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Reviews (746)
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All reviewssanta cruzmini suitewafflescookiesmovie theatergreat place to stayhard boiled eggspool and hot tubrooms are nicebreakfast sandwichpleasure pointwithin walking distancehome away from homebreakfast roomfront desk staffstayed nightsshort drive
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Reviewed 25 February 2014

Very clean and comfortable, pleasant and very accommodating staff. Check in and out was very fast. Awesome location. Safe and clean environment. Close to restaurants and shopping. We will definitely be back to this hotel.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
Thank Jeanine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded 27 February 2014

Jeanine, I'm very happy to hear that your enjoyed your time with us. Now that you've found us we look forward to hosting you in the future. Be well and we'll see you again.

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Reviewed 22 February 2014

Best Western Capitoa by the sea is our home away from home. We only stay at this hotel when we visit Capitola/Santa Cruz and have been for the past 4 years. It is very clean, updated and staff is very professional. The continental breakfast is amazing with many choices! Our family loves staying here!

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Best Western
Thank Rebecca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded 27 February 2014

Rebecca,

Thank you so much for your continued loyalty. It is an absolute pleasure having your family with us. It is families like yours that make our jobs enjoyable. We look forward to the next opportunity to welcome you home.

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Reviewed 22 February 2014

We had a great stay. The check in was very smooth. The hotel room was very spacious. We had a King bed and a sofa bed. The breakfast had a good selection. My kids loved the breakfast sandwich selection. It is located in an area with good shops/grocery stores,

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Best Western
Thank BarnaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded 27 February 2014

Dear BamaD,

Thank you for staying with us and taking the time to leave a review of your enjoyable time with us. Next time you and your family are coming to Capitola come back and see us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

Looking for a place to get away for Valentine's day we decided to go to Capitola. Glad we did and glad we found Best Western. We did not make prior reservations, but that didn't matter. Our host at the front desk was very friendly and found just the King room we wanted at a very reasonable price. A lovely 2 room suite. All was good. I would recommend this hotel to any one that wants a pleasant experience. Free Wifi and breakfast too!

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Karen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded 18 February 2014

Karen, thank you for choosing our little hotel for your romantic getaway weekend. I'm so happy that we were able to accommodate you on walk in basis on such a busy weekend. We'll look forward to having you with us again.

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Reviewed 12 February 2014

Our experience at Best Western Capitola was exceptional from the time we checked in to check out. Friendly, helpful staff, very clean rooms, well appointed, attention to detail superb. Highly recommend to others, and will definitely be back.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Louise F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded 15 February 2014

Dear Louise,

Our hotel would be nothing without our accommodating, incredibly hard working, and dedicated staff. They really appreciate the recognition. If you're ever headed back to the area, don't hesitate to give us a call.

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