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“Bait and Switch”

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MarBrisa Carlsbad Resort
Ranked #14 of 36 Hotels in Carlsbad
Certificate of Excellence
GreenLeadersSilver level
chehalis, United States
1 review
“Bait and Switch”
Reviewed 4 August 2013

Was not happy with the bait and switch. we were told that we to have a hotel instead we were put at a condo. Condo was nice, but no bar, lobby or restaurant. The pool was beautiful but with all the pounding and noise from construction, not a pleasant afternoon.

  • Stayed July 2013, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise03Carlsbad, General Manager at MarBrisa Carlsbad Resort, responded to this review, 8 August 2013
Hi Dave F,
Thank you for reviewing your experience at our property. We're sorry to learn of your disappointment regarding your stay and we're sorry for any inconvenience the noise from our renovation may have caused you. We hope that we will have the opportunity to better serve you and in the future.
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1,354 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (241)
Date | Rating
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English first
Shingletown, California
Level 5 Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 August 2013

These are VERY comfortable and well appointed modern condo style apartments. Virtually everything from faucets to flooring have been upgraded to give you a very satisfying experience. But it is what it is! Maybe grumpy old people don't like the sound of children laughing at Legoland? Now they can request the new wing at the massive pool center and the park has relatively short hours in my experience anyway...no firework show at closing! lol. New wings are being built so there is bound to be some noise in the short term but it was very well managed during every stay I've been there.
The family focused amenities are greatly appreciated...Free DVD use, Ping Pong table etc. I love the sunny balcony as the sun sets and we use the clean stainless BBQ some nights.
Lots of nearby restaurants. In town, don't miss Fresca's Italian restaurant! I had two of the best meals in my life there!
The staff at Marbrisa is fantastic!
I'm a Hilton Owner and I am really happy to have this property in my portfolio!

Room Tip: Tell the staff what your needs are well in advance so they can try to help you choose a room that se...
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  • Stayed April 2013, travelled with family
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    • Location
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Helpful?
Thank The_NorCal_Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise03Carlsbad, General Manager at MarBrisa Carlsbad Resort, responded to this review, 8 August 2013
Hi The-NorCal_Michael,
We're thrilled to learn of how much you enjoyed your stay at our property. We're glad you were comfortable in your unit and enjoyed the accommodations. We hope you had fun exploring the surrounding area as well. We appreciate your feedback and hope to welcome you back again in the future!
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Los Angeles
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2013

I've been to this property a number of times and really loved it--was actually thinking about buying in. Am an owner with another property. But this time, they put us on the bottom floor near legoland. (We had requested a quieter villa but it is summertime and they are booked full.) No sleeping in. Kids above wake up early and run all over. A number of things didn't work: coffee pot, fan in the bathroom, etc. They fixed everything but I feel like a pain calling all the time. Staff is wonderful. Still like the place but experience really varies based on where you end up lodging. If you're traveling with kids, it won't matter since they'll all be up early anyway.

  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank ElisaLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise03Carlsbad, General Manager at MarBrisa Carlsbad Resort, responded to this review, 8 August 2013
Hi ElisaLosAngeles,
Thank you for reviewing your stay at our property. We appreciate your honesty regarding your recent visit and are sorry to hear you didn't enjoyed your unit. We'd like to apologize for the coffee pot and fan in the bathroom not working. Our maintenance team is looking into these instances. We hope that we will have the opportunity to better serve you and your family in the future.
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La Jolla, California
2 reviews
Reviewed 29 July 2013

Our family just returned from the MarBrisa Hilton resort. We were in a one bedroom, one bath overlooking Legoland with a living room and full kitchen, large soaking tub and large bathroom. It was really clean and comfortable. It featured a king bed and pull out sofa bed. It was on the first level so it was difficult with luggage down stairs, there was no ramp or elevator near us. The laundry was on second level, it was free with 2 washers/dryers, you should bring your own laundry detergent, there is a sticker that states 30 min cycle but truly takes about 45 min to wash/50 min to dry. The staff is incredibly accommodating and friendly. Our room had about 4 pool towels, you have to keep the pool towels in your room and bring to pool, this is really difficult because you bring back a wet towel and they don't have any place to hang them, they really need drying racks. The pool was really nice and clean, it was heated and the hot tub was large. There are many grills around to make some food and use the large full kitchen. There is a couple of nice grocery stores and Costco down the street. They have large golf carts that can take you around and drop off at Legoland but they were always late or never showed up so we walked to Legoland it wasn't a long walk. There are a lot of restaurants in area and outlet mall right down the street. The beach was only about 5 min drive. The resort doesn't really offer activities so prepare to visit outside the hotel. They do offer timeshare presentations so be aware. It is a long, hilarious process. It takes two hours for their one on one presentation of buying hilton "points" , pay yearly maintenance fees (thousands) and they sell it like it is a piece of real estate with a title, really? Then at the end of it they want you to put down thousands of dollars immediately or you lose out, if you refuse they send you to someone else to offer more points to change your mind. Overall, they resort is nice and comfortable for a family.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise03Carlsbad, General Manager at MarBrisa Carlsbad Resort, responded to this review, 1 August 2013
Hi Sarah J,
Thank you for reviewing your stay at Hilton Grand Vacations at MarBrisa. We're pleased to hear how much you and your family enjoyed your one-bedroom suite along with the many accommodations. We hope you had a wonderful time checking out some of the great places in Carlsbad during your visit. We look forward to welcoming you and your family back again in the future!
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Level 1 Contributor
4 reviews
Reviewed 28 July 2013

Very clean and very comfortable. Loved having a 2 bedrm/2 bath, with the rms separated by the living rm. It's the one time each year that I get to soak in a HUGE tub. Kitchen has everythg needed. I do wish the pool area had more of a water park feature, and they had a little jungle gym on premises, like Grand Pacific Palisades. Otherwise, great for families/kids.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsBlissful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise03Carlsbad, General Manager at MarBrisa Carlsbad Resort, responded to this review, 1 August 2013
Hi MrsBlissful,
Thank you for reviewing Hilton Grand Vacations Club at MarBrisa. We're happy to know your stay was comfortable and that your two-bedroom unit fit you and your guest's needs. We hope to welcome you and the family back again in the future!
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fairport
Level 5 Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 July 2013

From the moment of arrival at 1am we have been treated exceptionally well. Every time we had a request (towels, grilling utensils, more coffee in room etc) the staff responded very quickly! I even said "no rush"! We were about 1 mile from the Pacific and took advantage of the surf to watch surfers and take a lesson. My kids are 13 and 14 so Legoland was too young for them. The concierge was tremendous in recommending places to visit and eat so we visited the San Diego Safari Park, Old Town San Diego (AWESOME PLACE!), La Jolla, Coronado Island and Oceanside Pier. The Cove Pool was a huge area with two large pools and 3 hot tubs. There were always lounge chairs. The kids lvoed the ping-pong tables on the deck and I enjoyed the firepit with sofa chairs. The food ws great at The Cove too!
Carlsbad is a stark contrast to the boardwalk of the east coast. It is not riddled with t-shirt shops. So if you are looking for a relaxing place with locations close enough to drive too- this is the place!

Room Tip: We were on the Park Side which means the back sliding doors opened to some grass, and then you can s...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maura k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise03Carlsbad, General Manager at MarBrisa Carlsbad Resort, responded to this review, 1 August 2013
Hi maura k,
We are thrilled to learn of the excellent service and great stay you and your family experienced at Hilton Grand Vacations Club at MarBrisa recently. It sounds like everyone was very busy visiting San Diego Safari Park, Old Town San Diego, La Jolla, Coronado Island and Oceanside Pier. We hope to welcome you all back again in the future for an even better stay!
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1 review
Reviewed 25 July 2013

Thank you for a wonderful stay. the room was comfortable and had everything we needes. The pool was beautiful. The pancake breakfast was delicious. The drinks and food at the pool was outstanding. Thank you again!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justyh911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise03Carlsbad, General Manager at MarBrisa Carlsbad Resort, responded to this review, 1 August 2013
Hi Justyh911,
Thank you for choosing Hilton Grand Vacations Club at MarBrisa to spend your recent getaway. We're happy you had a wonderful stay and that you enjoyed our pancake special. We hope to see you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about MarBrisa Carlsbad Resort

Property: MarBrisa Carlsbad Resort
Address: 1594 MarBrisa Circle, Carlsbad, CA 92008
Region: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Carlsbad
#6 Green Hotel in Carlsbad
#18 Business Hotel in Carlsbad
#23 Family Hotel in Carlsbad
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — MarBrisa Carlsbad Resort 3.5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Hilton Grand Vacations Club At Marbrisa Hotel Carlsbad

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