I have been here twice and absolutely love it! Both times I had the My Lady's Respite with Earl Gray and I have tried both the tiramisu and lemon cheesecake for dessert. Both were good, but I prefer the lemon cheesecake. The tiramisu was a bit sweet, but props for using Hershey's chocolate on top!
I looked at both the Campbell and Santana Row locations for my Bachelorette Party and went with the Campbell location. It seems from the reviews that the difference between the two is that you are rushed more at Santana Row and that location also does not allow you to select your own tea or dessert. Both of these are pre-selected with your menu selection. As I have not been to the Santana Row location, I cannot confirm this. But I can definitely say that at Campbell you can choose both AND you get a full 2 hours for each tea. We had enough time for a full tea for 5 and gift opening before time ran out. No one rushed us, so I assume that if we had dallied longer than 2 hours, it would have been all right. Please DO budget at least 90 minutes to finish the tea! 2 hours if possible.
Some people complain about the prices vs, the portions, but they will refill your whole tea pot at no extra charge and if you eat your food slowly (as is proper Victorian etiquette), you do feel like you had a full meal. In my lifetime, I have packed away a 35 oz steak in 1 sitting, but at this meal I could not even finish the last of my cheesecake. I think the portions are more than sufficient. And I agree with other posters that you are paying for the atmosphere and ambiance too.
The staff is extremely friendly and the food terrific. I wish I could go here more often!
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