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“Fair value, good service, clean” 4 of 5 bubbles
Review of BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites

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BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites
Ranked #2 of 4 Hotels in Capitola
Certificate of Excellence
California
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Fair value, good service, clean”
4 of 5 bubbles Reviewed 18 June 2012

I stayed in three different rooms here over a short period of time-- it had nothing to do with hotel management-- and I only mention it because I was impressed that, during a very busy time, there wasn't a single thing wrong with any of the rooms and each was very clean. I totally agree that the parking is easy. Capitola is a very safe town only a short drive from Santa Cruz. There's a small shopping center next door to this hotel with a deli, a bagel shop, a grocery store, and an honest-to-goodness independent bookstore (next I'll claim there was a dinosaur too, but really, the independent bookstore is there!). Further into this shopping center is a taco shop and a laundromat (and other stores, too, I think a hardware store an chocolate store). A block away is a mall with Target, Kohl's, Sears, Macy's. It's about 20 minutes drive to the ultra-awesome Nisene Marks state park.
Yes, it is not by the beach. May I respectfully suggest that folks consider using Google maps in order to help them evaluate advertising claims?

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank comedor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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590 reviews from our community

Traveller rating
    376
    161
    38
    10
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
marysville ohio
Level Contributor
560 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
2 of 5 bubbles Reviewed 15 June 2012

First of all it's not "by the sea". Very misleading.
Secondly, on their website, they show another hotel, which is "by the sea".
Very misleading.
We arrived at 5:30 pm and they did not have our room ready yet.
They told us to "go wait and have a seat by the pool". They gave us towels and we headed to the tiny pool. There was another family there and there were not even enough chairs for us to "have a seat by the pool" .
Really a disappointment.
This was going to be our last night at the ocean.
Since there was not a room ready for us and we were exhausted from traveling all day we went and found another hotel.
A hotel "by the sea"...

Stayed June 2012, travelled with family
Helpful?
4 Thank lindas286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, California
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 13 June 2012

We have stayed at this hotel several times over the years.Every time has been an excellent stay.Rooms are clean,staff is friendly,parking is convenient.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 June 2012

My husband and I stayed here for an anniversary getaway. From the first contact, booking with the front desk, through the check out process, every employee was courteous and pleasant. One particular clerk, Christine, went the extra mile for me. I accidenly left something behind in our room. She personally mailed it to me and I had it in hand in less than 2 days. Wow!!! Thank you, Christine. With service like this, we will definitely return here in the future.

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank LSCMPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
129 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 31 May 2012

My husband and I stayed here for 3 days and then returned for one day on our drive back from the coast. The front desk clerks were so nice and helpful especially Blake, Steve and Andy the manager was great!. Blake gave us some tips for places to visit in Carmel and we made sure to see them. The hotel was clean and all the areas including the lobby and hallways were large. Our room was large and had a jacuzzi in it. We had a very comfortable king size bed and a flat screen tv. The pool was very nice and the hot tub also. The complimentary breakfast included, chocolate danishes which were fantastic, also waffles, yogurt, cereal, juice, coffee and had french vanilla and hazelnut creamers! bagels, toast. There was a deli within walking distance called Eriks who had great sandwiches and ceasur salad which we ate in our room once, there is a Little Ceasurs pizza across the street, there is also a Whole Foods just up the street. If we get a chance to return to this part of the world we will definitely stay here. This is a new hotel and definely looks great.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CubaqueenOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 8 May 2012

My husband Warren and I planned to drive the PCH from SFO To Carmel and thought maybe Santa Cruz was where we should be..MISTAKE..Yet a phone call away from Steve at The BEst Western Capitola..He was inviting extraordinary customer service and welcomed us to a great hotel. He made sure that we were totally taken care of,shared about Capitola ..the whole team here are GREAT..from Housekeeping to maintenance, the front office and the General Manager. After an awful time in SFO at a rather fancy hotel on Nob Hill this was a life saver..ALWAYS STAY AT THIS HOTEL..There is NOTHING WE COULD FAULT..Thank you all for excellent new accommodations, that are CLEAN, fresh b/fast, beautiful appointed rooms spacious, lovely gardens, easy to get too..YOU AMDE IT TEAM AND WE WILL BE BACK. THANK YOU ALL for a memorable stay that could have been a disaster for us you made it GREAT. THANK YOU ..Great meals in Town at The Paradise Grill..IT WAS AWESOME

Room Tip: Pay a little extra for a suite with a fireplace LOVELY
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Britty007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fresno
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 April 2012

I called the hotel directly to ask about proximity to Capitola village and was offered a much better room rate than what was online. The rooms were very modern and comfortable. I shared a room with two queen beds with a friend. An added bonus was that there were two sinks!....one in the main bathrom and one in the main room. The beds were super comfortable and the pillows were awesome.....cloudy but supportive and each bed had four pillows. For those of us who are pilllow sleepers, you are in heaven. They serve continentil breakfast in the lobby which included pastries, breads, waffles, yogurt, juices, cereals, breakfast sandwiches and hard boiled eggs. There are only 3 small tables near the food area for there is other seating nearby. Wish they would put shades up in food area windows. It was pretty bright. It's a few blocks walk to the beach and village. Not bad. There are restaurants and stores nearby. Staff is friendly and helpful. I would definitely recommend this hotel and definitely stay here again.

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank GaylaMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites

Property: BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites
Address: 1435 41st Ave., Capitola, CA 95010
Phone Number:
Region: United States > California > Capitola
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Capitola
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Our "Best of the Best" award-winning hotel is only eight blocks from quaint Capitola Village, California's oldest seaside resort, and three miles from the Santa Cruz Beach Boardwalk & Santa Cruz Wharf. We are at the center of a vacationer's paradise. Stroll through art galleries, antique shops, local wineries and majestic redwood forests. Observe the migration of elephant seals, gray whales and Monarch butterflies. Miles of beaches offer world-class surfing, fishing, boating and kayaking. ... more   less 
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Also Known As:
Best Western Plus Capitola By-The-Sea Inn And Suites
Best Western Plus Capitola By-The-Sea Hotel Capitola
Best Western Capitola
Capitola Best Western

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