Our 1 night stay left a lot to be desired after an awful experience. Firstly upon arrival, the staff were not helpful when it came to checking in and the only way they knew of my booking was by matching my name from my passport, we were then thrown a key over the desk to room 342 and given no further direction – this hotel is split into 3 separate buildings, 1 is the reception and the other 2 are rooms – as this wasn’t explained we continued to a door to the right of the reception desk thinking to go upstairs and upon realising this wasn’t correct we received laughter from the reception staff and still no offer of help, we asked where to go and they pointed at the front door, again not helpful. After this we realized there was a building about 100m to the back of the reception building, we continued to the building up 3 flights of stairs with very heavy luggage only to realize this building was incorrect as there were no listed numbers on the stairwells, in hot weather we lugged our bags back down to the bottom and went up the adjacent building to find our room. Upon entering the room we knew what to expect as it is a budget room, however finding 2 single beds instead of the requested double along with urine on the toilet and stained carpet we were taken back, we placed our bags down and sat on the beds, there is no other way to describe them than hard as a rock – it was very uncomfortable and left a barely sleep filled night. Another issue was the only power points available were where the TV and refrigerator were plugged into – odd and inconvenient. There was no point asking reception to fix the issues as they couldn't understand us.
The morning of check out arrived and awoke to the cleaner outside the door making all sorts of noise, then we packed and left the room, as we were going down the stairs I slipped quite badly down the stairs on water that was covering them, cutting open the back of my left heel and banging my right knee and toe – leaving me in a fair amount of pain, my partner notified the nearby cleaner that the stairs were wet and I had fallen and all she did was smile and laugh. After struggling to walk up to reception to report the incident and await our impending taxi, my partner notified the reception staff that I had fallen down the stair and was injured, they responded with smiles and laughter – he asked for some assistance and asked for the manager, the 2 staff pointed to an older woman at the end of the desk and he went to her and asked her to come around the desk to see my leg and she smiled and nodded but didn't come around and then took a phone call. I managed to usher a staff member from behind the desk to show her my bleeding foot and again no help, we repeatedly asked for a plaster or bandage and no help was given. I understand we were travelling in a country where English is not the first language however seeing someone bleeding and hurt is something words do not need to be used for and still the staff did not help. Our taxi arrived and we left very angered that this was the way our trip to Thailand was ending.
The terrible service we had received was inexcusable and beyond the worst we have experienced staying in many hotels across the world.
- Official Description (provided by the hotel):
- Riverside Hotel is next to Krabi River about 2-minute walk. Riverside Hotel is located in Krabi Town, about 5 minute walk to the center of Krabi where yu can get some food and drinks. There are 2 seperate building providing different room types which are Standard Room and Standard Room with Balcony. Standard Room is decorated for bugget travelers while Standard Room with Balcony is fully furnished with flatted screen TV, refridgerator, air-con, hot shower, hair dryer, kettle and free wifi. Our standard Room has television, refridgerator, hot shower and free wifi. We have 24-hour front desk who can assist you along your stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Ctrip TA, Agoda, Travel Republic (UK), TripOnline SA, Evoline ltd and HotelQuickly so you can book your Riverside Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Riverside Hotel Krabi, Thailand