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“Tired property has obviously seen better days”

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Residence Inn San Jose Campbell
Ranked #5 of 9 Hotels in Campbell
California
Level 5 Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Tired property has obviously seen better days”
Reviewed 8 July 2013 via mobile

Although the space was adequate in our room, the old, dated furnishings and finishes were depressing.
There were slightly dirty areas everywhere we looked--bathing small children in the dingy bathtub was unpleasant. The curved shower curtain rod had obviously been installed in some attempt to update, but left no space at all between tub and toilet.
After one night there , we found another property in the area that was lovely, well-maintained, and a better value.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mambolimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review, 20 September 2013
On behalf of our staff I greatly apologize for your experience at our hotel. With our property being an older property we have to dilgiently maintain the hotel, and I am sorry that we fell short of this for you. I have worked with our Engineering team to ensure that the bath tubs are up kept, and our bath tubs are slated for a resurfacing. Thank you for your feedback. Again, I greatly apologize for your experience and hope that when you return to the Campbell Area you will give us another shot!
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111 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
San Jose, California
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2013

It was a little difficult to find only because we didnt see it at the freeway entrance, but after making a right turn and another there it was. Big and beautiful! I cant say enough about the accommodations at this Hotel. The room was absolutely comfortable, the beds were amazing and the bedding was fluffy and clean!
We had a room with a tub and shower. Both were clean and very spacious. The staff greeted us like we were family and had answers to all of our questoins. If you are staying in the Campbell or San Jose area, I highly reccommend this hotel. The room also had a fridge and microwave. Location is just a block from a major shopping center (Pruneyard).
I will be staying there again!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lori b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review, 20 September 2013
On behalf of the entire staff I thank you for your five star positive review! We are delighted that you enjoyed our "fluffy bedding," great way to explain the furnishings. When you return to the Campbell Area we look forward to hosting you again.
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Brea, California
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 June 2013

I had to go to Campbell three weekends for business recently, and I stayed at this hotel all three times. It was a very pleasant surprise how nice the hotel was. The reception area has a modern vibe with great decor, the rooms are great, and the gym is fantastic. You are very close to the dining and shopping in downtown Campbell, and you are very freeway-close (100 yards to an on-ramp). I will definitely stay there again the next time I'm in town.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScottM92821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review, 20 September 2013
Many thanks for sharing your positive experience at the Reisidence Inn Campbell on Trip Advisor. We sincerely appreciate your kind words. Our team is committed to providing a warm welcoming atmosphere and we are thrilled you enjoyed your stay. On behalf of our entire staff, we look forward to being of service to you on your next trip to the Campbell area.
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LA
Level 4 Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 June 2013

They are not all the same. This one stands out from the average courtyard. The room we stayed in was not only clean but modern, central air as opposed to a noisy window unit and the bathroom exhaust noise was less due in part to a larger vent opening. But it could be improved by using a vent closure lever, like the ones used for the air feeding into most homes. As is the noise was reduced enough to allow for sleeping by closing the bathroom door. Inn our case that proved difficult as our nine year old wanted the bathroom light on and the door a jar, due to her fear of the dark. But this also brings out a good attribute, with the dark curtains closed and the lights out, the room is quite dark and quiet and makes for a peaceful night's sleep. The bathroom is spacious and the glass wall/door shower can support two adults if you are so inclined. The staff and eating facilities are AAA, but the food value is reduced by the cost, which of course is higher. Good location and central to anything you might need including a Frys electronics store just down the street within walking distance IMHO.

Room Tip: Higher the better and facing away from the main road and train tracks and ground lighting, try to ge...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review, 20 September 2013
Many thanks for sharing your positive experience at the Reisidence Inn Campbell on Trip Advisor. We sincerely appreciate your kind words. Our team is committed to providing a warm welcoming atmosphere and we are thrilled you enjoyed your stay. On behalf of our entire staff, we look forward to being of service to you on your next trip to the Campbell area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Ana, California
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 May 2013

Am surprised at the prices of hotels in Campbell. This is affordable and the place is kept. Kitchen has basic utensils with full range and oven. The room is one big box. The hotel does not offer twins or double beds so don't go looking. Had to do a bit a rearranging of furniture to use the sofa bed. Note- not walkable to anything (its safe, just nowhere to to walk to) Would stay again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review, 20 September 2013
Many thanks for sharing your positive experience at the Reisidence Inn Campbell on Trip Advisor. We sincerely appreciate your kind words. Our team is committed to providing a warm welcoming atmosphere and we are thrilled you enjoyed your stay. On behalf of our entire staff, we look forward to being of service to you on your next trip to the Campbell area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nazareth, Pennsylvania
Level 6 Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 May 2013

It baffles me how Residence Inn got under the Marriott brand, its so classy that it stands out compared to the other Marriott places i have stayed. Once more just when I am about to dump Marriott, Residence to the rescue. The kitchen had marble counter tops, plus an eating table in kitchen. Comfortable kitchen and neat. There was plenty of space in the room, even a seperate coat closet. I have not like a studio suite before but this one was so comfortable that I did not mind at all. The room was on the ground floor but sound proof windows meant i did not hear much from the outside.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellerTrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review, 20 September 2013
Many thanks for sharing your positive experience at the Reisidence Inn Campbell on Trip Advisor. We sincerely appreciate your kind words. Our team is committed to providing a warm welcoming atmosphere and we are thrilled you enjoyed your stay. On behalf of our entire staff, we look forward to being of service to you on your next trip to the Campbell area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level 5 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 March 2013

Good place to stay for my family of six. We had a loft room which was great for all of us. The hotel is very nice and has a great staff that was very helpful and quick when I needed more towels for our stay. There was a nice breakfast in the morning and the grounds were kept very tidy. Minor problems: A broken lock on the window in our room that we had to rig with a utensil to keep locked and no laundry facility. Aside from that, it was a good stay!

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank lovetowinbingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review, 21 March 2013
@lovetowinbingo,
I'm so glad you and your family were able to enjoy yourselves on your trip, we actively strive to make each guest experience unique and enjoyable. We hope you choose our location again when visiting the area in the future, we look forward to serving you!

Brett Myers- General Manager
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Additional Information about Residence Inn San Jose Campbell

Property: Residence Inn San Jose Campbell
Address: 2761 S Bascom Ave, Campbell, CA 95008-6207
Region: United States > California > Campbell
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Campbell
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn San Jose Campbell 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Residence Inn San Jose Campbell Hotel Campbell
Campbell Residence Inn
Residence Inn Campbell

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