We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (751)
Filter reviews
751 results
Traveller rating
481
200
49
12
9
Traveller type
Time of year
LanguageAll languages
More languages
481
200
49
12
9
Show reviews that mention
All reviews santa cruz mini suite waffles cookies great place to stay movie theater very friendly and helpful staff hard boiled eggs pool and hot tub rooms are nice breakfast sandwich pleasure point within walking distance home away from home breakfast room front desk staff stayed nights
Filter
Updating list...
526 - 531 of 751 reviews
Reviewed 23 March 2014

At arrival the staff was very friendly and helpful.
Room nicly sized.I had the mini fireplace suite.{very nice)
Breakfast was very good.Roomy breakfast area.
Excellence location for vacation or business

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Samata T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded 26 March 2014

Dear Samata,

I am so glad to hear that you enjoyed your time with us. We would like to know if there is anything you feel we could improve upon for your next visit, but we'll look forward to seeing you again. And we will be ready to welcome you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

We stay here several times a year while visiting family in Santa Cruz, and are always welcomed and made to feel at home. The hotel has a variety of room types and sizes, and is great for a one night stay or an extended vacation. The location is convenient for access to the beach, shopping, Capitola and Santa Cruz (it is not on the beach). Highly recommended.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sbca2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded 26 March 2014

scba2010,

We are very pleased that we continue to be your destination for visits to the Capitola/Santa Cruz area and we will continue to welcome you home when you come and stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

Recently my mother-in-law and her childhood friend came to visit us in Capitola for a weekend. My husband and I visited the local hotels to find an upscale yet comfortable and friendly place for them to stay. This Best Western Plus fit all of the criteria. The service was very welcoming in every area, including the spa area with hot tub, massage therapists available. At the front desk the manager greeted all of us each time we dropped by to pick them up. The delicious breakfast bar is the best I have ever seen. Every afternoon they bake fresh chocolate chip cookies for their guests, and even share them with the family visiting the guests. If you visit Capitola, Soquel area stay here.

Room Tip: Rooms on the inland side are quieter.
  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gourmet4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded 22 March 2014

Dear Gourmet4u,

It was very sweet of you and your husband to scout out the local hotels to find your mother-in-law an appropriate place to stay. I have shared your kind words about our service with my staff and they very much appreciate it. So from all of us here at the Best Western Plus Capitola: We hope to see you and your family again very soon. Sincerely, The Friendliest Staff By-the-Sea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

This hotel was quiet, clean, comfortable, and affordable. In the heart of a lot of businesses. Close to the freeway. Would stay here again in a heartbeat. Great breakfast. Felt very secure in the parking area. Nice, helpful staff.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Carole I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded 22 March 2014

Carole,

Thank you for taking the time to share your experience at our hotel with the world. I'm glad that you found our hotel so convenient and secure. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

This hotel is the best we have stayed at. Personnel friendly, helpful and professional. Accommodations were excellent. Continental breakfast area spacious and clean. Well situated close to Santa Cruz without having to stay in the congestion of Santa Cruz. Definitely would recommend staying there.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded 14 March 2014

Lee,

I'm so glad you enjoyed staying with us. Next time you are coming back to the Capitola/Santa Cruz area give us a call directly to book your reservations. We'll be thrilled to have you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews