When we arrived we thought it looked "OK" from outside - the hotel clerk said we were staying in a "really nice room" which leads me to wonder how horrible the other rooms were. Bed bugs - bugs above the shower. TV remote didn't work - complained twice - bed was so uncomfortable we had to pretend we were camping and just deal with it. When we checked out I wanted to "complain" and there was no one around just a note that said "leave keys here" I knew this was not a 4 star but this is not even a 2 star!
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