and even if it did, the entire door frame was coming off so nothing would hold the door shut. Then the TV did not work, so he had to come fix that. Then the a/c did not work so he told me to be patient. We waited an hour, it was so hot that we were sweating in our room. I asked for a new room and he said no. I did not feel safe or comfortable in the room. He said all he could do was give us a fan. Even with that on, we were sweating all night. The window was glued shut and would not open. I was not able to sleep a wink and my poor daughter with her migraine was miserable. I did not want to leave the hotel as I was afraid to be out after dark and only wanted to get her a good rest before her next appointment, but obviously that was not possible here. The breakfast was stale muffins and cereal so we passed on that too. The really sad part is when my travel company called to ask about it, the manager lied and said I slammed the door and was yelling....not what I would ever do, especially with a child who had a migraine! It was horrible!
- Official Description (provided by the hotel):
- Welcome to the Carlyle Hotel in Campbell, California located just off Hwy 17. After a long, tiring day on the road, there's nothing better than checking into the Carlyle Hotel that offers the best location, the most amenities and a totally stress free environment. From the time the guest steps into the Carlyle Hotel lobby, they are surrounded by European Renaissance artwork. Imported marble, crystal chandeliers, Queen Anne furnishings and superior guest service. Our spacious guest rooms are well decorated with fine Queen Anne cherry furnishing as well as Crystal chandelier, armoire and well-lighted desk. If you want truly affordable Luxury, look no further! Carlyle Hotel in Campbell will be the easiest part of your trip. At the Carlyle Hotel, we want you to enjoy your stay and to help make sure that happens we offer beautiful, clean rooms, to help you relax at the end of a busy day.Every morning our Carlyle Hotel guests are invited to enjoy our complimentary Breakfast Buffet. Our Breakfast spread includes eggs, sausage, potatoes, fresh fruit, hot or cold cereals, fresh hot waffles, breads, pastries, assorted juices, teas, and fresh brewed coffee.Carlyle Hotel visitors are close to Los Gatos Creek recreational areas that offer boating, hiking, and picnic areas. There are several shops and a variety of restaurants located in the surrounding area. Our hotel is accessible to Highway 17, 880, 85, 280 and 101. ... more less
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- Also Known As:
- Carlyle Hotel Campbell
- Best Western Campbell